THE GREAT SODASTREAM DEBACLE - Penguin/Centenary/Evolution etc no longer supported.

vinnysmith1973

Received phone call back today after leaving a message this morning. My sodastream is 6 months old. They are replacing to the new thread connection for free. Phone them back and get yours No haggling or bother they said we will replace it for free:) They even gave me a chose of two colours for my replacement machine.

i also purchased some gas refills from them at the same price as the website.:D

Tao81

vinnysmith1973 wrote: »

Received phone call back today after leaving a message this morning. My sodastream is 6 months old. They are replacing to the new thread connection for free. Phone them back and get yours No haggling or bother they said we will replace it for free:) They even gave me a chose of two colours for my replacement machine.

Jammy........ Well Done You!! :T I'm glad you managed to get through to the what must be the only malleable customer service advisor on their payroll...........Wouldn't budge regarding charge of £15 for a new machine when I rang! Still I'm happy to have the 35 litre cylinders for now, will try again later when they stop supplying these, which is inevitable of course!:rolleyes:

veersix

Hi,

Just thought I'd add my experience to the thread. I'm giving mine away to a Freecycler and they asked what cylinder mine took. I couldn't remember as I haven't used it in years and not finding anything on their website other than the fact that it looked like my model (Fizz On-line) had now been discontinued, I figured it wouldn't do any harm to email Sodastream customer support to enquire if cylinders were still available, not expecting much of a response. I was surprised then to receive a reply within about fifteen minutes stating the following:

Dear Sir,

Your machine is compatible with 35 Litre cylinders, these are available from us directly.

Please contact us on 0845 601 0093 Monday - Friday to place your order.

Regards,

Customer Care Advisor

Soda-Club Worldwide Trading Co
0845 601 0093
www.sodastream.co.uk

So it would appear that you can still get the smaller cylinders if you give them a call.

LameWolf

I rang the number yesterday and got a recorded message, so I left my mobile number. This morning, a very pleasant young man phoned me back and took my order for 35 litre cylinders, and he was even very patient when I got in a tangle with myself because I'm nervous when using phones!:p

RHemmings

I ws considering buying sodstream machine. After reading all this, even with the resolution at the end, I'm not going to now. No way that I'd want to buy a product where the manufacturer can just make them obsolete if they want to.

The basic sodastream patents must have expired by now. You'd think that someone would have made a machine that doesn't require all this fiddly exchange of cylinders, where the cylider can just be refilled.

LameWolf

RHemmings wrote: »

I ws considering buying sodstream machine. After reading all this, even with the resolution at the end, I'm not going to now. No way that I'd want to buy a product where the manufacturer can just make them obsolete if they want to.

The basic sodastream patents must have expired by now. You'd think that someone would have made a machine that doesn't require all this fiddly exchange of cylinders, where the cylider can just be refilled.

I don't blame you. I started using Sodastream quite a while ago, before all this fiasco, so I'm pretty much making the best of it now (although I detest using the phone to order, and miss being able to do so online). If I was just now considering a machine, I'd be totally put off, and I'm darned sure I wouldn't bother.

ALIBOBSY

I defo remember other brands in the seventies. My mum had one that wasn't a soda stream. Think it was a kenwood and was brown with plain bottles because my friend used to point out it wasn't a proper soda stream.

ali x

MikeSpike

RadoJo wrote: »

Hi lilibeth - no response as yet to my e-mail, and I just tried to ring them only to get a recorded message telling me that there's nobody available to answer my call. I didn't leave a message as I have already e-mailed, but if I don't hear anything in the next few days, I will try calling again and see if I can get to speak to someone.

For those on here wondering about the MSE nature of the Soda Stream, it's great if you just like fizzy water - it costs anything from 30p to over £1 a bottle in the shops, and then you have all the plastic bottles to recycle, whereas the soda stream does work out cheaper, plus more environmentally friendly and I don't have to find somewhere to store all the drinks! However, this benefit will be worthless if I cannot get gas for it - £50 as an initial investment is one thing, but I cannot justify buying a whole new unit for such a lame reason. I hate throwing things away as well, but cannot really Freecycle or E-bay something which I know people won't be able to use!

I know this is an old post. You probably won't see my Q. But it doesn't hurt to ask. Would like to know who to launch a complaint to. Thanks.

MikeSpike

RHemmings wrote: »

I ws considering buying sodstream machine. After reading all this, even with the resolution at the end, I'm not going to now. No way that I'd want to buy a product where the manufacturer can just make them obsolete if they want to.

The basic sodastream patents must have expired by now. You'd think that someone would have made a machine that doesn't require all this fiddly exchange of cylinders, where the cylider can just be refilled.

Googling for FizzGiz should help. Good luck.

MikeSpike

LameWolf wrote: »

I don't blame you. I started using Sodastream quite a while ago, before all this fiasco, so I'm pretty much making the best of it now (although I detest using the phone to order, and miss being able to do so online). If I was just now considering a machine, I'd be totally put off, and I'm darned sure I wouldn't bother.

Again, google FizzGiz will reveal a unit that lets U use plain old co2 cartridges and plain old soda bottles of ANY sort (even the NEW Coca-Cola form factor, but you have to send your own caps in to have them converted). Bye.