Tesco misprice policy discussion area II

ben500

bleugh wrote:

yeah, but that poster is plain stupid :-( there WAS a ticket explaining the correct price, this is one of those times he should have walked away

ah well, idiots arguing semantics like that spoil it for the rest of us
PLEASE, just leave that one and try for another, you win some, you loose some, i've not won any yet and i've travelled over 100 miles trying!, i'm not bitter tho

Where differing prices occur the retailer is legally obliged to sell at the lower price or withdraw the item from sale prior to contract being formed, the original poster is quite correct the point of sale material was misleading and r&r should most certainly apply.

highguyuk

ben500 wrote:

Where differing prices occur the retailer is legally obliged to sell at the lower price or withdraw the item from sale prior to contract being formed, the original poster is quite correct the point of sale material was misleading and r&r should most certainly apply.

EXACTLY

They are legally obliged to sell at the lower price ... NOT refund and give the product away free.

This is Tescos Policy - but not the direct law. But if they advertise it - legally they have to do it surely :-D

bylromarha

Hey Ben500. Long time no read!

sparx_90

Thats correct HighguyUK. Its not British Law, but its the companies policy, so they must stand by it untill they either review it or change it.

gromituk

ben500 wrote:

R&R is a nationally advertised incentive

Is it still nationally advertised?

Addy

Their refund and retain policy is publicly advertised on their website

HERE

They are therefore obliged to honour it in EVERY STORE while it is advertised - there are no exceptions!!

ben500

Hi Byl have I missed much?

ben500

highguyuk wrote:

EXACTLY

They are legally obliged to sell at the lower price ... NOT refund and give the product away free.

This is Tescos Policy - but not the direct law. But if they advertise it - legally they have to do it surely :-D

Having sold at a higher price and criminally misled the consumer the consumer has redress under our legislation, the refund and replace policy is a bribe to ensure the minimum amount of customers actually persue such an action and thus mimimise prosectutions and allow them to continue the practice, the policy lures consumers to the store in the false sense of securtiy that they will not be out of pocket or inconvenienced by slack practice, the policy is nationally advertised both on web sites and tv campaigns, throughout their retailing base at all customer service desks and kiosks and in published matter also therefore this makes the policy part of the offer to treat and is enforcable under current legislation despite anything you may hear to the contrary.

Liverbird

Welcome back Ben500.....was wondering where u had gone!

Hey_Dude

Okay Dudes

Got back from Mr Ts.

The CS chap was a guy who 'knows' me and frowns whenever I get a R&R.

Purchased £20 worth of sirloin - R&R no problem!

HTH Dudes - get in!

Duder