lesleyhem wrote: »
We saw the holiday advertised on teletext. It was company called 2bookaholiday.com, they are still trading and are part of Hays Travel. As far as I was aware we were booking a package as we booked flights accomodation and transfers with them and they were paid for on one invoice. I have rung them but got no joy all they would say was they offered us another flight at a cost of £1000 but it was for 2 days later than the original booking and the hotel could not accomodate those dates but we could pay for another hotel - in effect pay for another holiday!. I am going to write a strong letter to 2bookaholiday.com, Hays Travel and hotels4u (who are part of Thomas Cook) whom our hotel was booked through, but we did no know this until we received paperwork some weeks after booking
JenC wrote: »
Hi, hoping for some help from you lot please.....
I've chased my outstanding payment from CEGA to cover 5 Freedom flights, totalling over £1k. I've been told they are missing paperwork (not true) so I've gone back to them to counter this. I think the problem may be my Egg card statement, as its a print of an online statement, Egg don't issue me traditional paper statements.
I would like to try and get a claim through Egg and HSBC instead (a friend paid for half), but we only lost flights, not the accomodation also. Has anyone had any luck doing this, as the statements show the whole value, rather than the flight value.
Any thoughts would be appreciated...
misterh wrote: »
Update - I've now been offered my flight money back in full.
This first-time buyer wants your thoughts
Was it right?
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