02 broadband feedback wanted

fedupconsumer

Hiya all

Im thinking of switching ISP's to O2 broadband what is the service like and the reliability?

thanks in advance.:money:

DatabaseError

ratings here
general consensus is O2's LLU broadband is superb in every way.

PiratePete

I had BT broadband for years at several addresses as I worked for them and had it free. When I left I took up the O2 offer of 8 Meg for £7-50 and have not looked back since. I immediately achieved a 2 Mbit faster connection and very stable as well. My OH downloads big files and I have never been throttled.
When I have had to contact customer service they have been superb and fixed or directed me to the answer quickly and easily. UK based obviously.
Unlike BT who have about the worst customer care I have ever encountered. The Mumbai muppets as I term them. Why BT ever went down the road of outsourcing their faults departments etc I will never know, they must lose so much custom due to those untrained wallies!
I did lose my broadband recently for about 2 day's and the O2 engineer went through the lot with me for about half an hour ping this and that, he even set up a static IP address but to no avail so he thought the only thing that could be wrong was the router so sent out an new one ............ one hour later my line went dead and after contacting several muppets in Mumbai found out their was fault at the exchange ! Good old BT not !

So yes jump to O2 Broadband you won't regret it.

betterlatethannever

I've just, this week, gone over to O2 after being with AOl for eight years.
I wish i'd done it sooner. I've never been so pleased with a service before.:j
They keep you updated with whats happening all the way through and were spot on with the timings etc.
The whole transfer was really smooth and has remained so.
Can't rate them highly enough.

The only problem i'm having is transferring my old contacts list over from AOL to O2 email, but i suspect thats more of an AOL problem:rolleyes:

Go for it, i really doubt you'll regret it.

peachyprice

FAN-BLOOMIN'-TASTIC

Nex0

Agree with all the above.

I have personally had to speak to the technical support a couple of times but that's more down to the quality of my phone line rather then there being a problem with there service.

I have found they have always answered the phone quickly and always speak polite and without sound rude they understand English and don't sound like they are reading of a script.

Couldn't recommend them enough.

barjam_2

i wish i had switched sooner to....(from aol) free cs ring from your mobile too.. apart from a few questions at the start everything has been excellent.... go on go for it!

fedupconsumer

a few questions for you all before i take the plunge

1) I have a fixed line modem that i use non wireless i prefer the fixed line modems i know so old skool can i still use the modem with 02?
2) How long does the switch over take ?
3) can you pay via direct debit all i can see is payment via credit or debit card and i want to pay via DD gives me more control over the payments to 02.
4) The reduced prices for 02 customers it says on the site its contract i am pay as you go and have been with the company since the BT Celnet days do you think i will get the reduction?

KimYeovil

fedupconsumer wrote: »

a few questions for you all before i take the plunge

1) I have a fixed line modem that i use non wireless i prefer the fixed line modems i know so old skool can i still use the modem with 02?
2) How long does the switch over take ?
3) can you pay via direct debit all i can see is payment via credit or debit card and i want to pay via DD gives me more control over the payments to 02.
4) The reduced prices for 02 customers it says on the site its contract i am pay as you go and have been with the company since the BT Celnet days do you think i will get the reduction?

1. The supplied modem can be used wirelessly. (It has four ethernet ports.)
2. Reply within two hours. Switched within eight days.
3. I am paying by direct debit.
4. It's available on both contract and payg. PAYG customers need to top up £10 once every 3 months. Credits are not time-limited.

Nex0

fedupconsumer wrote: »

a few questions for you all before i take the plunge

1) I have a fixed line modem that i use non wireless i prefer the fixed line modems i know so old skool can i still use the modem with 02?
2) How long does the switch over take ?
3) can you pay via direct debit all i can see is payment via credit or debit card and i want to pay via DD gives me more control over the payments to 02.
4) The reduced prices for 02 customers it says on the site its contract i am pay as you go and have been with the company since the BT Celnet days do you think i will get the reduction?

1, Yes I use my old one I just had to ring for my user name and password
2, 5-7 days usually with a mac code it was all very easy and I was sent txt updates to my phone.
3, Not sure on that one.
4, Yes you get the discount on pay as you go providing you top up £10 at least every 3 months.

del1001

"Hugs" O2 Broadband :A