HSBC Changing all Bank accounts

gt94sss2

ahai1 wrote: »

Inactive did you hear about the HSBC results? They have lost a few billion.

HSBC actually said they wrote off $4.8 billion in their third quarter.

Even then HSBC said "its pretax profit during the third quarter was higher than it was in the same period a year earlier"

Regards
Sunil

new2civvystreet

grastgirl wrote: »

Could the people who work for HSBC kindly answer this question, or tell me where to find the answer in the T&Cs (or elsewhere)?

For how many months do you have to transfer in £500 to be eligible for the Advance account? I have been having my salary paid in for the last 4 months, but have been told I don't qualify. To be honest without the sweetener of the 8% account I'm tempted to go elsewhere and treat it simply as a bills account (<£500).

Thanks in advance.

What was the reason they gave you that you weren't eligible?

On looking at the website it appears that you need to be able to pay in £500 per month to open the account. I guess a few payslips would probably suffice or a contract of employment if proof is wanted? Either way, I don't get why you would have to be paying it in for a period beforehand.

ahai1

Thanks for answering our questions.

Actually it is not just places like the UAE which invest all over the world they include the government of Singapore.

ahai1

I could not find the address for the ISA manager so I have given my branch address.

grastgirl

Idavies, so if I was putting in ~£1200 for the last 4 months I should have got the Advance account? The reason they gave on the letter was the £500 per month thing. I gave customer services a ring last night and they didn't understand it either.

ahai1

That is a running theme according to many people the staff on the phones don't understand it.

new2civvystreet

It's on the intranet specifically what to do when a customer reckons they're elligible for Advance when they've only been put on the current account. The specific qualifying criteria is on there.

Inactive

ldavies wrote: »

Yes I think so.. however the changes came in and staff (me included) maybe didnt understand the changes so I agree its not been the clearest of instructions

I admire your honesty.:T

ahai1

This is one of the things that happen when organisations introduce changes they don't tell the staff on the front line how to operate it.

grastgirl

So chances are I do qualify, so any suggestions about the best way to go about getting it sorted? Would going into a branch be best or just ring up customer services and get them to check again?

P.S. Will I get you in trouble if I say a little birdie told me the rules are on the intranet?