Tesco misprice policy discussion area II

JAMBO

I was in the long eaton(notts/derby border just for ampersound):) store this morning at the CS desk waiting for my r&rs to be sorted.A chap came up with 8 litres of whiskey&the same amount of bacardi(i think).He said he had been charged the normal price individually at the checkout,but he stated there was a huge banner outside saying 2 for £20.The CS person replied that the offer finished yesterday,he replied "i only bought them aas they were such a good deal"he went on to say "i am more than willing to pay the banner price".Someone was sent to take down the banner straight away & he got the 2 for £20 deal,........could he have demanded his R&R??.

jo--king_3

yes he could but probably wasn't aware of it.

debjay

Tesco would not honour an out of date offer on champagne last month as though yellow sign on shelf I was told it had finished so just got it refunded

el6724

debjay wrote:

Tesco would not honour an out of date offer on champagne last month as though yellow sign on shelf I was told it had finished so just got it refunded

I think they should, legaly it's not up to the customer to check what date an offer ends.

I think the recent court case (someone correct me please if I'm wrong) where Tesco were fined was because the offer had ended but the sign was still up outside the store and they didn't honor it so someone went to Trading Standards

debjay

I have written to Tesco and emailed them but no reply yet

Barney666_2

Bought 4 x 1 litre Bells Whiskey bottles today 12.98 each SEL 2 for £20.00
CS tried to fob me off with difference saying out of date promotion
I said "not my problem " she spoke to manager who said " give customer what they are entitled too"
£52.00 R & R
Cheers MR T
It appears less is more at customer services . Keep it short and you always get what you are entitled too under their policy....
If anybody gets into difficulty just point to R&R policy and say nothing !!!
CS always get flustered and do R&R quickly

Hope this helps somebody
Barney666

Barney666_2

debjay wrote:

Originally Posted by Barney666
All Beer Promotions appeared to have changed today
Thought Christmas had come early

Budwieser 330 bottles 9.98 Sign Said 2 FOR £16.00
Becks 330 bottles 9.98 Sign Said 2 for £16.00
Carling 440 cans 11.98 Sign Said 2 for £16.00
Carlsberg Export 9.98 Sign Said 2 for £16.00
Stella 330 bottles 8.98 Sign Said 2 for £16.00

Over £200.00 R & R
Thanks Mr T


So are you saying that you bought 2 of each and the discount didn't come off? I am asking cos I dont have a scanner at my local stores to check before I buy

Yes!! 2 FOR £16.00 Should have finished the day before
Tesco did not manage to change all SELs and POS

debjay

When I tried r and r on an out of date offer they wouldn't honour policy

smartie1976

With some of the alcohol offers they did not have a date on though. The big printed A4 yellow sheets simply had the offer on it with no end date, thus easy to enforce R & R. Will have a crack at the whiskey one later.

el6724

debjay wrote:

When I tried r and r on an out of date offer they wouldn't honour policy

Don't let them off with that again! - It's not your job to look at the dates, your a customer not a member of staff!
If it happens again ask if you can speak to head office from their phone.


p.s. I hit thanks instead of quote!