How to cancel Setanta Sports

carlosthejackal1968

I have also had massive problems with Setanta and am currently in dispute with them.

I took out an offer of Setanta for £1 for 3 months from the Daily Mirror around Xmas time.
The offer said as long as you telephone and give 30 days notice of cancellation at the end of the offer,then it will not cost more than £1.
I actually think the Setanta package is pretty good so when I rang to cancel as requested,they offer me the same service at just £4.99 a month,this I agreed to.
I asked if I needed to ring and give 30 days notice as before and they confirmed that was the fact.
So once again I telephoned to give the 30 days notice and once again they offered the same deal-3 months at £4.99 a month,again with the same cancellation requirement.
However,when I telephoned to cancel the last time,I turned down the repeated £4.99 p/m offer and made it clear I wanted to cancel.
They then told me that I needed to send send a letter giving notice.This I presumed was additional to my telephone cancellation.However unbeknown to me they had changed the cancellation policy(just days before) and no longer accepted telephone cancellations.
On checking my bank account a few days later I noticed they had taken £9.99,an amount that I had never paid Setanta.
I telephoned them again to complain and eventually spoke to a supervisor who looked at my account and said that Setanta owed me a refund of £9.99,however he did not have the authority to process a refund and I would have to write another letter to their finance dept requesting a full refund and quoting the supervisors name.

I heard nothing from them until two weeks ago when they telephoned me and said there would be no refund and I actually owed them £12.99!!!

They are a complete joke,I would advise anybody and everybody not to risk a subscription with Setanta.
As other users have said if all had gone well I would probably in time have re subscribed as I frequently do with Sky Sports,now I wouldn't touch Setanta with a barge pole.

therivierakid

So the Sunderland address was just a joke then?

I think their biggest problem is the joke of a company that they've outsourced their CS operations to. Rude, aggressive and not willing to listen. Their systems obviously aren't connected up right either and the cancellation policy stinks when you consider they've advertised themselves as "No Contract".

Fingers crossed they go down the pan very very soon.

Chrysalis

sumeet wrote: »

Chrysalis, can you confirm the number you used to cancel over the phone, I have tried writing & phoning their 0871 numbers but they are still after me.

Sorry I lost it as was many months ago now, it was on a very large setanta thread tho so shouldnt be hard to find.

AJ73

MSE_Martin wrote: »

Send the letter to the following address

Setanta Sports
PO BOX 182
The Quays
Newry
Co. Down
BT35 5AT

It gets worse...

If you've been having problems and have called up to cancel, Setanta admits you may've been told the wrong address to write to. It has assured us this is now the central point for all cancellation notices.

Martin

I think Setanta's left and right hands are still not talking to each other, this is the email they sent me this week (took 10 days and 4 emails to get this reply), tellimg me to write to Sunderland. I had actually just asked what their cancellation policy was, not that I wanted to cancel at this point, although if their picture quality for this weeks England games does not improve I will be doing and I wont be writing I will just cancel my payment.

I am sorry to hear that you no longer wish to subscribe to Setanta Sports. To cancel your subscription by giving the required 60 days cancellation notice, please put your request in writing to the following address:
Setanta Sports
Department 8544
Sunderland
SR9 9XZ

dinglebert

AJ73 wrote: »

I think Setanta's left and right hands are still not talking to each other, this is the email they sent me this week (took 10 days and 4 emails to get this reply), tellimg me to write to Sunderland. I had actually just asked what their cancellation policy was, not that I wanted to cancel at this point, although if their picture quality for this weeks England games does not improve I will be doing and I wont be writing I will just cancel my payment.

I too have just been given the Sunderland address. Just posted a recorded letter to it and the post office could not find the address in their database! Off to write another to County Down. Bunch of jokers really.

JamesLB

Just rang up to cancel and was given the nonsense about 60 days and having to write to them.

I told them that was never in the terms and conditions I agreed to when I joined and they just said it posted to me - a letter I never received. I was told to explain this in a letter to them, and that I might then be able to escape with only 30 days notice.

To be honest, I thought I'd cancelled it a while ago - the picture quality is awful, and I'm fed up with having to call them before any programme I want to watch to get them to resend the signal.

What are the likely consequences if I just cancel the Direct Debit?

jebervic

I had a phone call from Setanta last night asking me to come back and offering me some sort of deal, I politely told the lady "never in a million years" I explained about previous problems cancelling and she admitted that there had been problems in the past, but these had now been sorted.

No Thank you Setanta

AJ73

I just found this about them securing more England games, it really seems like they intend to make it the only choice to watch England.

Setanta has secured the live rights to England's match against Ukraine in 2009, it was confirmed today.

The pay TV sports broadcaster has already acquired the rights to show all of England's World Cup 2010 away qualifiers, including the match on Saturday against Andorra and Wednesday's fixture against Croatia.

According to The Guardian, Setanta has not reached a highlights agreement with any terrestrial broadcaster for the two upcoming matches, resulting in the total absence of the games from free to air channels. The channel's director of sport, Trevor East, told the paper that the BBC and ITV were attempting to use "emotional blackmail... to leverage valuable rights out of us for a fraction of their value".

Pretty disgusting that our national sport can not be seen on free to air TV. If I am right, I understand they won the auction beating ITV and BBC for the rights, so not a great deal we can do really other than bemoan the FA's money grabbing.

pen1

AJ73,

The English FA have no control over the rights to away World Cup qualifiers- these are owned/controlled by the opponent's Football Association/ whoever they appoint to sell the rights.

Setanta have acquired the rights to all 2010 England away World Cup qualifiers, from the respective rights holders.

The home World Cup Qualifiers are controlled by the English FA in a separate deal with ITV and Setanta, and will be broadcast live on ITV (as will the home qualifiers for Euro 2012).

More information on the English FA rights here:
http://www.thefa.com/TheFA/NewsFromTheFA/Postings/2007/03/TVrightsstatement.htm
http://www.itvplc.com/media/newsrelease/?page=6&id=1283

AJ73

pen1 wrote: »

AJ73,

The English FA have no control over the rights to away World Cup qualifiers- these are owned/controlled by the opponent's Football Association/ whoever they appoint to sell the rights.

Setanta have acquired the rights to all 2010 England away World Cup qualifiers, from the respective rights holders.

The home World Cup Qualifiers are controlled by the English FA in a separate deal with ITV and Setanta, and will be broadcast live on ITV (as will the home qualifiers for Euro 2012).

More information on the English FA rights here:
http://www.thefa.com/TheFA/NewsFromTheFA/Postings/2007/03/TVrightsstatement.htm
http://www.itvplc.com/media/newsrelease/?page=6&id=1283

Oh I see, thank you. Seems very strange that the FA have no say on the national teams away games being shown on TV in the England though.