HSBC Changing all Bank accounts

ahai1

Let's get a few things straight.

Cashiers main job is take things like money and cheques and pay things out.

In relation to giving out false information that is not acceptable for example Lloyds telling someone the ISA limit is £3000 when it is £3600. However that person should be retrained and the bank should be done for misselling.

As for the T&Cs the reason why I suggested that the person should put in a complaint as the T&Cs are an important part of the agreement between the bank and the customer. To be fair not everyone at the Ombudsman knows the system as it is complicated.

The thing is that branch staff should know the basics but they should not be expected to know the ins and outs of the product. Where I agree with some people is that HSBC are more interested in selling products then providing customer services.

Lokolo

ldavies wrote: »

Cant you see that sales is part of the service.. the product "might" save you money! if it doesnt, well fine and if it does, thats good service yeah?

There would be more of an issue if staff were not talking about the products.. if you later found out that a product would have saved you money, how peeved would you be then?

The service and sales go hand in hand.. it will benefit some and not others

Just like the changing of accounts. I am gaining from this.

ahai1

Yes I would be upset considering that there are better deals elsewhere in the market place. Instead of sending me junk mail about all the wonderful products they have. I have checked on the MSE site and some of the savings accounts pay below inflation interest. Why not give me back my 0.1% interest?

ldavies wrote: »

Cant you see that sales is part of the service.. the product "might" save you money! if it doesnt, well fine and if it does, thats good service yeah?

There would be more of an issue if staff were not talking about the products.. if you later found out that a product would have saved you money, how peeved would you be then?

The service and sales go hand in hand.. it will benefit some and not others

ahai1

The real decisions are made in Canary Wharf and the PRC.

ShelfStacker_3

Ahai, we do pay pretty mediocre rates on the Flexible Saver, but the fact that we've not gone overboard in giving table-topping rates to every single customer is one of the reasons that HSBC have done so well. The aim isn't to pay high interest rates from the get-go - which are unsustainable, and tend to attract people who'll put all their money in, get the interest and then move out as soon as something shinier comes along - but to get long term investors who want somewhere safe and dependable to put their money.

If you want a rate-tarty bank for your savings, then HSBC is probably not for you.

I would also point out that there being better deals available does not preclude HSBC from trying to effectively sell their own products. If I was in Waitrose, it would be rather odd if they went to great pains to tell me that my chosen brand of cat food was cheaper in Tesco.

ahai1

I am a long term saver but I will be saving for the long term with someone else.

ShelfStacker_3

ahai1 wrote: »

I am a long term saver but I will be saving for the long term with someone else.

Hey, fair enough. Your decision.

ahai1

I always thought the reason for the low rates is that people were more likely to get divorced then change their banks?

ahai1

I am a project support worker for a local community organisation. Our business bank is also HSBC.

It is good going but the thing I suspect about the September results are that customers are not very likely to change banks at this time.

We mainly deal with people from low income groups and most of them don't know much about how banking and that kind of thing works. One of my colleagues has not changed banks even though it takes them 4 days to clear money. There is a lot of apathy around.

ahai1

It's BACs as the bank for some reason takes longer then all the other banks.

It is something that I will ask one of my colleagues about. I remember we have a debt advisor coming in.