Consumer Rights: MoneySavingExpert.com discussion

miss_e_tunbridge

hey sorry for my grammatical and spelling errors, it never been good.
i am just trying to find some help , from anyone that can offer it or been through the same .been hard at this for over 3 months , but thank you for advice that will be my next step. thank you xx

ginjim

i liked the little worm bit
that would be something i would complain about

Matty007

My Cannon Range Cooker. (Indesit)

The ongoing saga continues !!

The Indesit engineer arrived Tuesday and replaced all the items that have melted except a couple of switches that he will send on.

He was hearing impaired and therefore extremely difficult to communicate with.

However my concern here is that surely these will melt too.

The cooker gets extremley hot on the outside casing and this undoubtedly caused the malfunction in the first instance.

I will today contact the retailer today to explain my concern.

I just would like re-assurring that there is not any other things you would recommend to safe guard any future claim, as I guess the next stop is the Small Claims Court.

Today my Indesit Washing Machine is not working.........maybe later Art...maybe later !!!

Kind Regards
Matty007

alwayslearning_2

Hi,

I'm looking for some advice please, sorry if it's a little long winded......................

I purchased a dvd player from Techfever at the end of March 2005, from day one the internal fan was noisy, but we just thought that it was part of the design.

Anyway, it began to really annoy me, so I finally emailed them on 13th Feb to arrange it's return. Several emails later (they have no phone number ) I got the info I needed and sent it back at my own expense on 22nd Feb, they received it the next day.

I was told that a replacement would be with me at the beginning of this week (5th March), after a few more emails chasing them, (their customer services has been rubbish) they now inform me that the item is out of stock and they are expecting a delivery in 30-40 days and will send my replacement as soon as possible :mad:

I'd like to know if this period of time is acceptable and could I instead ask for a refund. I'm also slightly worried that by that time, my player will be out of its 1yr warranty.

Thanks for taking the time to read :beer:

Art_2

Matty007 wrote: »

My Cannon Range Cooker. (Indesit)

The ongoing saga continues !!

The Indesit engineer arrived Tuesday and replaced all the items that have melted except a couple of switches that he will send on.

He was hearing impaired and therefore extremely difficult to communicate with.

However my concern here is that surely these will melt too.

The cooker gets extremley hot on the outside casing and this undoubtedly caused the malfunction in the first instance.

I will today contact the retailer today to explain my concern.

I just would like re-assurring that there is not any other things you would recommend to safe guard any future claim, as I guess the next stop is the Small Claims Court.

Today my Indesit Washing Machine is not working.........maybe later Art...maybe later !!!

Kind Regards
Matty007

Hi Matty,

Good to hear about your progress. You are right to be worried about the possibility of the problem re-occurring.

Put your worries to the retailer and see what he says. It would also be worth asking if the heat you speak of is normal. If you are reassured by the retailer write to him and point out that if the problem returns you will reject the goods without any further delay and expect a full refund or replacement. Send a copy to the manufacturer also and ask for them to comment on the heat problem.

Regards,
Art.

gtbarnes67

Hi Please could anyone give me some advice.

I bought a jvc lcd tv for £450 in november 2005 from comet.
It has just started with an intermittent fault.
I went to comet and they said I would have to pay for it to be fixed as I had not taken out extended warranty.
I seem to recall Martin, on radio 2, saying something about expecting a purchased good to last a reasonable amount of time, and the one year guarrentee is irrelevant.
Is this correct and what course of action should I take.
Thanks
gtbarnes

Art_2

gtbarnes67 wrote: »

Hi Please could anyone give me some advice.

I bought a jvc lcd tv for £450 in november 2005 from comet.
It has just started with an intermittent fault.
I went to comet and they said I would have to pay for it to be fixed as I had not taken out extended warranty.
I seem to recall Martin, on radio 2, saying something about expecting a purchased good to last a reasonable amount of time, and the one year guarrentee is irrelevant.
Is this correct and what course of action should I take.
Thanks
gtbarnes

You are within your rights to ask Comet to repair the TV free of charge. The law states that an article should last a reasonable length of time. 'Reasonable' is not defined but in the case of a £450 TV your time scale is not 'unreasonable'.

Go back to Comet and if you have to write to them confirming your conversation. Tell them they are responsible under the Sale of Goods Act to repair the TV and if they refuse you will go to the Small Claims Court.

From past experience I think you will end up taking them to the Small Claims Court. They have been known to settle in the past before the court hearing, once they know you are serious.

Just a point on the definition of 'reasonable'. As I stated it is not defined in law but will vary dependent on a number of factors such as the price of the article, the use it has had etc. A pair of shoes may only have a few weeks before the period expires but a TV would have a longer time. Courts can take 'reasonable time' to mean up to 6 years in some cases. (5 years in Scotland).

Regards,
Art.

Art_2

alwayslearning wrote: »

Hi,

I'm looking for some advice please, sorry if it's a little long winded......................

I purchased a dvd player from Techfever at the end of March 2005, from day one the internal fan was noisy, but we just thought that it was part of the design.

Anyway, it began to really annoy me, so I finally emailed them on 13th Feb to arrange it's return. Several emails later (they have no phone number ) I got the info I needed and sent it back at my own expense on 22nd Feb, they received it the next day.

I was told that a replacement would be with me at the beginning of this week (5th March), after a few more emails chasing them, (their customer services has been rubbish) they now inform me that the item is out of stock and they are expecting a delivery in 30-40 days and will send my replacement as soon as possible :mad:

I'd like to know if this period of time is acceptable and could I instead ask for a refund. I'm also slightly worried that by that time, my player will be out of its 1yr warranty.

Thanks for taking the time to read :beer:

Sorry, I replied to you yesterday but it seems to have got lost in cyberspace so let's have another go.

Firstly, you should not have waited to complain about the problem. You should have put the retailer on notice immediately the problem happened.

By returning the item to the retailer you have put yourself at his mercy and if he is saying 30-40 days for a replacement then you really can't do much about it. It would have been better to have got an agreement with the retailer before sending the goods.

All you can do is keep chasing on a regular basis until the replacement arrives. Are you confident with the company you are dealing with?

Regards,
Art.

alwayslearning_2

Art wrote: »

Sorry, I replied to you yesterday but it seems to have got lost in cyberspace so let's have another go.

Firstly, you should not have waited to complain about the problem. You should have put the retailer on notice immediately the problem happened.

By returning the item to the retailer you have put yourself at his mercy and if he is saying 30-40 days for a replacement then you really can't do much about it. It would have been better to have got an agreement with the retailer before sending the goods.

All you can do is keep chasing on a regular basis until the replacement arrives. Are you confident with the company you are dealing with?

Regards,
Art.

Thanks for the reply Art. Yes I know I should have sent the item back straight away, but I'm afraid procrastination is my middle name (

The company is Internet based, so I had no other option than to return the player. It's a well established company, so I should be OK.

I'll just have to play the waiting game now then.

Thanks again
Tracey

sopplayer

I wonder if anyone can offer me some advice.....

I have just purchased some cheese at my local petrol station (its a co-op shop) the cheese I bought was discounted and only has a few days to go before it is out of date....... the cheese in question is Cathedral city and in big letters on the packet front says 'buy one get one free' so I picked up 2 packets, but they refused to let me have it at buy one get one free because it was discounted......were they right?

thanks in advance