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Barclaycard fraud - happened to you?
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After reading the threads, I get the feeling all is unwell with offshore call centres.
However, just been the victim of fraudulent activity on my card. The fraudster has bought a very nice holiday for himself, plane tickets, car hire and accommodation. As far as I am aware they will still need to get back to the UK using the tickets. The statement arrived onlya few day s after the card was used fraudulently.
Why have the call centre staff been reluctant to take it seriously? The fraudsters will still need to take the return flight home, and it does not take a rocket scientist to consider they could be arrested at the US airport when they return home. Have the card company considered this, I suspect not. Flight tickets need name, and their passport details would be logged before they got on the flight.
A spell in a US prison where male rape is rampant would teach the fraudsters a thing or two.0 -
Simple fact:-
It is cheaper for the banks to accept FRAUD on our accounts than to put all the IT in place to stop it.
Greater security costs a whole lot more than the sum of fraud.....
.......so far.
My wife has been victim of fraud.
£500 spent at Next. We shopped online at Amazon a few days before.
But never really figured out how they got the details anyway.
Don't shops think its weird when people walk in and spend so much on clothes in one go.
Why have they not bought in fingerprint readers I will never know.
Maybe cost as I have said.
Or anything bought over £100 (or a sensible limit as everyone is different), you are sent a text message.
We nearly all have phones now.0 -
lalande21185 wrote: »Simple fact:-
It is cheaper for the banks to accept FRAUD on our accounts than to put all the IT in place to stop it.
Greater security costs a whole lot more than the sum of fraud.....
.......so far.
My wife has been victim of fraud.
£500 spent at Next. We shopped online at Amazon a few days before.
But never really figured out how they got the details anyway.
Don't shops think its weird when people walk in and spend so much on clothes in one go.
Why have they not bought in fingerprint readers I will never know.
Maybe cost as I have said.
Or anything bought over £100 (or a sensible limit as everyone is different), you are sent a text message.
We nearly all have phones now.
Most likely would of been NEXT online through their catalogue.
You wouldn't get fraud card spends in shops if the card was compromised on line.
All you can do to protect yourself is have a good Internet security suite package. Don't download the free crap. Use on product for everything otherwise they can conflict with eachother.0 -
Barclays allowed someone to change my address and phone numbers, they then sent the fraudsters new cards and PINs when they reported the cards stolen, after that Barclaycard allowed the credit to be raided to £14,200 on a card that had a zero balance. No surprise that over 16 grand is owed on that accouint now, Barclaycard have known about it for 8 weeks, but all they do is ring me and text me for a payment of nearly 700 quid. The barclaycard customer service and fraud team are inept, and uncaring. This problem is making mt ill with stress, and it looks liek the only way out for me is legal action, what chance do i stand with a big bank like Barclays. I hope they enjoy their bonus0
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Richard_the_Blade wrote: »Barclays allowed someone to change my address and phone numbers, they then sent the fraudsters new cards and PINs when they reported the cards stolen, after that Barclaycard allowed the credit to be raided to £14,200 on a card that had a zero balance. No surprise that over 16 grand is owed on that accouint now, Barclaycard have known about it for 8 weeks, but all they do is ring me and text me for a payment of nearly 700 quid. The barclaycard customer service and fraud team are inept, and uncaring. This problem is making mt ill with stress, and it looks liek the only way out for me is legal action, what chance do i stand with a big bank like Barclays. I hope they enjoy their bonus
First off - don't speak to them, correspond in writing only.
Secondly - have they send you the paperwork and have you returned it?
Finally - raise a written complaint and refer the matter to the financial ombudsman if you aren't happy with the reply from Barclaycard.
It may take time; don't panic; try to be patient and have confident that it will pan out in the end even if you have to wait for intervention from the ombudsmanCashback Earned ¦ Nectar Points £68 ¦ Natoinwide Select £62 ¦ Aqua Reward £100 ¦ Amex Platinum £48
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Fellow Moneysavers
Barclaycard fraud team called me rgds some dodgy transactions recently that they had blocked. I did some investigations and have found out that my son has racked up around £750 of unathorised tranasctions using my credit card details over the phone from his mate's house(s).
Now I have a dilemena do I tell the Barclaycard fraud team it was my son and let justice take it's course so I don't charged for these tranasctions. He's under 16 so it's unlikey he'll be convicted of any fraud charges. Or do I say nothing let the fraud team do there bit and wait and see what evidence they uncover?
How good/competent are the CC fraud teams, at what pont will they call the police, can they trace the phone numbers used in these transactions. What's the merchant's role in this what evidence will they be expected to provide? BTW all the transactions were to a fast food takeaway establishment.
Any replies from anyone with experience of this would be very much welcome, I'm finding this quite stressful.
As for the relationship between me and my son, to put it mildly, a strained relationship just got a bit more difficult :mad:
Rgds
Debt_Free0 -
Of course it's illegal to wilfully withhold information that would help their investigations.
It's your choice whether you want to break the law of course. A similar thing happened in my family some years ago and whilst the victim was honest about who committed the fraud the victim never saw any legal repercussions. Mainly because the card companies didn't pay the fraudulent spending back - blamed the victim for being negligent with her cards.
I wish you well during these troubled times with your sonCashback Earned ¦ Nectar Points £68 ¦ Natoinwide Select £62 ¦ Aqua Reward £100 ¦ Amex Platinum £48
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Fellow Moneysavers
Barclaycard fraud team called me rgds some dodgy transactions recently that they had blocked. I did some investigations and have found out that my son has racked up around £750 of unathorised tranasctions using my credit card details over the phone from his mate's house(s).
Now I have a dilemena do I tell the Barclaycard fraud team it was my son and let justice take it's course so I don't charged for these tranasctions. He's under 16 so it's unlikey he'll be convicted of any fraud charges. Or do I say nothing let the fraud team do there bit and wait and see what evidence they uncover?
How good/competent are the CC fraud teams, at what pont will they call the police, can they trace the phone numbers used in these transactions. What's the merchant's role in this what evidence will they be expected to provide? BTW all the transactions were to a fast food takeaway establishment.
Any replies from anyone with experience of this would be very much welcome, I'm finding this quite stressful.
As for the relationship between me and my son, to put it mildly, a strained relationship just got a bit more difficult :mad:
Rgds
Debt_Free
There will be a victim in this or two possible.
If you say it's fraud, Barclay card will charge the tracations back to the merchants and the merchant will be the victim. They are then likely to contact the police and the police may then investigate as the merchant will have all the order delivery details etc. The second victim would be your son and his friend/s as the police will ivestigate it's gives oppurtunity for prosecutions etc etc.
If it was me, I would personally play dumb. It just depends if the fast food companies take any action...0 -
I'd be interested to know how it happened. As I said the only time the card ventured into the outside world was that one trip to the cashpoint.
It looks like they started the day spending £6 in a Starbucks in Taipei and ended it treating themselves to £1700 of fashion accessories in Milan.
Wouldn't it be a good idea if you could log in to your online account management and set an option to say your card won't be used abroad? I don't know why the card companies don't introduce this. It'd be their own money they'd be saving...
If transactions geographically so far apart occur on the same day shouldn't Barclays automatically block the card?0 -
Thanks, I didn't know the CC companies would charge the transactions back to the merchant. In this case it's one merchant so I'd imagine they'll follow it up with the police as they will lose the most. Tho you'd have thought the merchant would have known they were dealing with children over the phone and acted a bit more responsibly.
Brgds0
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