Kaupthing Edge Chaps/Bacs Transfers NEW discussion

ginvzt

henden wrote: »

That's really weird - we opened accounts in June -- but it has to be the same website format? or not.........

Obviously not.....

henden

bigg wrote: »

Nearly got to the fridge.

Just received a reply to an email I sent to the BBC on 17th Oct, asking if I had received my money. I replied yes but could I hand her address on to others who hadn’t and she just gave me the ok. So anyone still waiting please send your story to:

[EMAIL="allison.hinds@bbc.co.uk"]allison.hinds@bbc.co.uk[/EMAIL]

I told her the latest deadline is Friday but we’ve seen two come and go before. She is back in her office Friday. .....................

I have just sent a mail to Allison at BBC.... if we all send her one she will begin to realise the size of the problem and the lack of communication from KE/ING and Gordon Brown.

Squibbler

I joined KE one week before they went under and I have no secure messaging option either.

henden

ginvzt wrote: »

Obviously not.....

so - you must have the duff set of acconts - or is it me as I am still waiting also.

are you able to access KE messages? those with 'my' type of KE website can not, according to previous posts..

Squibbler

Actually, it's only when i look at it now that i realise how basic the KE website is. There aren't that many options to play with and no "Contact Us" in particular.

Should one judge a bank by it's website?

ginvzt

henden wrote: »

so - you must have the duff set of acconts - or is it me as I am still waiting also.

are you able to access KE messages? those with 'my' type of KE website can not, according to previous posts..

I can't even see 'contact us' if I am logged in. I have to log out and go to home page to be able to contact them.

Baldur

ginvzt wrote: »

Instead, I can't see the Secure Messages and these are the options:

• Accounts
• Transactions
• User settings
• Buy term deposit
• Transfer
• Pay in details
• Logout

See below:

hellyboo_2

Still here guys! Like the avatars

ginvzt

Baldur wrote: »

See below:

Well, KE obviously have 2 categories (or more???:eek:) of customers. Those that they don't mind contacting and those that they would rather ignore! Understandably, I am in the 'Ignore' category....

SteepPip

Jnr_81 wrote: »

Just I had money in a Fixed Term KE account, which has only just broken after waiting 2 weeks, and I don't want to get caught up in this. Has anyone tried a CHAPS since Friday (17/10/08) and been successful?

Hey, just so you don't feel alone, they have broken my Fixed Term today too, so it is nice to see some movement on my account. I did phone and ask them if this meant that I would get my money on the 24th, but sadly the staff are as in the dark as we are. I know its hard, but hang in there and if you don't get the money back by Monday, ring and speak to them again. I just wanted you to know that we are all here for you....