Consumer Rights: MoneySavingExpert.com discussion

shadowspawn

And another "where do I stand" post.

We bought a small TV for the bedroom in Jan 06 - it gets occasional use and now that the 1 year guarantee has run out is starting to fail/.

After a period of time the Picture fails but the sound remains. Nothing resolves it apart from turning off and waiting.

I phone Comet quoting the Sale of Good act and the need for the retailer to sale goods that are "of satisfactory quality".

I was advised that this was correct but they have the right to charge for a call out, engineer's time and the cost of any parts. = totalling £75 labour +parts
(about 30% of the orignal cost of the TV so far)

Is this correct or are they trying to pull a fast one?

Regards

Art_2

shadowspawn wrote: »

And another "where do I stand" post.

We bought a small TV for the bedroom in Jan 06 - it gets occasional use and now that the 1 year guarantee has run out is starting to fail/.

After a period of time the Picture fails but the sound remains. Nothing resolves it apart from turning off and waiting.

I phone Comet quoting the Sale of Good act and the need for the retailer to sale goods that are "of satisfactory quality".

I was advised that this was correct but they have the right to charge for a call out, engineer's time and the cost of any parts. = totalling £75 labour +parts
(about 30% of the orignal cost of the TV so far)

Is this correct or are they trying to pull a fast one?

Regards

Firstly, an article should last for a reasonable length of time under the Sale of Good act. Reasonable isn't defined as it will vary with the type of item and the use it has been put to. In the case of a TV it is reasonable to expect 3 or 4 years use and therefore the retailer is liable.

The retailer has the right to repair or replace the item of this age.

The retailer cannot charge you for this work to be done. If they won't budge on this one then take the TV back into the Store where you bought it and ask them to sort it.

If you get no joy with Comet then tell them you will take them to the Small Claims Court.

Regards,
Art.

DWuk

Looking for some advice on where I stand

I purchased a recordable freeview set-top box from argos in May 06. Over a period of three weeks it locked up about 6-7 times meaning it needing unpluging etc.

I took it in on 23rd feb and they said they would send it to be repaired. The woman rang the repair company/people while I was there to see what was needed (just the box and power lead) and said it would be 3 weeks, then 2 weeks or could be 1 week? I was happy to let them try to repair it as I was happy with the box when it worked.
Just over two weeks later I got a phone call asking if the remote could be brought in (even though origianlly they said they didnt need it). So I took it in.
Its now been 4 weeks (I havent actually phoned or gone in to the store to ask about it as I doubted if anyone at the store would have any info about it). Its now starting to p**s me off.
So:
How long is too long for repairs?
Can I get my money back?

Art_2

DWuk wrote: »

Looking for some advice on where I stand

I purchased a recordable freeview set-top box from argos in May 06. Over a period of three weeks it locked up about 6-7 times meaning it needing unpluging etc.

I took it in on 23rd feb and they said they would send it to be repaired. The woman rang the repair company/people while I was there to see what was needed (just the box and power lead) and said it would be 3 weeks, then 2 weeks or could be 1 week? I was happy to let them try to repair it as I was happy with the box when it worked.
Just over two weeks later I got a phone call asking if the remote could be brought in (even though origianlly they said they didnt need it). So I took it in.
Its now been 4 weeks (I havent actually phoned or gone in to the store to ask about it as I doubted if anyone at the store would have any info about it). Its now starting to p**s me off.
So:
How long is too long for repairs?
Can I get my money back?

Sounds like there is an inherrent fault with this product. I would tell Argos, in writing, that they have had it long enough and you will give them another 14 days. If the item isn't returned in working order in that time you will expect an immediate replacement. If they fail to comply tell them you will take them to the Small Claims Court.

Regards,
Art

suctionpad

I was hoping someone could advise on my rights. I bought an Iiyama CRT monitor just over 3 years ago from Simply Computers, which came with a 3-year (manufacturers) guarantee. In January this year, about two weeks short of the 3 year period, the monitor broke. I contacted the manufacturer who arranged a swap-out for a reconditioned monitor. However this replacement has now broken after only 2 months, now outside the original manufacturers' guarantee period.

Am I covered by consumer rights legislation, as the replacement has failed within its first 6 months, or do I have to shell out for a new monitor? I recall at the time of the replacement I mentioned this very scenario to the Iiyama customer services person, who said that once the 3-year period expired I would have no redress. I'm located in Scotland, in case that makes a difference to the legislation.

Hope someone can shed some light on this situation.
Sucker

Art_2

suctionpad wrote: »

I was hoping someone could advise on my rights. I bought an Iiyama CRT monitor just over 3 years ago from Simply Computers, which came with a 3-year (manufacturers) guarantee. In January this year, about two weeks short of the 3 year period, the monitor broke. I contacted the manufacturer who arranged a swap-out for a reconditioned monitor. However this replacement has now broken after only 2 months, now outside the original manufacturers' guarantee period.

Am I covered by consumer rights legislation, as the replacement has failed within its first 6 months, or do I have to shell out for a new monitor? I recall at the time of the replacement I mentioned this very scenario to the Iiyama customer services person, who said that once the 3-year period expired I would have no redress. I'm located in Scotland, in case that makes a difference to the legislation.

Hope someone can shed some light on this situation.
Sucker

I'm afraid you don't have a case here. The replacement monitor was covered only for the balance of the guarantee's 3 year period, and I think any court would say that 3 years is an acceptable period to get out of a monitor.

On the good side, however,, prices have fallen in the time and you can now get a good quality flat screen for a little over £100 if you look around. CRT monitors are even cheaper.

Regards,
Art.

suctionpad

Thanks Art, was afraid that might be the case.

DWuk

Follow up to post 4 and 5 above

Tried ringing argos on monday but no answer (whats the point of having a phone number for the store and not answering? and customer services were crap) so went in on tuesday. The woman in their said she didnt know what was going on with the box and the person who was dealling with it would call me Wednesday so I could find out what was happening.

Long story short she did ring and said the repairers were waiting for parts but due to the length of time argos would replace it as a "good will gesture" and see would ring when the store had it back so I could take the other bits in to the store etc.

My question now is do I have to take a replacement or can I get a refund????

Art_2

DWuk wrote: »

Follow up to post 4 and 5 above

Tried ringing argos on monday but no answer (whats the point of having a phone number for the store and not answering? and customer services were crap) so went in on tuesday. The woman in their said she didnt know what was going on with the box and the person who was dealling with it would call me Wednesday so I could find out what was happening.

Long story short she did ring and said the repairers were waiting for parts but due to the length of time argos would replace it as a "good will gesture" and see would ring when the store had it back so I could take the other bits in to the store etc.

My question now is do I have to take a replacement or can I get a refund????

You could ask Argos if they would consider a refund but I think they have fulfilled their obligation on this occasion.

Regards,
Art.

alwayslearning_2

alwayslearning wrote: »

Hi,

I'm looking for some advice please, sorry if it's a little long winded......................

I purchased a dvd player from Techfever at the end of March 2005, from day one the internal fan was noisy, but we just thought that it was part of the design.

Anyway, it began to really annoy me, so I finally emailed them on 13th Feb to arrange it's return. Several emails later (they have no phone number ) I got the info I needed and sent it back at my own expense on 22nd Feb, they received it the next day.

I was told that a replacement would be with me at the beginning of this week (5th March), after a few more emails chasing them, (their customer services has been rubbish) they now inform me that the item is out of stock and they are expecting a delivery in 30-40 days and will send my replacement as soon as possible :mad:

I'd like to know if this period of time is acceptable and could I instead ask for a refund. I'm also slightly worried that by that time, my player will be out of its 1yr warranty.

Thanks for taking the time to read :beer:

Just to let everyone know that I enquired about my replacement dvd player yesterday and received a reply (quickly) offering me a refund, as no stock was due in soon. I accepted and a refund was put on my credit card shortly after.

So I am happy and would use this company again. :T