Tesco misprice policy discussion area II

nightsong

tinnyboy_1 wrote:

Went to Stockport store yesterday and picked up, amongst very little other things, the scissor sisters CD, SEL £5.odd, sticker price £9.77, scanned at £9.77.

Now, when I did the self scan till thingy, a curious thing happened, it scanned through overpriced at £9.77 but flashed up on screen "DO YOU AGREE THE PRICE FOR THIS ITEM" YES-NO.

Well I pressed yes and it went through, but if I had pressed no, then obviously an assistant would be called to check how much it should be.

Is this the end for the CD misprices I wonder.

Does anyone know if this is happening on the tills that are manned?

This is very interesting, but I don't quite see how it absolves Tesco of their responsibility. The item is still mispriced, i.e. they are showing a lower price somewhere than the price you are actually charged. The policy states that they will refund you and you keep the item, if they are advertising it at a lower price than you are charged.

Any legal bods here have an opinion on this?

Oh yes, and also, I saw a mispriced book the other day, and when I was getting my refunds for chicken and cheese, , mentioned this to CS (I didn't say what book it was, just wanted to see her reaction). She replied that the books were a franchise and Tesco wasn't bothered about misprices there! So I wonder if that also applies to the CDs etc?

smartie1976

The books are provided by W H Smith. They come pre-priced.
I had this on friday at the Tesco in Denton (the home store one).

I got the Little britain book and the greenday cd. Two assistants on the CS till - I was offered the £1 difference off each as told to the staff member by the entertainment manager.
I pointed out their poster and she told me how they were delivered, and that effectively "it's not their fault".
I said "that's not my fault either".
Then the other CS said something about the customer being right because i'd pointed out the policy.

If tesco cannot be @rsed to remove incorrect stickers then surely that is wanton over-charging, as the shelf replenisher can clearly see that the SEL does not match the sticker.

Also, I am pretty sure that if you are asked to accept something (Like the till flashing "DO YOU AGREE THE PRICE FOR THIS ITEM" YES-NO) they cannot enforce this as you accepting the price of the item, as you do not know the rules behind this question.
In other words you don't know what the reprecussions of saying either yes or no actually are, unless this is diplayed somewhere in store. I think it's more to do with you saying NO and then a staff member coming over and correcting the price manually.

Personally, I always take CDs/ DVDs through a manned till, because then I can argue that it was the fault of the till member not spotting the discrepancy in the prices.

Dick_Dastardly_3

nightsong wrote:

This is very interesting, but I don't quite see how it absolves Tesco of their responsibility. The item is still mispriced, i.e. they are showing a lower price somewhere than the price you are actually charged. The policy states that they will refund you and you keep the item, if they are advertising it at a lower price than you are charged.

Any legal bods here have an opinion on this?
QUOTE]

They maybe trying to avoid R&R on a legal technicality, under the area of contract law, although it does not absolve them of the CPA infringement. The area of contract law is that if you willingly enter a contract for an item lets say it was £9.77 even though another price said it was £7.97, then the contract could be declared null and void, if you try claiming that the agreement was for £7.97. Catch my drift, complicated stuff but it is part of contract law, and could be used to bamboozla many individuals. However, although the contract could be considered null and void, they have still breached the CPA.

spa2k

nightsong wrote:

This is very interesting, but I don't quite see how it absolves Tesco of their responsibility. The item is still mispriced, i.e. they are showing a lower price somewhere than the price you are actually charged. The policy states that they will refund you and you keep the item, if they are advertising it at a lower price than you are charged.

Any legal bods here have an opinion on this?

Oh yes, and also, I saw a mispriced book the other day, and when I was getting my refunds for chicken and cheese, , mentioned this to CS (I didn't say what book it was, just wanted to see her reaction). She replied that the books were a franchise and Tesco wasn't bothered about misprices there! So I wonder if that also applies to the CDs etc?

its a till prompt call "Price verification" - its been available for years and we use it alot in our store. Its there as an internal check so that pre priced items prices can be verified at the point of sale. The cashier can then override the system price with the pre price on the packaging if the system price is wrong. This check obviously works with the self scan tills too hence the "Do you agree" question.

Books are NOT a franchise, Tesco ARE bothered about misprices, the CS obviously needs a little?! more training.

Bubble16

New to the site, please can someone explain what SEL is? Thankyou

bagand96

Dalkirst wrote:

If you go into Somerfields usually around the entrance they have what most stores have...a brochure with the usual mix of recipes sp? etc in it.On page 88 i think it is is a whole page of 50p and £1 vouchers for wines but there is also a £5 off a certain make of Gin.Don't ask me which make as i haven't taken any notice;)

If you scan them they accept them no problems(well i have had none anyway).I have collected what must be about 15 books from Somerfield's so now have a nice pile of 50p and £1 vouchers and what must be about £75 in £5's aswell.Take note though the expire at the end of December:)

As i said before i used a few today to get my bill down from £18 to £2 and pretty much the same yesterday:rotfl:

Tesco dont acept these vouchers, the only reason your getting away with it is because a computer can't tell the difference. The member of staff who you dealt with obviously didn't have the correct knowledge. No doubt you'll be ranting about how awful Tesco is when you do get caught.

katskorner

Bubble16 wrote:

New to the site, please can someone explain what SEL is? Thankyou

SEL = Shelf Edge Label

hokers

As I was saying on the misprice thread before it got pruned, theres at least one more Little Britain Scripts book in Wokingham.

Also the Confessions of a Manhattan Call Girl book scans at 2.96, so don't bother.

Dalkirst

bagand96 wrote:

Tesco dont acept these vouchers, the only reason your getting away with it is because a computer can't tell the difference. The member of staff who you dealt with obviously didn't have the correct knowledge. No doubt you'll be ranting about how awful Tesco is when you do get caught.

Not at all mate you don't know me so please don't judge:)
Why do you think i use the self scan tills to use the Somerfield coupons...as i know if i went through a 'manned' till they would refuse them.I'll keep using them until they say i can't don't worry about that;)

I will hardly get 'caught' as you put it i mean they will say oh you're not allowed to use that many coupons or you're not allowed to use Somerfield ones so i'll just use the oh sorry mr i didn't know:D

You know what i might even go in there and see if i can get at least half the price off a DS game for the kids next weekend using the same coupons:D

NorfolkCanary

Does anyone know of any alcohol mis-prices currently available? Have a party with University house mates soon and would like to know some.
Thanks in advance to anyone that helps