Gamecube Console Bundle £34.99 at WOOLWORTHS !!!

Addy

Addy please let us know what HO legal come up with please. I am just having a bit of email tennis with Virgin at the mo  >:( ;D

That's the game I was playing with them yesterday. Got fed up and took my ball away If/when I hear from them I'll post here.

royalsteve

I am no legal eagle but as far as i know...am i talking from delaing with 3rd party contracts at work

if a trader online or not has taken money from your account...that is a formation of a contract..so you may have a case to get the item from them or elsewhere and they pay....problem is i idont think there is a legal precedent on this which is why the law is a little wooly

dbilsborough

I had a similar problem with Britannia music a couple of years back. THey took my money for a few DVD boxsets that they had in an offer, then decided that they had got the offer wrong. I would have let it go, except they lied and said they had been delivered and I had sent them back!

My wife is a solicitor, so we issued a small court claim for loss of bargain. The company backed down the day before the case went to court, so I got The Godfather DVD box set and £130 for nothing.

I think if companies make a mistake, then own up and say sorry it is fine, but when they lie or don't contact you they deserve everything they get.

ziceman

if a trader online or not has taken money from your account...

checked my bank account online and they have taken the money and not returned it yet. ???

mne2

checked my bank account online and they have taken the money and not returned it yet. ???

Same here - just checked my card and they have indeed taken the money.

has anyone gotten any joy out of them at all yet ??

willis123_2

they took my money also...as the button was clicked more or less.

I have had NO emails from virgin except the initial order confirm one.

Have they missed me out ????

royalsteve

If they have taken the money I think they have 30 days to deliver the goods under the Distance Trading Regulation.

Logically you could say they are guilty of theft.

I agree that if they say sorry or say there was a problem, then thats ok, but if they ignore you or lie they deserve being taken to the cleaners!

Customer is King, ignore the customer at your peril....otherwise you will soon have NO customers.

Jiffycom

Hmm, I ordered one from Tesco and one from Virgin. I didn't really expect to get them but I did expect it to be handled better than it has been.

I too have had money taken from my account by Virgin. Surely they're in breach of the DSR by taking money when they can't supply the product?

seaniboy

Virgin.....

Dear

Thank you for your e-mail.

I am very sorry for the disappointment and frustration that you both felt.

Please note that as stated in our Terms and Conditions, all our orders are
subject to availability. Although we do not wish to disappoint any of our
customers, if an item is made unavailable by our suppliers, we have no
choice but to cancel any orders for it.

The back order email your friend received is an automatic email that gets
sent out to our customers as soon as an item is ordered. This automated
systems doesn't take into account that this was a preorder and as such
generated a 'return to stock' date of 28/11/04.

After this automated email was sent out, we were made aware that we would
not be receiving the bundles as featured on our website. As soon as this
was confirmed we began emailing our customers detailing the unfortunate
need to cancel and refund all orders placed for this bundle.

Once again, I apologise for the disappointment and frustration that you
felt as well as for the confusion our automated emails may have caused
either of you.

You have been refunded £32.99, 22/11/04.

Please feel free to contact us again, if you have any further questions..

Kind regards,
Heather
Customer Services
Virgin Megastores

Customer Information: Due to the high volume of e-mail enquiries that we
receive between October and January, our response promise is that we will
reply to your e-mail within 2-4 working days. If your enquiry is urgent,
please phone us on 020 7299 0444



                                                                                                         
                     Seaniboy@aol.co                                                                    
                     m                        To:       customerservices@virginmega.co.uk                
                                              cc:                                                        
                     20/11/2004 01:59         Subject:  Re: Virgin Megastores Order Cancellation          
                                                                                                         
                                                                                                         




Order ID       :
Order Date     : 19/11/2004 18:55:14
Product        : Pokemon Colosseum Black Bundle
Price          : £32.99


With reference to the above order, this item has been paid for and
confirmation email recieved, see below  Virgin T&C on this order....

****FORMATION OF THE CONTRACT

No contract will subsist between you and Virgin Retail Limited for the sale
by it to you of any product unless and until you have received confirmation
of your order in the form of a receipt confirming details of your order..
Once the receipt has been received, there will be a legally binding
contract between us.

This site is available only for your personal, non-commercial use.

The products referred to on this site are available in the UK only and
Virgin Retail Limited will not process orders for delivery to non-UK
addresses.*****

Please also explain the following to myself which a friend recieved....


Dear Customer


Order ID  : xxxxx
Order Date     : 19/11/2004
Product   : Pokemon Colosseum Black Bundle
Price     : £32.99


Thank you for placing your order on our website. We are writing to
apologise that the items(s) you requested are currently unavailable,
however our suppliers have estimated that further copies are due on
28/11/2004, although this is liable to change. Should your item(s) fail to
arrive within 3 days of the due date, please contact Customer Services on
the number listed below.

If you wish to cancel your order for any reason, please contact Customer
Services. Once again I would like to take this opportunity of apologising
for the inconvenience caused.

Our team is here to help you with order queries or general Virgin
Megastores questions that may arise. Please do not hesitate to contact
Virgin Megastores Customer Services:-


Tel  : 020 7299 0444

Email     : customerservices@virginmega.co.uk

Address   : Customer Services
     Virgin Megastores
     PO Box 2889
     London
     W1A 5RL


Kind Regards


CUSTOMER SERVICES


I look forward to your reply

with thanks

I replied....


Order ID       :
Order Date     : 19/11/2004 18:55:14
Product        : Pokemon Colosseum Black Bundle
Price          : £32.99



With regards to your further email, as per Sale of goods act I expect these goods within 14 days of the above order date, failure to comply with this order shall result in trading standards investigation as i have already been in touch (forwarded all the relevant information) with them and have been informed to advise you of the above. Monies taken in exchange for goods are a legal contract, no refund has been made to myself and i stated prevoiusly I did not want a refund but the items I paid for.
I look forward to your reply.

Yours,


and no i have not had a refund as it states on 22/11/04 ;D ;D ;D

ian_linington

seaniboy,

Had a simliar email chain with Virgin.. In my last one I offered to accept a simular bundle made up from the other two gamecube bundles that they have available online :-)

See if I have any response when I get home.

Cheers

Ian L.