Asda Self Serve Checkout Staff

uktim29

Takoda wrote: »

So why then do the many retail workers who have posted on this thread have such a problem with doing what must surely be in their job description?

To be honest I don't think one of my job descriptions ever had clean up after bone idle people. What I've commented on is observations of people with complete disrespect to others or their property/place of work. It's a different story, not dictatiing what you assume anothers job to be.

It's a shame some people have the view being a customer means they can show no respect to anyone. It's not about job descriptions, it's about attitude and having respect for others and not assuming people are there to follow you around like little helpers clearing up every mess you make.

foxxymynx

If I'd been told what to do by staff in any shop, I'd abandon the shopping and leave. I will not be ordered around by someone who can't be bothered to do their job. Sales staff in supermarkets are there to assist customers, therefore it was her job and she should have offered to return the item. I'm not sure that just because I didn't want something when I put it on the checkout that I'd simply abandon it there.

There have been many times where sales staff have been shirty with me and I've left, one place lost a £500 sale...shame!

THE_LONE_RANGER_4

uktim29 wrote: »

To be honest I don't think one of my job descriptions ever had clean up after bone idle people. What I've commented on is observations of people with complete disrespect to others or their property/place of work. It's a different story, not dictatiing what you assume anothers job to be.

It's a shame some people have the view being a customer means they can show no respect to anyone. It's not about job descriptions, it's about attitude and having respect for others and not assuming people are there to follow you around like little helpers clearing up every mess you make.

ok im sorry but i question if uktim has any retail management experiance, with his comment where in my contract does it say pick up after bone idle people .
Many of the shops i have been in i have never heard shop staff telling customers to put back things where they found them if iktim expects us to believe that utter rubbish then he is off the planet.
As to what is in peoples contract correct we dont know, however as ive said my wife worked as a manager at monsoon and her opinion is, that is what they were there for which is to cater for the customer and yes put things back you dont tell a customer to put it back, and it is irrelevat that your opinion is there bone idle customers it is what you are paid for, no customers no jobs is the alternative.
well it was for her and her staff, and she was mixing with other shop managers in the centre from m&s.next,top shop they were continually as managers telling staff to keep the shop floor clear and tidy and yes put back and if uktim is asking us to believe that is is not part of there job description then i question his motives and what shops if any he has worked for .
As for the other issues i never called any one fat and it was my shop as ive stated its easy for a shop employee to be rude when its not there business.
Its poor customer service .

foxxymynx

THE_LONE_RANGER wrote: »

ok im sorry but i question if uktim has any retail management experiance, with his comment where in my contract does it say pick up after bone idle people .
Many of the shops i have been in i have never heard shop staff telling customers to put back things where they found them if iktim expects us to believe that utter rubbish then he is off the planet.
As to what is in peoples contract correct we dont know, however as ive said my wife worked as a manager at monsoon and her opinion is, that is what they were there for which is to cater for the customer and yes put things back you dont tell a customer to put it back, and it is irrelevat that your opinion is there bone idle customers it is what you are paid for, no customers no jobs is the alternative.
well it was for her and her staff, and she was mixing with other shop managers in the centre from m&s.next,top shop they were continually as managers telling staff to keep the shop floor clear and tidy and yes put back and if uktim is asking us to believe that is is not part of there job description then i question his motives and what shops if any he has worked for .

That I agree with.

As for the other issues i never called any one fat and it was my shop as ive stated its easy for a shop employee to be rude when its not there business.
Its poor customer service .

It's equally poor service to wish to sell something to someone if you're convinced that it's not fit for the purpose it was made and to be rude to a customer, regardless of whether it is your shop or not.

THE_LONE_RANGER_4

foxxymynx wrote: »

That I agree with.
It's equally poor service to wish to sell something to someone if you're convinced that it's not fit for the purpose it was made and to be rude to a customer, regardless of whether it is your shop or not.

i was not rude to a customer .
Many items in an antique shop would not fit todays fit for purpose argument do you know how low/small/delicate a nurseing chair over 100 years old is ??. many pieces of antique futniture are not fire retardent either its becouse they are old but a modern 3 piece suite which is not fire retardent cant be sold via auction but an antique one can the simplest way to look at this is with out qouting the law is the item is of a certain age and it is to be expected, like classic oldcar that has no seat belts fitted it can be driven and no seat belts worn due to its age, as such the purchaser is aware no seat belts, no abs,no airbags .
I sell many items to interior designers for dress sets and i believe many who buy antiques are aware of the limitations

foxxymynx

If you didn't explain why you were telling her not to sit in the chair, which is implied in your post, that's being rude....but then maybe we shouldn't get into what is and isn't in your posts....

THE_LONE_RANGER_4

in my first post i agree, but i have actually said what i said.

eyelinerprincess

Takoda wrote: »

Maybe I'm missing something crucial here (and there'll be someone along to point it out no doubt) but all jobs have a job description right?

So somewhere in the job description of a shop assistant there MUST be something about stock control or words to that effect.

Now to me that means ordering the stuff in the first place, unloading it, storing it putting it out on the shelves, putting it back in its correct place when a customer has moved it for whatever reason, noticing it has sold out and ordering more and then the cycle begins again.

So why then do the many retail workers who have posted on this thread have such a problem with doing what must surely be in their job description?

Genuine question.

The problem isn't clearing up after people, it's the number of people that take the pee and just dump stuff on the nearest available shelf or even on the floor where people could fall over it and in this day and age, possibly sue us.

If I'm in a shop, I generally take the time to put something back in its correct place instead of chucking it wherever. It's a matter of being well mannered and not acting like an animal.

One of the worst offenders I've seen was a man who walked up to where I was trying to put stock out, stood right beside me and tipped the contents of his basket onto the shelf I'd just filled!

We're only really hearing BusinessStudent's side of it, perhaps the staff member asked them to put it back, and they took it a different way.

Smashing

Hang on, what are you supposed to do - leave your (half scanned) shopping there (thus clogging up the till) and go off to put it back?

Ok, so it's late, but if they insist on opening 24 hours to make as much money as possible then they need to ensure there are sufficient staff around. It's not like he was wondering around merrily dumping random products on unrelated shelves (which is hugely annoying when you're working there).

As far as I can tell, it wasn't so much the fact that they wanted him to put it back, more the fact that he was instructed to do so. Whatever happened to a polite request?

uktim29

Smashing wrote: »

Whatever happened to a polite request?

I've often wondered that with some previous customes I've delt with!