Consumer Rights: MoneySavingExpert.com discussion

hatton920

Hi all, got a very quick question which I could not find an answer to.

By law are we allowed to examine products before we purchase? I have had 2 games consoles which have got extremely noisy fans in them(could be bad bearings) and would like to get another replacement. Could I check the replacement in store to save driving 20 miles round trip to find the same problem?

Thanks

Steve

Art_2

hatton920 wrote: »

Hi all, got a very quick question which I could not find an answer to.

By law are we allowed to examine products before we purchase? I have had 2 games consoles which have got extremely noisy fans in them(could be bad bearings) and would like to get another replacement. Could I check the replacement in store to save driving 20 miles round trip to find the same problem?

Thanks

Steve

It seems logical that the retailer would be pleased to allow you to do so to prevent a further re-occurrence of the problem. Phone the retailer and put it to him. If he refuses I think I would ask for a refund and go elsewhere.

Regards,
Art.

hatton920

Thanks for your advice, I take it Iam not covered by law with this? The retailer will refuse I believe as the boxes have a seal on them.

Also the retailer wont give me a full refund as I "traded in" an old console and they have told me I would get the cash I paid back and a credit note for the trade in. Does this sound right?

Thanks again

Art_2

hatton920 wrote: »

Thanks for your advice, I take it Iam not covered by law with this? The retailer will refuse I believe as the boxes have a seal on them.

Also the retailer wont give me a full refund as I "traded in" an old console and they have told me I would get the cash I paid back and a credit note for the trade in. Does this sound right?

Thanks again

Firstly, yes the part refund part credit note is correct. This makes things difficult to try and go somewhere else.

I can understand what he is saying about sealed units. I think you have to ask yourself if you would be happy to purchase an opened unit.

One way round this is to get a new unit and then open it in the shop and test it. It seems the retailer is happy to accept there has been a fault on the other units and this way it saves you both a lot of trouble. Ring him and discuss it with him.

Regards,
Art.

hatton920

Thanks for your time, I will ring them and see what they say.

Matty007

Just a quick conclusion to my faulty PC that was bought from Our Friends' at PC World.

After the normal wriggling from their 'Customer Crae Team;-)' in which through e-mails they confirmed that they have a flawed understanding of my Consumer Rights.

I sent my letter to Mr Keith Jones ( MD PC World ).

It was a considered letter ( not a rant ) that aslo spelt out that I had a thorough understanding of the Sales of Goods Act and that if this issue was not resolved within 7 days I would take them to Small Claims Court and claim associated costs etc.

Well I soon was engaged by Keith Jones's PA 'Brenda' saying that I should take my PC to my local store and talk to Matt the 'Head Tecnician' who would repair free of charge !!

I picked up my fully repaired PC on Friday ( it would of been a significant repair bill ), I even received a follow up call from Brenda to make sure that everything was done to my liking !!!

Just shows you Art.......

Matty

Art_2

Matty007 wrote: »

Just a quick conclusion to my faulty PC that was bought from Our Friends' at PC World.

After the normal wriggling from their 'Customer Crae Team;-)' in which through e-mails they confirmed that they have a flawed understanding of my Consumer Rights.

I sent my letter to Mr Keith Jones ( MD PC World ).

It was a considered letter ( not a rant ) that aslo spelt out that I had a thorough understanding of the Sales of Goods Act and that if this issue was not resolved within 7 days I would take them to Small Claims Court and claim associated costs etc.

Well I soon was engaged by Keith Jones's PA 'Brenda' saying that I should take my PC to my local store and talk to Matt the 'Head Tecnician' who would repair free of charge !!

I picked up my fully repaired PC on Friday ( it would of been a significant repair bill ), I even received a follow up call from Brenda to make sure that everything was done to my liking !!!

Just shows you Art.......

Matty

Good news Matty. It shows that it pays to stick to your guns and not be fobbed off by someone at the local store.
Thanks for keeping us posted.

Regards,
Art.

HazukiSan

Hi,

Last Tuesday I ordered a refurb laptop off the curry's site costing £299. I got an email confirming they were processing the order, followed by an email confirming that the order was placed and I then received a letter containing my sales receipt and money was removed from my account. I'd paid extra to have a set day for delivery (so I could stay in for it) and the delivery day was to be tomorrow. Half an hour ago I received a call from Curry's saying that they were sorry but the item was not in stock, could not be delivered and the money would be refunded to my account. I asked how the money could be taken, a receipt produced and for it to be the day before delivery without this being noticed and they said it was an "error".

Now, my problem is my money has been sitting with them for a week and I feel a bit screwed over here. They refund process usually takes another week so I am without my cash for a fortnight with nothing but a weak apology over the phone. I'm not sure if any contract has been entered into or if I have any grounds for complaint whatsoever.

Thanks

Art_2

HazukiSan wrote: »

Hi,

Last Tuesday I ordered a refurb laptop off the curry's site costing £299. I got an email confirming they were processing the order, followed by an email confirming that the order was placed and I then received a letter containing my sales receipt and money was removed from my account. I'd paid extra to have a set day for delivery (so I could stay in for it) and the delivery day was to be tomorrow. Half an hour ago I received a call from Curry's saying that they were sorry but the item was not in stock, could not be delivered and the money would be refunded to my account. I asked how the money could be taken, a receipt produced and for it to be the day before delivery without this being noticed and they said it was an "error".

Now, my problem is my money has been sitting with them for a week and I feel a bit screwed over here. They refund process usually takes another week so I am without my cash for a fortnight with nothing but a weak apology over the phone. I'm not sure if any contract has been entered into or if I have any grounds for complaint whatsoever.

Thanks

You and Currys entered into a contract the moment they took money from your account.

Write to their head office and tell them that they are liable for providing the laptop or a replacement.

Also point out that you are currently out of pocket due to them having your money and demand compensation.

Regards,
Art.

HazukiSan

I thought so, but their T&C's disagree: They claim that a contract begins upon sending of a third "order confirmation email" and that "IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send you the product(s) (even if you have received your order confirmation email). We will contact you where we become aware of an error and ask whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order, you will receive a full refund of any charges paid in advance."