BT line installation reduced from £125 to £29.99 until the end of September

BlackMarsbar

Email from BT customer Support:

Thank you for your e-mail dated 28/8/08 about the Terms and Conditions leaftlet. [for the £30 connection fee]

I am sorry that it is not possible for me to send a Terms and Conditions leaftlet at your billing address because the leaflet cannot be ordered from a closed account. Please note that the standard connection charge for a BT line is excl VAT £106.37 (incl VAT £124.99). If a stopped or working BT phone line exists in the premises, there is no charge to take over.

For new developments the telephone lines are often pre-fitted, an engineering visit may not be required, however full connection charges still apply whether an engineer attends a or not.

From 15/8/07, full connection charges are applicable to any customer that connects a ceased line regardless of whether the customer's line is intact.

Please click on the following URL:

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408#TSST


Im not a BT customer (I was) and they cannot send me the Terms and Conditions as I have a CLOSED account ??? Er I dont understand ?

noelphobic

wenchi wrote: »

Hello,
I am new to all this, but I got the newsletter regarding the BT connection for £29.99, I have been in my flat for nearly a year, it is a new build. When we first moved in we rung BT and they said they wanted £125 to connect, which I refused to pay. We got Sky installed and can use that fine, but we are paying for the full package of Sky, surf and speak but obviously cannot use the broadband or telephone because we are not connected to BT. We was just going to get a mobile broadband stick at £10 a month is it worth just doing that? If we connect with BT for £29.99, are we not then going to be able to go to Sky for the broadband and telephone until after the 18 months are up?

Thanks

Why are you paying for the broadband and telephone if you can't use it? I am thinking of getting SKY TV but thought you could just buy that service on its own. I have also signed up for my BT line to be reconnected at £29.99 and cancelled my Virgin line.

wenchi

noelphobic wrote: »

Why are you paying for the broadband and telephone if you can't use it? I am thinking of getting SKY TV but thought you could just buy that service on its own. I have also signed up for my BT line to be reconnected at £29.99 and cancelled my Virgin line.

Because it comes as one package when you sign up for Surf, Speak and Sky. We pay for a our Sky TV, but it doesn't cost anymore to have the broadband or telephone if you go with their basic package.

fatass

Decemoto wrote: »

Quick additional to all this...

If you were looking to go with an 'all in one' phone and broadband provider such as Orange or TalkTalk, beware! These companies charge you for line rental as well as call packages so if you've just connected with BT, you'll be cutting off ties with them and will be liable for a disconnection fee or worse, paying off the rest of your contract.

The irony is that without BT connecting you first, you can't switch to one of these providers, as they can't connect the lines themselves. What this means for the consumer is that if you don't have a phone line yet and need one connected, your options for phone and broadband provider are quite limited

Ok, have been delving into this topic for the last month.

Rang BT to query if anyone else can re-connect my line and the man said yes but he was not allowed to tell me who, so I rang round.

Have found out that vodafone is a company who will connect your phone line (free-of-charge but it is an 18 month contract) and get line rental/broadband with them for £25/mth while you are a mobile phone customer (if you're not a customer then get a PAYG sim and voile you are a customer). If you no longer top up your phone or finish your mobile contract with them then you are charged £35 per month for your line and broadband (for the remaining 18 months).

If you are an O2 customer get your BT line installed for £30, cheapest line rental is £11.75ish and O2 will give you broadband for £7.50 per month. I am an O2 customer already and threatened to cancel my contract and was offered £1.50 per month broadband UNLIMITED 8GB. Not bad in my books.

Bruce_Fisher

I rang BT to ask for reconnection at £29.99.
They told me that this saving of £95.00 is ONLY AVAILABLE TO CUSTOMERS LEAVING CABLE TO JOIN BT !!! Well I can only assume that this is correct.
I can also confirm that the Post Office will reconnect me for £110 with no contract (other than for a month) that their broadband 'standard' (download limited) package is cheaper than BT (less than £10 per month). That will be fine as long as you don't want to download loads of videos. Also, that as well as free evening and weekend calls, the Post Office do free calls to mobiles in the evening and at weekend !!! At least I think that's what he said - anyway you can find out for yourself - just call them on 0800 800 150.

Heinz

Bruce_Fisher wrote: »

I rang BT to ask for reconnection at £29.99.
They told me that this saving of £95.00 is ONLY AVAILABLE TO CUSTOMERS LEAVING CABLE TO JOIN BT !!! Well I can only assume that this is correct.

http://forums.moneysavingexpert.com/showpost.html?p=13724579&postcount=39

If you say you've just moved in but had cable at your previous place, how would (could) they know?

harryhound

koenig wrote: »

That is incorrect, unless you're connecting to cable (VM or Smallworld) or Kcom in Hull, all line connections between the the telephone exchange and the customer are completed by Openreach (part of BT Group) engineers, no matter which provider u go with.

I think we agree, the BT vans have had a paint job but still have BT engineers in them.
The idea is that this branch of BT is at arms length from the marketing side of BT and is not meant to treat BT's customer's any better/faster that the customers of any other organisation providing services to the punter down the final mile of copper wire from the exchange?

Harry,

PS How do you recognise a "chinese" wall? It has a grapevine climbing over it!

want2bmortgage3

this is getting rather complicated, why does it have to be though??

i still dont know the best way to get adsl broadband when i currently have a dead line.

do i get bt to connect if poss for 29.99 tied in with line rental for 18 months, then get an adsl provider to supply the signal over this line?

or look into the post office deal?

or use someone like o2 or vodafone to do the whole lot for me?

Thanks!!

grayme-m

If it was simple, there wouldn't be savings to be made from a bit of work.

We're on Virginmedia, a while back I rang them to try to get a better deal with the threat (a valid one) of leaving to go to BT/O2. However, they pointed out that it would cost £125 to get a line and then ADSL isn't as fast as cable (in our case we could only get 2mb and that was what we were on).

With this BT offer I have looked again, I could get 6mb ADSL for £18 (£10.50 line rental and £7.50 O2), a quick call to Virgin and our price has come down.

If he'd not lowered it, I'd have been perfectly happy leaving them, so we'll see what's what in a year's time.

Max999_2

grayme-m wrote: »

If it was simple, there wouldn't be savings to be made from a bit of work.

We're on Virginmedia, a while back I rang them to try to get a better deal with the threat (a valid one) of leaving to go to BT/O2. However, they pointed out that it would cost £125 to get a line and then ADSL isn't as fast as cable (in our case we could only get 2mb and that was what we were on).



HI There,

I did the same and complain but they pointed out the same thing. I was leaving to fork to pay BT, and have 12 months just to leave VM. VirginMedia may have cut my line at the exchange, when I phoned in May because I was getting rip-off, they knew I had to pay BT the £125 reconnection. How did they know that my line was disconnect at the Exchange, in my opinion, somebody is purposed removing that line, so we are tied to their sevice, and VM knew that. All the telephone charges are going but VM hike the price 20-30% in June. I dislike this company so much, their customer service rep are so gobby and pathetic, they all need sacking, and be replaced by Indian call centres.. I pointed to them in a letter that Sky and BT will kill, them, as they are useless, but again you get a moron phoning me, and did not even have my full complaint, when I specifically not to be called unless he/she was a line manager. Look at their prices it's ridiculous, they the Sky channel, so in theory the overheads are cheaper by £4-5 per months, but our package price stays the same. RIP VirginMedia, one month notice as from tomorrow.