I Hate Argos

Kantankrus_Mare

I was employed by Argos a good few years ago now, on a temporary basis for Xmas.

I stuck it for 3 weeks and that was good!

The training is abysmal and instead of putting you on one section so you got a good idea of how things should be done, you would be moved onto something different for every shift.

The tills were very complex and it was so embarrassing having to call for assistance every time you was unsure of something.

You'd just think you were getting the hang of it and not be put on the tills again for a week.

This is from someone who is used to working with the public but in the catering trade and Ive handled money all my life.

Needless to say I went back to catering which is hard work but I know where I am!!

tigermatt

Kantankrus_Mare wrote:

I was employed by Argos a good few years ago now, on a temporary basis for Xmas.

I stuck it for 3 weeks and that was good!

The training is abysmal and instead of putting you on one section so you got a good idea of how things should be done, you would be moved onto something different for every shift.

The tills were very complex and it was so embarrassing having to call for assistance every time you was unsure of something.

You'd just think you were getting the hang of it and not be put on the tills again for a week.

This is from someone who is used to working with the public but in the catering trade and Ive handled money all my life.

Needless to say I went back to catering which is hard work but I know where I am!!

Argos' tills also seem very old - staff in my store often call the supervisor and it takes a while for them to come from the office around the corner. I use the self-serivce instead.

tigermatt

(Argos - :mad:)

SomeGuy_2

purplegirluk1

I'm an Argos Employee from up north, I'm sorry you've had such a bad experience.

I have to assume that the store you were in was massively overstretched on that day, at that time, at this time busy of year. Hopefully it was a one off occurance.

Be that as it may there really is no reason I can think of for someone to be kept for an hour when buying and collecting goods, if there was an extenuating circumstance to keep you waiting I don't see why someone couldn't have explained the situation and apologised.

Even in the very worst stores I have visited I'm quite sure that no one has ever had to wait for an hour to be supplied with goods without apologises made and preventative actions taken.

Best,
SomeGuy.

cosmile

bunking_off wrote:

Seems to me that of the 1hr 20 mins, you can only really complain about 25 minutes of it.

Your dad waited 20 minutes to order. Well, clearly you have an internet connection (you're on this site!), so why didn't you reserve on-line?

You had to queue to pay. As others have said, why not use the self-service terminals - I've never had to wait for these.

So, the only delay was the difference between the predicted time and the item actually appearing, much of which appears to be down to the guy behind the counter. I don't count Argos as one of my favorite shopping experiences, but fundamentally they are one of the cheapest on the high st (yes, internet is cheaper, but how many internet stores will give you a no quibble 16 day exchange?). To be cheap, they've got to cut costs somewhere, and I'd be surprised if that didn't equate to be a low wage employer. Hardly likely to enthuse their staff.

In life, you generally have to make a trade-off between cost and service. I'll put up with the Argoses, Lidls etc of this world if it'll save me a few quid.

as for self terminals,in my store there are 2 and thay have only been working once since they put them in,always covered with an out of order sign.

purplegirluk1

I have written a strongly worder letter to their customer services. I wrote it last night so I was not as fuming as I was on friday. It will let you know what their response is, though I don't expect much more than apology really.

tigermatt

I have had companies in the past actual refund some money as compensation (WH Smiths did this once! :eek:) but I have never complained to Argos so I don't know what their procedures are like.

Stockie

I argee with SomeGuy and hope that it was a one off occurrence in that store.
Most store are well managed and run.
However if it's not one off then take constructive action and write a firm (but not rude - it won't get anywhere) letter to the manager of the branch and their Area Manager. Ask for a response and you may even be compensated (not very much - usually only £5 voucher).

Do remember though that the internet can take up to a week and make you pay through the nose for delivery. There's something to be said for Argos, they do carry up to seventeen and a half thousand different items (ranging from rubbish with good supplies - sagum, goodmans, dirt devil etc to great quality with rubbish supply chains -apple, sony, lego etc).

As for returning things to the net and getting reimbursed this (in my experiance) is awful. It's take weeks and they always try to dodge out of doing it. However in Argos you can speak to someone (even if it's a 16yo who’s only done the job for 3 weeks) and get thing sorted within a few mins.

However if you do still have a massive hate relationship with Argos then vote with your feet and shop elsewhere.

Stockie

executiverocker

sparkymark wrote:

As somebody else mentioned they have made some staff redundant this year and cut hours of experienced staff then try to run stores with temps, clearly does not work ! However you need to complain to Head Office as they are the ones making stupid decisions, but not by phone LOL (0870 RIPOFF) and is not the fault of the instore staff.
Wonder if the person who had hours cut from 38 to 6 would have a case for constructive dismisal !!

They wanted to cut my hours from 38 to 25, but i need a full time wage, not something inbetween part time/full time, so i agreed with them to put me right down to 6 hours, so i can get a full time weekday job.

Instore argos workers will probably agree with me at how much hatred there is for argos direct! trying to get something sorted with them while a customer is standing there is just murderous. Just because they are at the end of the phone doesnt mean they can flat out say no to everything we try to do. The amount of times ive had to refund stuff under a different number to get the customer their money back its unreal. Shower of sh**e at the best of times! lol

bigears2004

I'm only working as a christmas temp and agree that argos direct is terrible, a collegue in the store I work in was on the phone for 30 mins with customer in front of them. They then had to take the customers phone number and sort it out. They were then on the phone for another hour!

fisheddie

i remember when argos first came out (maybe 99 ?? ) it was really good, cheaper, faster, completely different shopping experience. most ppl loved it, so they can expand to the current size.

it was probably around a year or two ago, they are really goind downhill. to me is really the general shopping experience has been less than satisfactory, with CS not helpful and till staff being sloppy etc. since 7 months ago i start to have difficulties of actually using the '16 days refund policy'.

look at it now, it's just similar to Poundland/Savers, they are even next to each other in Leicester...LOL