Sky subscription "credit crunch" offer

claire6hy

i got sky+ for free by saying people on a message board i use were getting it!

melj1209

skyworker wrote: »

Because most likely, whether you know it or not, you got a pretty good deal when you yourself were a new customer. Sales advisors can offer certain deals at their own discretion and can do so without informing customers (Eg. One advisor this morning gave an old lady a free sky+ box because she spent the entire call being incredibly polite, friendly and attentive to him). She didn't ask for any deals and wasn't aware that the free box wasn't the norm.

Our advisors gain absolutely nothing from giving customers better deals. On the flipside, they generally gain nothing from witholding offers. Our sales targets are only very gently enforced. If you call up and are quoted full price and the advisor sticks to it rigidly, it is because you are either rude, abrupt, not paying attention or generally making the advisors job difficult. My top tip would be to be nice, feign an interest in the person who is, afterall, only doing their job, speak clearly and don't try and lead the call or bully a better offer out.

Call centre work is often soul destoying, so if you make someone's day a little easier, it'll often be rewarded

I`m always polite and never make anyones job difficult.....i work with the public myself and know how difficult customers can be so never act this way myself.......anyway , thanks for your reply,

geoff_walker

melj1209 wrote: »

I`m always polite and never make anyones job difficult.....i work with the public myself and know how difficult customers can be so never act this way myself.......anyway , thanks for your reply,

Can u send me a telephone number so as i can cancel my subscription please

:cheesy:

jackthenipper

skyworker wrote: »

Because most likely, whether you know it or not, you got a pretty good deal when you yourself were a new customer. Sales advisors can offer certain deals at their own discretion and can do so without informing customers (Eg. One advisor this morning gave an old lady a free sky+ box because she spent the entire call being incredibly polite, friendly and attentive to him). She didn't ask for any deals and wasn't aware that the free box wasn't the norm.

Our advisors gain absolutely nothing from giving customers better deals. On the flipside, they generally gain nothing from witholding offers. Our sales targets are only very gently enforced. If you call up and are quoted full price and the advisor sticks to it rigidly, it is because you are either rude, abrupt, not paying attention or generally making the advisors job difficult. My top tip would be to be nice, feign an interest in the person who is, afterall, only doing their job, speak clearly and don't try and lead the call or bully a better offer out.

Call centre work is often soul destoying, so if you make someone's day a little easier, it'll often be rewarded

Completely Agree.

Couldn't have put it any better myself.

Well said.:T

sahj

After 3 phone calls (all polite!) and 2 emails asking for info/best price on Sky+ I was about to give up.
I sent an email on Saturday saying I wanted Sky+ but not at the price quoted (160 although on one call managed to get it down to 145! wohoo).

Received a phone call today from a lovely scottish lady who said I could have it free but pay £60 installation. :j

I know others have got it for £49 but I was happy at £60 and did not want to push my luck.

Very pleased, being installed next wednesday.

One question though, I said no to multiroom as cannot afford a further £10 per month. Im wondering now, can they install it anyway but whereby I just get regular channels- my freeview broke last week and the signal off my tv aerial is rubbish- so saving on the monthly fee but getting much clearer picture upstairs.

Thanks

claire6hy

maybe if u give the man fittin it a sly £20 lol

DAMNOME

melj1209 wrote: »

but if they do cancel i will definately be left without sky over xmas, havent got 29 days to play with as xmas is only 24 days away

They cancel you AFTER 30 days - not for 30 days???

symikins

hi everyone

rang sky last night as existing customer for 2 yrs also have had sky b/b for 1 year and sky talk since march 08

after reading all the posts here l thought id try my luck to get a deal

rang cancellations dept and spoke to a lovely lady explained that money is tight as been off work for 6mths + had great offer from virgin and was considering taking it up l explained that the b/b connect l have is really hit + miss keeps dropping out and have complained loads of times to bb tec so bit fed up with this but would like to stay with sky as cant bear all the upheaval of changing over . said l would love to have sky + as now lm back to work im missing loads of my fav progs and asked if there were any deals she could offer me

she told me best she could do on sky + was £109

but could do me a deal on bb an l,d only have to pay £7 instead of £17 for 6mths [ a saving of £60]
also a deal on sky talk and not pay £10 p m line rental for 1 year [saving me £120 ]

so i said thank you very much and will have sky+ for the £ 109 and not pay my council tax this mth

she went off to do whatever.. then come back and said that she managed to do sky + for £49 inc install:j :j :j

what a great girl :A :A

moral of this story is that l was friendly ,not pushy, or demanding ,and honest......... l too work in a call center so its a feel good thing on both sides

also a BIG :T :T :T :T :T to everyone who,s posted about this sort of thing l wouldnt normally have had the cheek to ring and ask

but if you dont ask you dont get

JustaNewbie_2

symikins wrote: »

hi everyone

rang sky last night as existing customer for 2 yrs also have had sky b/b for 1 year and sky talk since march 08

after reading all the posts here l thought id try my luck to get a deal

rang cancellations dept and spoke to a lovely lady explained that money is tight as been off work for 6mths + had great offer from virgin and was considering taking it up l explained that the b/b connect l have is really hit + miss keeps dropping out and have complained loads of times to bb tec so bit fed up with this but would like to stay with sky as cant bear all the upheaval of changing over . said l would love to have sky + as now lm back to work im missing loads of my fav progs and asked if there were any deals she could offer me

she told me best she could do on sky + was £109

but could do me a deal on bb an l,d only have to pay £7 instead of £17 for 6mths [ a saving of £60]
also a deal on sky talk and not pay £10 p m line rental for 1 year [saving me £120 ]

so i said thank you very much and will have sky+ for the £ 109 and not pay my council tax this mth

she went off to do whatever.. then come back and said that she managed to do sky + for £49 inc install:j :j :j

what a great girl :A :A

moral of this story is that l was friendly ,not pushy, or demanding ,and honest......... l too work in a call center so its a feel good thing on both sides

also a BIG :T :T :T :T :T to everyone who,s posted about this sort of thing l wouldnt normally have had the cheek to ring and ask

but if you dont ask you dont get

The £49 is for a refurbished Sky+ box isn't it?

stluke023

stluke023 wrote: »

For anyone who has cancelled previously, and are looking for an offer to re-connect
Mail shot sent to me offering:-
Return for X-mas- free "sky plus" and free installation.
Ring 08442411352 quote "gift sky 22c " ends 4 dec 2008

50% off for 6 months
"24D" ends 28th Dec

................................................................