Dell 19 inch TFT monitor £131.60 delivered (merged) [CLOSED]

blackbob

You might aswell install the disc before you send it back, still had no contact from them,what number did you use.

MINCER_2

paul_h wrote:

Stop press... Yet another phone call from Dell...

They're going rebook the order for the E196FP again -:

Are they re-booking the delivery or the order?

If they re-book the order you might end up at the back of the queue again!
My dad is not due to get his until 13th of Jan and he ordered within 30 minutes of me.
Looks like we might get them for New Year - Chinese New Year that is!

Jon_S_4

Can i ask why the people who received 2 small parcels (power lead and cd) signed for the goods when it would be quite obvious that there wasnt a 19" tft in a small parcel ?!
Im expecting a 19" Tft from dell soon, is there any reason to accept the wrong goods ?

thanks

davemuk

Jon_S wrote:

Can i ask why the people who received 2 small parcels (power lead and cd) signed for the goods when it would be quite obvious that there wasnt a 19" tft in a small parcel ?!
Im expecting a 19" Tft from dell soon, is there any reason to accept the wrong goods ?

thanks

Imo, it's better to hang on to goods yourself rather than reject them and explain the courier has got them (which may get lost etc). Would rejecting them also legally act as cancelling the order ?

Dave

paul_h

blackbob wrote:

what number did you use.

emailed them.

MINCER wrote:

Are they re-booking the delivery or the order?

If they re-book the order you might end up at the back of the queue again!
My dad is not due to get his until 13th of Jan and he ordered within 30 minutes of me.

I got the impression that they are putting through a new order for a replacement. They have said in a subsequent email that delivery will be 3-5 days and given a (another) new reference number, so who know's what's going to happen...

Jon_S wrote:

Can i ask why the people who received 2 small parcels (power lead and cd) signed for the goods when it would be quite obvious that there wasnt a 19" tft in a small parcel ?!
Im expecting a 19" Tft from dell soon, is there any reason to accept the wrong goods ?

I thought about doing this, but I considered that it would be easier to argue with Dell with the incorrect delivery in my possession, rather than telling them I'd refused delivery because I knew what was in the boxes... :rolleyes:

paul_h

davemuk wrote:

Imo, it's better to hang on to goods yourself rather than reject them and explain the courier has got them (which may get lost etc). Would rejecting them also legally act as cancelling the order ?

Dave

Good points Dave.

davemuk

wozwebs wrote:

Sorry to say but my 19" TFT turned up fine yesterday, rigged it all up last night and it looks fantastic. Had to change the resolution to 1280x1084. I have a 128mb graphics card (PCI) using a Dell Dimension 3300 PC (2.4ghz) and I think I need to change some settings as HD content is very jerky and grainy. I have an ATI Radeon GC. Any ideas?

If your downloading the very hi-def(720p/1080p) trailers from apple, your system is probably under specced to play them back.

Apple Quicktime Hi-Def System Recommendations

Your gfx card (as someone else pointed out) is also a bottleneck(especially if you expand the video to full screen 1280x1024). As for the grainy picture, are you running windows with 32bit colours ?

Dave

codeye_2

Does anybody know the email address for dell after sales? As the internal email system keeps getting bounced back saying Delivery Status Notification (Failure) .
And they keep diverting me when i phone them.
Cheers!

robv_3

Well it looks like I'm not going to be getting a Dell TFT monitor. Just spoken to customer care again and was told.... 'you have already been told the order has been canceled'.

gamma

Got this today: (Should I start a Poll) (I have my monitor BTW)

Dear Mr.xx

This is to inform you that the replacement monitor has been delivered to you.

Please take two minutes of your valuable time and fill in the survey which will be sent out to you in the form of a link . Kindly rate me 9 if you are satisfied with my Individual service and please rate me 1 if you are dissatisfied with my service.



We apologize for any inconvenience this issue may have caused.

Should you have any further queries please do not hesitate to reply to this mail directly.




Thanks,

Salome.



As far as I'm concerned I will rate her 10 cause she got me what I wanted ASAP
So thinking of emailing her and saying I got a CD!

J/k