Dell 19 inch TFT monitor £131.60 delivered (merged) [CLOSED]

biglugs

Just had another email confirming CRT 17''??? ?
This is my second PDF and I only ordered once!
Whats more it looks like there are 2 monitors on the PDF and one has Zero price?

Don't do anything!! Await delivery, then phone up and say "You've sent me the wrong things... please send the right ones and collect these". You'll more than likely get sent two 19" TFT screens then.

falak

I got this, looks like it has been cancelled, I am going to write them another email. Lets see if that makes any differences. Anyone got an email address for someone high up at Dell

Dear Customer,

Thank you for contacting Dell Online Customer Care.

Please accept my apologies for the difficulties encountered when attempting to resolve your issue. I assure you that your situation is not indicative of the quality service Dell is capable of providing. I am truly sorry that we were not able to provide an experience that was completely satisfactory to you.

Dell records reflect that your order has been cancelled. I apologize if you were not notified of this order's cancellation.
Should you have any further queries please do not hesitate to reply to this mail directly.

Thanks,
Salome.

paul_h

falak wrote:

I got this, looks like it has been cancelled, I am going to write them another email. Lets see if that makes any differences. Anyone got an email address for someone high up at Dell

I've had that email at the weekend, but I've had another one yesterday morning saying that they will either put another 'equivalent' order through in the next business day OR contact me to discuss. So far they've done neither...

charlie12

Guy I spoke to today reckons there were 579 orders - I think someone mentioned a similar figure on this thread or the previous one. Sounds a bit low to me.

As before I was told to wait for a callback/email - everyone I've spoken to over the last couple of days have been totally aware of the situation. So I imagine they'll have to achieve some sort of resolution (even if it's just to cancel/refund all orders) otherwise these 500+ people will continue to call them every day...

paul_h

I've heard nothing else from them since Monday, I think it's time for another email.

What I can't understand is that the email I received at the weekend saying that the order had been cancelled sounded pretty final, it said something like 'I will be unable to help you further with this matter'. However the email I received on Monday said that a new equivalent order would be placed and I would be notified with the new order details, otherwise a Dell agent would call to discuss the matter...

falak

I got this today, I wonder what it means

Dear Customer,

Thank you for contacting Dell Online Customer Care.

I have placed this order on priority and I am getting this order rebooked.
I will keep you informed regarding the status of the order.

Should you have any further queries please do not hesitate to reply to this mail directly.

We apologize for any inconvenience this issue may have caused.

Thanks,
Salome.

Narva

hello i ordered on the cheap 19" flat screen monitior and still had no response from them, has anyone had any luck?

shays_mum

Dell are not known for delivering on time i'm afraid or their customer services come to think of it. I can only say just keep chasing them, good luck!

thepearce

Narva wrote:

hello i ordered on the cheap 19" flat screen monitior and still had no response from them, has anyone had any luck?

Not yet.......It's all up in the air for the time being :

http://forums.moneysavingexpert.com/showthread.html?t=112536&page=10&pp=10

- is where you need to look.

psybear

I think you will find plenty of discussion about this on the "It's gone but..." board.

Shouldn't really be posted here as it's not a 'grabbit' anymore.