HSBC Changing all Bank accounts

Inactive

ShelfStacker wrote: »

If that's referring to me, could I please point out that I am not sales staff and at any rate it is a mite unfair to expect all HSBC staff members to be intricately versed in not only the technicalities of how systems operate, but also familiar down to the page number and clause level of terms and conditions booklets?

Not specifically, but if the cap fit's.

I would have expected any and all HSBC Staff to have a better knowledge of their own material that they send out, than the poor receiving customer.

Perhaps that is expecting too much.:rolleyes:

Lokolo

Inactive wrote: »

Not specifically, but if the cap fit's.

I would have expected any and all HSBC Staff to have a better knowledge of their own material that they send out, than the poor receiving customer.

Perhaps that is expecting too much.:rolleyes:

So a Software Engineer at Microsoft is expected to know the number of sales ina certain product of Microsoft's?

Silly billy Inactive.

ahai1

The thing is he has requested some of the paperwork and he has not recieved it and some of it is missing.

Of course not all letters but the one's where they have nothing to say.

T&Cs and have got a lot of people's backs up as there were a lot of complaints about that and the violations of the banking code on the student overdraft thread.

ShelfStacker wrote: »

The thing is, he has all the paperwork, or it's within easy reach. The problem lies in the eligibility criteria not being expressly disclosed in that paperwork, and some of the references to sections and page numbers being unclear. Which is fair enough, he is entitled to have it clear in his mind, which is why I advised him to contact head office if he'd like a full explanation, as they'd be best placed to give him one.



In all cases? Really?



If that's referring to me, could I please point out that I am not sales staff and at any rate it is a mite unfair to expect all HSBC staff members to be intricately versed in not only the technicalities of how systems operate, but also familiar down to the page number and clause level of terms and conditions booklets?

ahai1

Thanks but that is not strictly true as the Co-Op is a high street bank.

new2civvystreet wrote: »

I'd rather be working for the one solvent high street bank out there thank you very much

new2civvystreet

Fair play, I take that back

ahai1

You are welcome.

Inactive

Lokolo wrote: »

So a Software Engineer at Microsoft is expected to know the number of sales ina certain product of Microsoft's?

Silly billy Inactive.

What on earth are you rambling on about?

We are talking HSBC Staff that work in a Branch, surely if they don't know the T&C's, they wouldn't be able to answer a customers question about them, how effective is that?

Better Staff Training required.

SparciaM

At the end of the day, if a Bank offers new T&Cs all their staff should know about these, or know hot to find the answers. If they don't there is something wrong.

If HSBC can't answer all the T&Cs of their change or cannot find the absolute answer to these changes then it is illegal and you can sue in respect of this. As Shelf stacker said you should contact head office for the full criteria, disclosure etc - but if the T&Cs change so much to warrant all knowledge(which is cleary the case in the new HSBC accounts) then they have to BY LAW have all the necessary information in leaflets sent out and according to SimonM this isn't the case and if that is true then HSBC are in breach of the contract and liable for a suit and you don't have to write to head office for this.

Basically if a company changes its T&Cs then it has to tell you all the information and how and why it's changing. If it doesn't give you ALL this information then it's in breach and you do not have to change to the new terms. Works for employers, employees, etc etc

ahai1

Thank you inactive and SparciaM. The reason why the staff have not been trained is so that the rotten bank could save money.

Sooner or later they are goiong to get sued and I for one would welcome it. The staff at my local branch when I have the misfortune visiting them don't know very much.

spenderdave

I have been following this thread for a little while. Long time HSBC/Midland customer, account always healthy and never once overdrawn, like I guess many of you.

I seem to be in a category they have ignored - the self employed. All money which goes into my current account is put in by me myself and due to the peanuts interest (now zilch) I only keep funds in there for my daily needs, but ensure the balance is kept around £1000. My business money goes directly into my HSBC business accounts (still pays good interest) and I transfer over as and when. Some months £1000, others nothing. Earlier in the year 8000 quid passed through on its way to another account.

Since I am not classed as an 'advanced' account customer it seems this is not based on average input to the account but literally on £500 each and every month - to do this I have to make a deliberate effort to comply.

The terms and conditions are indeed confusing. How is a month defined - calendar month, statement month or some other criteria. If I miss the deadline date by a day presumably it counts as the next month's input? And this is nearly always money transferred from another HSBC account, internet transfer but not BACS per se.

I did have a chat to the lady in my branch, but did not find it very helpful. She was just the person on reception and the whole talk was there rather than with one of their staff behind. At no time did she even ask for my account details - until I asked for a new cheque book which I did need.

Matters of concern for me is the removal of the cheque guarantee when I get a new card (next September), ambiguity over cheque books which are hardly mentioned - my letter states I will still be able to write cheques but not guarantee them but the lady in the branch indicated they were withdrawing them on the non-advance account... Quarterly paper statements are next to useless, but OK I have internet banking. I have no need for their savings account and no need for the mobile banking option so there really is very little in the advance option anyway. Just an overall feeling that the changes are a reduction rather than any benefit.