HSBC Changing all Bank accounts

new2civvystreet

Ask the person - 'don't they give you internal literature on these things when they are brought out?' That should prompt them to search the intranet.

Lokolo

Inactive wrote: »

I admire your honesty.:T

Was the comment about me liking new cards on this thread? Its disappeared I swear.

ahai1

It is difficult to absorb a lot of stuff. I have been in places where what the employee is expected to is like a thick book.

Inactive

Lokolo wrote: »

Was the comment about me liking new cards on this thread? Its disappeared I swear.

No, it was on the " Activate New Card " thread.;)

Which seems to have been moved or removed for some reason.

Update, it has rolled over to the next page..

Lokolo

Inactive wrote: »

No, it was on the " Activate New Card " thread.;)

Which seems to have been moved or removed for some reason.

Update, it has rolled over to the next page..

Hm all the these are adding up the the Crazy Lokolo list. :eek:

grastgirl

new2civvystreet wrote: »

Ask the person - 'don't they give you internal literature on these things when they are brought out?' That should prompt them to search the intranet.

Of course that's the best way to phrase it (god I'd be awful at customer service).

Thanks for all your help, I'll let you know what happens after I've been to see them Sat.

ahai1

I would just ask them more politey "Do you have any information on it?"

456789

if your savings balance goes above £50k do you automatically get upgraded to the premier current account?

ahai1

But in reality it is quite different as the staff in the telephone centre don't know all the changes and have angry customers at them. I don't even ring them up anymore.

ShelfStacker_3

456789 wrote: »

if your savings balance goes above £50k do you automatically get upgraded to the premier current account?

No, it's up to you to initiate the upgrading. It's not like one of those accounts where you pay in a certain amount and get a certain something, it's actually fundamentally different - basically your account is put into the hands of a relationship manager, who then becomes your first point of contact regarding lending and such. They will want to meet with you and discuss things before doing the upgrade as such.