Kaupthing Edge Chaps/Bacs Transfers NEW discussion

zaphod_beeblebrox_2

dag wrote: »

zaphod says:


Sorry to hear that. What were the circumstances again? I'm a bit confused. I've flicked back over your post history but can't find anything about it. Do you mean that a house purchase (rather than a sale) fell through because you couldn't get the money up in time for the agreed completion date? I don't yet see how having money stuck in KE or Icesave would stop anyone from selling their house. Hope you don't mind me asking, thanks.


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SOZ, should have read House I was buying!

northernstar5

List of people awaiting transfers 5.30pm Oct 23rd
10_66
2little2late
andy1465
bmwalker340
cazraz
d10
debbiehelen
dmharwood
dodgy
Doppleganger
drob4
Ericd
Gordon132
Haider
Ippylady
isobella2000
Jake’s Gran
Jay-zee
JPM
kja509
made2fade
Madre Maquina
mahmoodt
Markoooooooo
mjmal51
mrarnald
Neonoptic
nusaver
okeh
oly2c
PanicButton
puckrupboy
robborollover
ROGCAY
sebtomato
sixtytwo
Smitty
SorryInvestor
SteepPip
Stonehands
TheCaretaker
theEdge
theFury
Timmythetortoise
tkh3
truthsleuth
wbh1138
worriedK
yesyes

49 names

October 22nd

78 people have posted on October 22nd to say they have received money .

October 23rd

Today, so far 16 people have posted to say they have received money (as far as I can tell most of this is money into bank accounts yesterday or earlier).

There may be some people on this list who have already received money and so are not following this thread anymore. So - if you are on the list and haven’t posted since 5pm today – please can you either post or PM me as to whether or not you have received your money.

I will post a further update during this evening, splitting the list into 2 lists – one list of those people I am sure have not received money as of 5pm today AND one list of those people who haven’t confirmed one way or the other since 5pm.

Everybody viewing this thread, please check whether your name is on this list (whether or not you have already received your money).
Please either post on the thread or PM me if you need adding or removing from this list – do NOT edit the list yourself

Thanks

joanniepony

As requested I've refrained from sending 'chummy' messages all day, but I just wanted to say how disappointing today's been after yesterday's euphoria of the unexpected payments turning up.

To all my 'chums', please don't give up hope, your money will appear, and hopefully sooner rather than later.

Like others that are still here even after being reunited with our long-lost savings, I want to see EVERY LAST ONE OF YOU happy. I hate misery, it makes me want to sob in sympathy and I hate crying.

p.s. bigg have you seen my new atavar?

robborollover

Just phoned KE for some clarification, and I suppose you experts knew this but I didnt.
I had a fixed term account and a savings account, on 7/10 I cancelled my fixed term account and also made a chaps transfer for my savings account to go to my linked account.
I noticed on Tuesday that my fixed term had gone into my savings account so now I had just one account.
I thought that total would now be sent to my linked account, as informed also by Alister Hemming........ but no I now have to transfer with a bacs/chaps back again into my linked account as told by KE just now.
Is anybody else out there with a similar predicament ?? Be back here in a mo just gonna do that on my KE account .

Silvergirl this was my earlier post, seems like we wll be here next week maybe the last ones standing see you there.

SorryInvestor

In case you have not seen
PAYMENTS UPDATE:

• Backlog of Withdrawal Payments:
  We are pleased to confirm that the backlog of external payments requested on or before Monday 20th October has now been cleared. These payments have been sent out and have started appearing in destination bank accounts.
  If you have any further queries on payments that were requested on or before Monday 20th October, please contact our Customer Service team on 08451 31 32 34.
  Withdrawals from Tuesday 21st October:
  BACS transactions are being processed within normal timescales and will be credited within 3 working days.
  We are currently unable to process CHAPS payments within the normal timescale (i.e. same day or next day) and these requests will take 3 days. Please use the BACS service until further notice so that no fee is incurred.
  Interest adjustment and refund of CHAPS fees:
  ING Direct will refund the loss of interest on your Kaupthing Edge account that resulted from payment delays. CHAPS fees will also be refunded in cases where the payment was not sent within the normal timescale. An update will be posted on this page next week, giving further information and an update on timings.
  Payments In
  Not all payments in are being processed normally. We are continuing to work to resolve this and will issue an update as soon as possible.
  Fixed Term Product Accounts:
  Customers with deposits in a Fixed Term Savings accounts can be assured that these rates will be honoured by ING Direct for the remaining term of the accounts
  Thank you for you patience, and once again we apologise for any inconvenience and distress that payment delays have caused.
  More news from ING Group
  ING’s position as a strong and healthy bank has been boosted by the Dutch Government. It is making a €10 billion investment in ING and comes at a time when Governments all over the world are taking steps to support their major banks. This means ING is now an even stronger company for you to have your savings with.

Still waiting for my CHAPS to Barclays from the 8th BTW

northernstar5

SorryInvestor wrote: »

In case you have not seen
PAYMENTS UPDATE:

• Backlog of Withdrawal Payments:
  We are pleased to confirm that the backlog of external payments requested on or before Monday 20th October has now been cleared. These payments have been sent out and have started appearing in destination bank accounts.
  If you have any further queries on payments that were requested on or before Monday 20th October, please contact our Customer Service team on 08451 31 32 34.
  Withdrawals from Tuesday 21st October:
  BACS transactions are being processed within normal timescales and will be credited within 3 working days.
  We are currently unable to process CHAPS payments within the normal timescale (i.e. same day or next day) and these requests will take 3 days. Please use the BACS service until further notice so that no fee is incurred.
  Interest adjustment and refund of CHAPS fees:
  ING Direct will refund the loss of interest on your Kaupthing Edge account that resulted from payment delays. CHAPS fees will also be refunded in cases where the payment was not sent within the normal timescale. An update will be posted on this page next week, giving further information and an update on timings.
  Payments In
  Not all payments in are being processed normally. We are continuing to work to resolve this and will issue an update as soon as possible.
  Fixed Term Product Accounts:
  Customers with deposits in a Fixed Term Savings accounts can be assured that these rates will be honoured by ING Direct for the remaining term of the accounts
  Thank you for you patience, and once again we apologise for any inconvenience and distress that payment delays have caused.
  More news from ING Group
  ING’s position as a strong and healthy bank has been boosted by the Dutch Government. It is making a €10 billion investment in ING and comes at a time when Governments all over the world are taking steps to support their major banks. This means ING is now an even stronger company for you to have your savings with.

Still waiting for my CHAPS to Barclays from the 8th BTW

update for 18-00hours and it's still only 17.44!!

Dangle234

I'm still waiting for money to turn up into my KE account.
Provided the rate is still good it'll stay there for a bit.

I can understand peoples frustration, but reckon that ING have done the best they can with the resources they have.
Taking over thousands of accounts most of which seem to have BACS/CHAPS orders underway couldn't have been an easy undertaking..
Don't see that they've lied to anyone at this point, just perhaps some individuals made some rash promises that with hindsight they should have known better.

Chin up, the three of us doing Salmon impressions it seems.

ontherun_2

SorryInvestor wrote: »

In case you have not seen
PAYMENTS UPDATE:

• Backlog of Withdrawal Payments:
  We are pleased to confirm that the backlog of external payments requested on or before Monday 20th October has now been cleared. These payments have been sent out and have started appearing in destination bank accounts.
  If you have any further queries on payments that were requested on or before Monday 20th October, please contact our Customer Service team on 08451 31 32 34.
  Withdrawals from Tuesday 21st October:
  BACS transactions are being processed within normal timescales and will be credited within 3 working days.
  We are currently unable to process CHAPS payments within the normal timescale (i.e. same day or next day) and these requests will take 3 days. Please use the BACS service until further notice so that no fee is incurred.
  Interest adjustment and refund of CHAPS fees:
  ING Direct will refund the loss of interest on your Kaupthing Edge account that resulted from payment delays. CHAPS fees will also be refunded in cases where the payment was not sent within the normal timescale. An update will be posted on this page next week, giving further information and an update on timings.
  Payments In
  Not all payments in are being processed normally. We are continuing to work to resolve this and will issue an update as soon as possible.
  Fixed Term Product Accounts:
  Customers with deposits in a Fixed Term Savings accounts can be assured that these rates will be honoured by ING Direct for the remaining term of the accounts
  Thank you for you patience, and once again we apologise for any inconvenience and distress that payment delays have caused.
  More news from ING Group
  ING’s position as a strong and healthy bank has been boosted by the Dutch Government. It is making a €10 billion investment in ING and comes at a time when Governments all over the world are taking steps to support their major banks. This means ING is now an even stronger company for you to have your savings with.

Still waiting for my CHAPS to Barclays from the 8th BTW

Thanks for that SorryInvestor - Good to see that ING are still monitoring the thread!!

Fingers crossed on your pay out ;-)

drob4

Still waiting for 34,000 BACS from the 7th. TBH I think ING have been terrible through all this. Yes, they had a big mess to sort out - but all it really needed was daily updates to keep everyone informed. Don't really expect to see any money before next week now.

genny

joanniepony wrote: »

As requested I've refrained from sending 'chummy' messages all day, but I just wanted to say how disappointing today's been after yesterday's euphoria of the unexpected payments turning up.

Ditto with the above, I'm sure by Friday 5pm the list will be smaller or possibly empty!