HSBC Changing all Bank accounts

gt94sss2

BarclaysManager wrote: »

There were no issues in 1825. Or 1929. Or 1992. Or 1997.

I've always liked 1907 myself..

Regards
Sunil

Inactive

gt94sss2 wrote: »

You do know that the reason HSBC brought Midland was that it was in financial trouble?

I did like their old logo though..

Regards
Sunil

Possibly, but not on the same scale as HBOS etc. are now.

I like the Midland Logo as well.

Those were the days when you could actually ring your branch.

Oh and the Bank Manager wasn't some jumped up graduate, just out of nappies.

ahai1

Yes in the early days of HSBC they retained the local branch number but then they moved it to foreign call centres where the operators speak in a whisper.

ahai1

I personally use online banking.

darcyvuqua

lol im from south wales

ahai1

Where are the online banking staff based?

Lokolo

ahai1 wrote: »

Where are the online banking staff based?

Somewhere not very clever.

Whenever I use the online banking I get some stupid response with my name spelt wrong.

My OD hadn't been activated and I was messaged them saying if I do it online will it be free (student etc.) they said I already had the overdraft! I like :mad: so just went into branch and said could they activate it, they took me into a booth thingy and did it there and then.

ahai1

Yes a global bank.

It does not mean they are very clever you get all sorts even in the UK. I know of let's of places here where the staff cannot speak English properly.

ahai1

To me it does not matter where the call centres are based. I think it is better to do things via secure email online as it gives staff at the other end time to respond and also it can be forwarded to the right department. I tend to find I am more clear on email and there are not things like background noises.

I have had a excellent service from them. The one critism I do have about the online support is that they don't sometimes fully explain things in a clear way so you have to contact them again so they can clarify it.

Also as the system is so complicated even at the branch level where you are talking to local native English speakers problems can arise if the issue is a bit complicated.

The problem starts when people know they are talking to someone not in the UK. Let me give you an example you can get excellent support via email from any company and you may go on about overseas call centres but you may not realise that the person who processed your online claim is working Mumbai.

ahai1

ahai1 wrote: »

Yes a global bank.

It does not mean they are very clever you get all sorts even in the UK. I know of let's of places here where the staff cannot speak English properly.

Sorry I made a mistake I should have wrote. "It does not mean they are not" what I was saying was that people who work in overseas call centres are not stupid they can speak and write English as well as speak their own local language and they are bound to make mistakes if you have a non English name.