Orange - Can I Get Out Of My Contract

Turk_NJD_UK

I worked for Orange in the disconnections department for 5-6 months

You cannot end your contract until you reach the end of it. also subject to a minimum of one months notice.

If you REALLY want to cancel before then, you need to buy out your contract, which is basically the remaining months of what u need to pay

eg. £20 / month, 3 months remaining = £60 buy out fee

if you are having problems with paying, you can lie and tell them you are leaving the country - this will allow you to pause your contract for anywhere between 3-6 months.

be weary of people calling you and giving you really good offers, they will say 'im calling on behalf of orange' not 'from orange' hence they are 3rd party dealers, such as phones for you etc. if you sign up for a contract with them it is not the same as your other orange contracts, and unfortunatley you will be left with 2 contracts....


PS. dont annoy the people on the phone, they may be rubbish or foreign, but half of them only work there for about 6 weeks and will end up hanging up on you or just messing up your account

orange are rubbish, o2 are better everybody at work always said

hope this helped

emptycup

Thanks for the input...but there are obviously ways and means to terminate contracts early. It says so in the Terms and Conditions of the contract. We are discussing whether the recent price changes give us the right to cancel under these terms.

This is as opposed to just cancelling for no reason. In any case this is still possible but you then have to 'buy out' of the contract which renders the cancellation a bit pointless really.l

eco21

Very good spot emptycup - suppose the charges have been increased 20% I think the RPI bit will be compared as it suits them

I worked for Orange in store for over 3 years, and on manu occasions got contracts cancelled for numerous reasons and at numerous stages of their contract

Turk_NJD_UK

oh yeah

every customers worst nightmare

orange terms and conditions state in the small print, somewhere near the start (first column top half)

'orange retain the right to ammend these terms and conditions at any point' or something like that

seriously orange are terrible,
please never take out orange broadband

Saeed

I am with Orange so I would like to get out if I can, I know, that the single price of an MMS has increased via 20% 25p to 30p however that obviously doesn't mean our bill has increased 20% (if it did, we would be able to cancel as the price has excessively increased)

Emptycup is correct. This is nothing to do with your total bill, but "charges". If the charge for any service eg xnet calls or local calls or text messages goes up, you have the right to cancel it. How do you or orange KNOW that you will not use 1000 MMS messages next month???

'orange retain the right to ammend these terms and conditions at any point' or something like that

yes they do have the right to amend the contract as they are now doing. Nothing in that sentence precludes, denies or in any way diminshes YOUR rights as detailed in the contract. So you have the right to cancel your contract. Secondly, the abpve sentence in the contract is unenforcable in a court of law, if would be an "unfair" contract term. Say Orange said to you tomorrow, we are increasing the line rental to £1000/month and said we can do this because orange retain the right to ammend these terms and conditions at any point. Is that legal? Yes. Enforcable. NO, it would be unfair as you went into the contract agreeing to pay £35-40 or whatever.

Sometimes things are very simple, but people tend to overthink them!:D

Turk_NJD_UK

Saeed wrote: »

Say Orange said to you tomorrow, we are increasing the line rental to £1000/month and said we can do this because orange retain the right to ammend these terms and conditions at any point. Is that legal? Yes. Enforcable. NO, it would be unfair as you went into the contract agreeing to pay £35-40 or whatever.

Orange suck, from my experience of working there they will quote that over and over, and perhaps after speaking to about 5-6 different people you'll get some help.

at the end of the day, they've got the right to change it, legally, but as soon as they do, you should technically be able to cancel it, or recieve compensation for it to some extent (extra charges being taken off your bill)..

just demand to speak to a supervisor, and make sure you're talking to a UK call centre, the indian ones just put the person sitting next to them on, fact.

Hudge

I agree with Saeed, this has nothing to do with your bill increasing, its solely the increase in charges. Their tc's and c's say if the charges increase excessively you are entitled to back out.

The marker they have set to determine if the increase is excessive is RPI.

I found a similar thread (but concerning Vodafone) on the consumer action group site which has some interesting points...

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed/153575-cancel-you-vodafone-contract.html

bootsalebabe

Hi i wonder if anyone can help me, my daughter got her new phone in June on contract with Orange and a week later there was a fire in the building on which the Orange mast stood. Consequently since then she has been unable to use her phone at home as we only live a mile away from the mast which has now been removed. As she is housebound at the moment the phone is no better than useless. She has rang Orange and tried to get her monthly fee reduced but they are having none of it. Any advice greatly appreciated BSB

emptycup

I have finally got into speaking with a CS script monkey and he gave me this address:

Disconnections

Orange PLC
Senhouse Road
Lingfield Way
Darlington
County Durham DL1 4YB

Is this the same as where you sent yours Hudge?

Dan:)_7

hah

what did the script monkey say, did they like say you can get out, or not??

Thanks

Dan