Kaupthing Edge Savings News

penrhyn

Why is there always someone posting false emails, I've just logged into my KE account without difficulty?
I also got the email an hour or so back, meanwhile my savings continue to get 6.33% interest.

cheekykid

penrhyn wrote: »

I also got the email an hour or so back, meanwhile my savings continue to get 6.33% interest.

How can you tell that?

whitesatin

penrhyn wrote: »

Why is there always someone posting false emails, I've just logged into my KE account without difficulty?
I also got the email an hour or so back, meanwhile my savings continue to get 6.33% interest.

Maybe not so much false emails, why would anyone bother with that? Probably just that they are not able to get onto their own account.

Anyway, I received my email this afternoon from ING and I have only left a very small amount there.

Geoffo_M

I've not received any email. Anyone else being left out? I am able to log-in to my account and thought I would check the details of my email address - but I can't find it. I can only find 'Pay-In Details', 'Amend Password' and 'Amend Memorable Word'. Where are all the other personal details help, eg address etc?

bigg

soolad wrote: »

Got the email, have u also notice that you cant no longer log in to kaupthing account online.

Are you sure you are entering your details are correctly?

Can you see the log-on page?

I can log into mine ok. Make sure your CAPS lock is not on or off.

I have not received an email. My surname is towards the end of the alphabet. Are the email recipients at the beginning of the alphabet?

simonfitba

Do you think if I make a withdrawal tomorrow (Monday) I'll get the cash this week?

penrhyn

This is what ING have been sending out:-

---

[FONT=Verdana, Arial, Helvetica, sans-serif]INGDIRECT.CO.UK[/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]IMPORTANT NEWS ABOUT YOUR
KAUPTHING EDGE SAVINGS [/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]Dear Customer
[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]As you may be aware the UK Treasury has taken action to protect your savings, transferring all individual’s savings balances from Kaupthing Edge to ING Direct.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Your savings are now with ING Direct, the world’s leading direct savings bank and part of the Dutch based ING Group which is one of the world’s largest banks with assets in excess of £1 trillion and 85m customers.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]We are working quickly to ensure that it is business as usual for all customers and we look forward to extending our approach of offering simple and straight-forward products, backed by award-winning customer service. [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]I would therefore like to take this opportunity to welcome you to ING Direct and to reassure you at this uncertain time.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]We have added some information below about ING Direct to answer some of the questions that you may have. We will be updating the website regularly to give you more information. If you have any other questions or concerns, please contact a member of the customer services team.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]I’ll be writing to you again shortly with further details of the account transfer process. In the meantime, please operate your account as normal.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Yours sincerely[/FONT]


<img alt="Johan de Wit" width="170" height="70"> [FONT=Verdana, Arial, Helvetica, sans-serif]Johan de Wit
CEO, ING Direct UK [/FONT]


[FONT=Verdana, Arial, Helvetica, sans-serif]<img alt="line" width="550" height="5">[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]INFORMATION ABOUT ING DIRECT[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Who are ING Direct?[/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]
ING Direct is wholly owned by the Dutch ING Group which announced net profits of £2.8 bn during the first 6 months of 2008. ING Group has over 85 million customers worldwide.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct, the World’s Leading Direct Savings Bank, launched in the UK in May 2003. ING Direct has over a million savings customers in the UK on its easy access savings account and also offers a range of straightforward mortgage and home insurance products through its award-winning, UK based call centres. ING Direct is regulated by the Financial Services Authority for the conduct of UK businesses and as a Dutch Bank is authorised by DNB (De Nederlandsche Bank). [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct is a member of the Dutch Deposit Guarantee Scheme which covers deposits of up to €100,000 per customer (approximately £77,700). [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]What has happened?
Following recent announcements by the Icelandic Government, the UK authorities have taken action to protect savers funds. ING Direct has taken over the retail savings balances and customers from Kaupthing Edge and Heritable Bank in the UK.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]What about my money?
All your savings are safe and are now with ING Direct in the UK and your accounts will continue to operate in the same way as before.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Is my money safe?
Yes. Your savings are with ING Direct which is the world’s leading direct savings bank and part of the Dutch based ING Group which is one of the world’s largest banks with assets in excess of £1 trillion and 85m customers.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]In addition ING Direct is a member of the Dutch Deposit Guarantee Scheme which covers deposits of up to €100,000 per customer (approximately £77,700). [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Why was I not able to access my account?
Following UK Treasury action there was disruption to your normal service.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]We are sorry for any inconvenience, and we are committed to ensure you have full access to your savings at all times.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]What can I expect from ING Direct?
ING Direct prides itself on providing exceptional customer service both online and through our two award winning UK call centres. We specialise in providing simple and straightforward products for our customers.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Is my money protected if I have savings with both Kaupthing Edge
and ING Direct?
Yes. The savings you held with Kaupthing Edge are now with ING Direct, which is the world’s leading direct savings bank and part of the Dutch based ING Group which is one of the world’s largest banks with assets in excess of £1 trillion and 85m customers.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]In addition ING Direct is a member of the Dutch Deposit Guarantee Scheme which covers deposits of up to €100,000 per customer (approximately £77,700). [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]What is ING Direct’s policy on interest rates?
We believe in striking the right balance between providing great customer service and value whilst maintaining a strong and sustainable business. [/FONT]


[FONT=Verdana, Arial, Helvetica, sans-serif]<img alt="line" width="550" height="5">[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct, 410 Thames Valley Park Drive, Reading, Berkshire, RG6 1RH. Authorised by De Nederlandsche Bank and regulated by the Financial Services Authority for the conduct of UK business. ING Direct N.V. is a limited liability company incorporated in The Netherlands. Registered in England and Wales at Companies House: Branch Reference number: BR7357.
ING Direct is a member of the Financial Services Compensation Scheme. [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]<img alt="line" width="550" height="5">[/FONT]

whitesatin

bigg wrote: »

Are you sure you are entering your details are correctly?

Can you see the log-on page?

I can log into mine ok. Make sure your CAPS lock is not on or off.

I have not received an email. My surname is towards the end of the alphabet. Are the email recipients at the beginning of the alphabet?

Could be that, my surname starts with a B

Just wish the same system was used when transferring the money last Friday so that I didn't have to wait all this weekend. _pale_ I have not been able to relax at all.

MABLE

No email, no money back yet but can log onto KE website.

altocumulus

whitesatin wrote: »

Could be that, my surname starts with a B

Just wish the same system was used when transferring the money last Friday so that I didn't have to wait all this weekend. _pale_ I have not been able to relax at all.

"C" - so I shal'n't have long to wait then !!! :rotfl: