Cahoot log in problem....

benaut

Thank goodness for this site. Nowhere else have I found confirmation that Cahoot has been unavailable for at least the last 24 hours. I intend to move my account now. I've done it before. It really is hasstle free. Cahoot knows the penalty of providing poor service but relies on customer inertia, or laziness ... so move your account. Use the Banking/Saving section here to choose the best bank for you.

LesU

This is getting ridiculous. I spread all of my money over 3 accounts and at the moment I'm in Icesave, Kaupthing Edge and Cahoot.
So I have no access to any of my money!
When this all clears, fingers crossed, I am not only going to have to find several new savings accounts, I now need to find another current account to run in parallel with Cahoot.
I'm analysing every aspect of my cash storing and access to eliminate the bottlenecks and logjams. It's a bit like aircraft systems being duplicated and triplicated.

fishingdobbie

I have been with cahoot for years and have never had any problems,this is the first time. I shall be sticking with them just for their past record.
I opened a bradford and bingley account last week, and I have just logged into them for the first time today with no problem,so it seems to be a problem with cahoot only not the whole company.

HC_2

I haven't been getting the 'essential maintenance' message when I try to log in. I've been getting this:

"experiencing difficulties applying

If you are experiencing difficulties whilst applying for a cahoot account please contact our applications support line on 0870 240 0289.
If you need urgent access to your cahoot accounts, please call our contact centre for immediate assistance. The number can be found on the back of any cahoot credit or debit card, and in your Terms and Conditions booklet.
Transaction code :
Error Code: 0"

I wish they'd hurry up and sort it out.

LesU

I'm going to be fascinated to find out what has caused this. One thing it does do is expose Cahoot's inability to cope with a major problem. All large financial institutions have a DR(Disaster Recovery) plan with parallel systems waiting somewhere else in the world to take over in case of fire, explosion etc.
I would not have expected their main systems to be off for so long. It isn't the web part of the system, it must be their 'back office' systems that are down, because the telephone part of Cahoot is also non-functioning.
The last time this happened was back in 2004 when a major security breach shut the system down for a day. That time though they thought to tell everyone upfront about what was going on.

Batfink

I'm getting the same message as you today HC. If the message was just honest I'd be less likely to move everything away the second I could finally get access - but a whole day of pretending they were upgrading for our benefit, then today the amusing thought that we're trying to apply for something new.....

I know everyone says not to worry, but I spent last night unable to sleep worrying that they will bounce my payments. Stupid, I know, but all my accounts are with Cahoot - so it fills me with dread.

x

martyn4764

It's back.

benaut

They've changed the front end but there is still no access. This is unacceptable service. There are ways to upgrade and continue providing services but they would cost. Cahoot has choosen an upgrade path that costs them less. Show your disapproval and move your account.

martyn4764

benaut wrote: »

They've changed the front end but there is still no access.

Try again; its working.

benaut wrote: »

Cahoot has choosen an upgrade path that costs them less.

I read on another thread that most of the Abbey systems were pretty old in industry terms, and Santander are gradually updating them.

benaut wrote: »

Show your disapproval and move your account.

If you can tell me which internet bank guarantees never having any downtime, I'll certainly move my account to them.

Batfink

It's still not working for me, I've tried multiple times.