HSBC Changing all Bank accounts

new2civvystreet

You can request to still have monthly statements if you have a need for them.

ahai1

Is there a fee?

As for the T&C's file a complaint. Despite what shelfstacker said the students on the student overdraft forum are filing complaints.

Lokolo

Inactive wrote: »

What on earth are you rambling on about?

We are talking HSBC Staff that work in a Branch, surely if they don't know the T&C's, they wouldn't be able to answer a customers question about them, how effective is that?

Better Staff Training required.

Not all branch staff are expected to know all about accounts etc.

For example, the loan manager - is he really expected to know all the T&Cs of current accounts? Don't be stupid. You are accusing Shelf not knowing about everything when you don't even know where he works.

Lokolo

ahai1 wrote: »

Is there a fee?

As for the T&C's file a complaint. Despite what shelfstacker said the students on the student overdraft forum are filing complaints.

Why exactly?

ShelfStacker_3

Lokolo wrote: »

Not all branch staff are expected to know all about accounts etc.

For example, the loan manager - is he really expected to know all the T&Cs of current accounts? Don't be stupid. You are accusing Shelf not knowing about everything when you don't even know where he works.

I'm sure he does. It's in my sig. I'm a cashier. Anything I've picked up on bank policy is through me being told about it by the by or me reading about it at work, meaning it's slightly unfair to be accusing me of not knowing everything when, in fact, I've never professed to know everything and I'm not even meant to.

Lokolo

ShelfStacker wrote: »

I'm sure he does. It's in my sig. I'm a cashier. Anything I've picked up on bank policy is through me being told about it by the by or me reading about it at work, meaning it's slightly unfair to be accusing me of not knowing everything when, in fact, I've never professed to know everything and I'm not even meant to.

Oh yeh haha.

Well as a Cashier you should know everything, all the rates of all the accounts, inc overdraft loans and savings. You should know what investments HSBC offers its customers and know the T&Cs of every account available (of course, I am being sarcastic, but as Inactive knows everything about where he works it means everyone else should too).

Inactive

It comes under the heading " Staff Training ", now if HSBC and other banks used as much of their resources in providing good staff training as they do in flogging their over-priced add ons at their so called " Account Reviews ", perhaps the customer may benefit.

A Cashier is the public face of the bank.

Lokolo

Inactive wrote: »

It comes under the heading " Staff Training ", now if HSBC and other banks used as much of their resources in providing good staff training as they do in flogging their over-priced add ons at their so called " Account Reviews ", perhaps the customer may benefit.

A Cashier is the public face of the bank.

Obviously, staff training means they have to be taught everything about HSBC and its accounts *sigh*.

I had to go into Llloyds the other day with my OH as she had an account review. He offered an ISA which you can deposit £3k in each tax year (this is wrong), he also suggested she gets a student account where she gets £75 cash (wrong, that waslast years offer). So.. please, leave HSBC, go elsewhere, but you'll find the same problems there as with HSBC.

ShelfStacker_3

I tell you what, Inactive - I give up. ahai might disagree with me, but he's at least reasonable.

I wish you great success with your new provider of banking services, who I assume you will choose based on every single member of staff's ability to know absolutely everything, even about things they have no reason to know or are not directly involved in. Based on these requirements, I suggest you go bank with yourself.

Inactive

Lokolo wrote: »

Obviously, staff training means they have to be taught everything about HSBC and its accounts *sigh*.

I had to go into Llloyds the other day with my OH as she had an account review. He offered an ISA which you can deposit £3k in each tax year (this is wrong), he also suggested she gets a student account where she gets £75 cash (wrong, that waslast years offer). So.. please, leave HSBC, go elsewhere, but you'll find the same problems there as with HSBC.

Learn to read; I said " HSBC and other banks ".:rolleyes: