Consumer Rights: MoneySavingExpert.com discussion

Art_2

m_i wrote:

Hi

I bought a Bose sound dock from USA in Sept. 2006. It has broken - there is no sound.

I phoned Bose yesterday and they are refusing to fix it because i did not declare it at customs. I did not know that i had to declare it and i thought i was allowed to bring in products up to a certain limit into the country.

Any advice would be welcome.

Thanks,

m_i

The limit of goods you can bring into the country without paying tax was £145 at the time you came home. This limit is being raised next month. You didn't say how much you paid.

Does your item have an international warranty? If so tell them you expect it to be honoured. If they refuse write to their head office.

If they ask again if you delared the goods at Customs simply say 'Yes' but the officer waved you through and didn't charge any duty.

Keep us posted on progress.

Regards,
Art.

Art_2

spiritual wrote:

hi
i bought tv from currys in november . it is having intermittent problems , they said i have to have it taken away for diagnosis and then it will be repaired.
i am right to reject potential repair and request new item.
ANY HELP?

Curry's again!! Now you know why I won't shop there.

The responsibility for the faulty product is Curry's and not the manufacturer. Tell them that under the Sale of Goods act you are rejecting the TV as it has an inherrent fault and you want your money back or a replacement. If you don't get it take them to the Small Claims Court.

You might want to put your problem in writing to their MD. He is:

John Clare,
DSG plc.
Hemel Hempstead,
HP3 9QN

Alternatively you could go along with Curry's and let them send the TV away for repair. Make sure you get a loan TV in the meantime if you choose this option.

Regards,
Art.

tunneller_2

Art wrote:

Yes, it is the retailer who is responsible and not the manufacturer. Who provided the warranty?

Regards,
Art.

The receipt counts as the warranty - & in the back of the booklet it states that "The appliance is under guarantee for a period of 3 years from the delivery date.

Further down it also states "aforesaid conditions do not affect guarantee agreements made directly with the vendor ... defective appliance,,, must be brought to the Service Centre for replacement/repairs ...



Thank you for your response Art. I shall be off to see LIDL again. Is there anything useful that I can print off & take from Trading standards website or elsewhere?

Art_2

tunneller wrote:

The receipt counts as the warranty - & in the back of the booklet it states that "The appliance is under guarantee for a period of 3 years from the delivery date.

Further down it also states "aforesaid conditions do not affect guarantee agreements made directly with the vendor ... defective appliance,,, must be brought to the Service Centre for replacement/repairs ...



Thank you for your response Art. I shall be off to see LIDL again. Is there anything useful that I can print off & take from Trading standards website or elsewhere?

Before going to the retailer have a word with your local Trading Standards dept. They may be able to help you and may have prior knowledge of this retailer.

It seems pointless taking copies of the Sale of Goods Act with you. They should already know this and seem to ignore it. Simply tell them you want a replacement under the act.

Regards,
Art.

deanos

I doubt you would get a replacement from Lidl they only stock things for one week until it sells out.

miss_e_tunbridge

MSE_Andrea wrote:

Please click reply to discuss the Consumer Rights Article

CAN ANY I OFFER ANY FURTHER HELP HERE MY SITUSTION HAVE A MY TRAVEL HOLIDAY COMPLAINT STAYED IN EGYPY SO ILL THOUGHT I WAS GONNA DIE & NO ONE CARE I WANT MY MONEY BACK.
Where shall I start ??!!??
first impressions of the hotel & resort is oh my god it really looks impressive.
Hotel is beautiful & the staff all very nice and more than helpful.
The food hall – well first of all you think this is nice, after the first meal you r sick of it it really poor quality. But if you not care then it b ok. I really would not recommend going her if you have children, elderly or in any poor health. Here is why.
I ate lunch chicken , salad, rice. It was not hot but little worm.
Dinner of chicken & a jacket potato this was the only think I could find that looked nice but was horrible.
Then at 4am in the morning I became so ill, woken by stabbing belly cramps & temperature. This followed onto diarrhoea & severe abdominal pains & a lump on my left hand side next to my hip bone. This moved onto vomiting & not being able to even move out of the bed or lift my head, felt like flue every muscle in body was hurting. Could not hold down a single sip of water. I felt like I was going to die I was so frightened I even had to sleep on a plastic bag to save embarrassment. As had no bowl control at all. As I suffer from panic attacks I did not want doctor call out as I knew I would have to go to hospital and be put on a drip.
visited doctor that is a waist of time he is on site He not talk English & makes you sign to say you will pay £45 each person for few tablets & rehydrating fluid. B4 he even seen to you. He not tell you what is wrong & the bill is charged to your room. He not ask any questions offer any help not look at you medical insurance, just charges bill to your room.
I spent 6 days in bed, ill throughout the whole holiday. Only there for 1 week. Joined by my boyfriend who was experiencing the same symptoms as myself.
We arranged a meeting with the hotel manager & explained how ill we became & he refunded the medical costs.
I called the my travel resort representative & explained how seriously ill we had became & asked to meet with him. I had to wait till the day we went home & was just told to fill in a complaint form. No compassion was offered or asked how we were.
I kept a diary of all events & people we spoke to concerning complaint and every event that took place. E mailed who I could as soon as I got home as I feel we contracted salmonella,
This was all back in December & now it march I have only just received a standard letter from my travel stating that due to no stool samples being sent to a pathology laboratory for analysis in Egypt .There nothing they can do. So it more than likely could have been caused by ‘sheer excitement’!!! It near on impossible to find any direct email to complain to so here one. She in the my travel legal dep. So keep it at hand you will need it. I found the whole my travel team so unhelpful and just want to fob you off & ignore you. There no customer service & they just want to you’re your money they make you feel like your nothing. Do not book with them!!! I used to use them a lot but have totally lost faith in the company now it so insulting.

At the end of the holiday I found out that another 4 couples had come down ill & spent holiday stuck in there room . All with symptoms the same as mine & my boyfriend, but they just thought it Egypt that what happens. This is not a matter to be left if you ill complain! Do not leave it.

So if you have already booked with my travel here a little check list
Take plenty of medication, if you are ill document everything, complain to the manager, complain to the my travel holiday rep fill in the complaint form .e mail complaints & comments off when you get home. Don’t just be ignored by the company if you research on the internet you will find that you have so many rights & intituled to claim ur money back by law, as long as you have completed all areas asked e.g. the correct procedures.
I feel that I did, but the only loop whole now is that I didn’t give a stool sample, but was not asked for 1 or advised to have 1. So now I will carry on with claim & take it to trading standards & even small claims court. The hotel dishes up nasty school food that makes u ill. My travel has no customer care a shady company & thinks there customers are stupid stay away from both!!!!!

THE WHOLE CUSTOMER SERVICE OFFERED BY MY TAVEL IS SHOCKING THEY JUST HAVE NO CARE AND DONT WANT TO KNOW AND DONT CARE. CAN THEY DO THIS ??? ANC ANY ONE PLEASE HELP

miss_e_tunbridge

MSE_Andrea wrote:

Please click reply to discuss the Consumer Rights Article

CAN ANY I OFFER ANY FURTHER HELP HERE MY SITUSTION HAVE A MY TRAVEL HOLIDAY COMPLAINT STAYED IN EGYPY SO ILL THOUGHT I WAS GONNA DIE & NO ONE CARE I WANT MY MONEY BACK.
Where shall I start ??!!??
first impressions of the hotel & resort is oh my god it really looks impressive.
Hotel is beautiful & the staff all very nice and more than helpful.
The food hall – well first of all you think this is nice, after the first meal you r sick of it it really poor quality. But if you not care then it b ok. I really would not recommend going her if you have children, elderly or in any poor health. Here is why.
I ate lunch chicken , salad, rice. It was not hot but little worm.
Dinner of chicken & a jacket potato this was the only think I could find that looked nice but was horrible.
Then at 4am in the morning I became so ill, woken by stabbing belly cramps & temperature. This followed onto diarrhoea & severe abdominal pains & a lump on my left hand side next to my hip bone. This moved onto vomiting & not being able to even move out of the bed or lift my head, felt like flue every muscle in body was hurting. Could not hold down a single sip of water. I felt like I was going to die I was so frightened I even had to sleep on a plastic bag to save embarrassment. As had no bowl control at all. As I suffer from panic attacks I did not want doctor call out as I knew I would have to go to hospital and be put on a drip.
visited doctor that is a waist of time he is on site He not talk English & makes you sign to say you will pay £45 each person for few tablets & rehydrating fluid. B4 he even seen to you. He not tell you what is wrong & the bill is charged to your room. He not ask any questions offer any help not look at you medical insurance, just charges bill to your room.
I spent 6 days in bed, ill throughout the whole holiday. Only there for 1 week. Joined by my boyfriend who was experiencing the same symptoms as myself.
We arranged a meeting with the hotel manager & explained how ill we became & he refunded the medical costs.
I called the my travel resort representative & explained how seriously ill we had became & asked to meet with him. I had to wait till the day we went home & was just told to fill in a complaint form. No compassion was offered or asked how we were.
I kept a diary of all events & people we spoke to concerning complaint and every event that took place. E mailed who I could as soon as I got home as I feel we contracted salmonella,
This was all back in December & now it march I have only just received a standard letter from my travel stating that due to no stool samples being sent to a pathology laboratory for analysis in Egypt .There nothing they can do. So it more than likely could have been caused by ‘sheer excitement’!!! It near on impossible to find any direct email to complain to so here one. She in the my travel legal dep. So keep it at hand you will need it. I found the whole my travel team so unhelpful and just want to fob you off & ignore you. There no customer service & they just want to you’re your money they make you feel like your nothing. Do not book with them!!! I used to use them a lot but have totally lost faith in the company now it so insulting.

At the end of the holiday I found out that another 4 couples had come down ill & spent holiday stuck in there room . All with symptoms the same as mine & my boyfriend, but they just thought it Egypt that what happens. This is not a matter to be left if you ill complain! Do not leave it.

So if you have already booked with my travel here a little check list
Take plenty of medication, if you are ill document everything, complain to the manager, complain to the my travel holiday rep fill in the complaint form .e mail complaints & comments off when you get home. Don’t just be ignored by the company if you research on the internet you will find that you have so many rights & intituled to claim ur money back by law, as long as you have completed all areas asked e.g. the correct procedures.
I feel that I did, but the only loop whole now is that I didn’t give a stool sample, but was not asked for 1 or advised to have 1. So now I will carry on with claim & take it to trading standards & even small claims court. The hotel dishes up nasty school food that makes u ill. My travel has no customer care a shady company & thinks there customers are stupid stay away from both!!!!!

THE WHOLE CUSTOMER SERVICE OFFERED BY MY TAVEL IS SHOCKING THEY JUST HAVE NO CARE AND DONT WANT TO KNOW AND DONT CARE. CAN THEY DO THIS ??? ANC ANY ONE PLEASE HELP

Art_2

miss_e_tunbridge wrote:

CAN ANY I OFFER ANY FURTHER HELP HERE MY SITUSTION HAVE A MY TRAVEL HOLIDAY COMPLAINT STAYED IN EGYPY SO ILL THOUGHT I WAS GONNA DIE & NO ONE CARE I WANT MY MONEY BACK.
Where shall I start ??!!??
first impressions of the hotel & resort is oh my god it really looks impressive.
Hotel is beautiful & the staff all very nice and more than helpful.
The food hall – well first of all you think this is nice, after the first meal you r sick of it it really poor quality. But if you not care then it b ok. I really would not recommend going her if you have children, elderly or in any poor health. Here is why.
I ate lunch chicken , salad, rice. It was not hot but little worm.
Dinner of chicken & a jacket potato this was the only think I could find that looked nice but was horrible.
Then at 4am in the morning I became so ill, woken by stabbing belly cramps & temperature. This followed onto diarrhoea & severe abdominal pains & a lump on my left hand side next to my hip bone. This moved onto vomiting & not being able to even move out of the bed or lift my head, felt like flue every muscle in body was hurting. Could not hold down a single sip of water. I felt like I was going to die I was so frightened I even had to sleep on a plastic bag to save embarrassment. As had no bowl control at all. As I suffer from panic attacks I did not want doctor call out as I knew I would have to go to hospital and be put on a drip.
visited doctor that is a waist of time he is on site He not talk English & makes you sign to say you will pay £45 each person for few tablets & rehydrating fluid. B4 he even seen to you. He not tell you what is wrong & the bill is charged to your room. He not ask any questions offer any help not look at you medical insurance, just charges bill to your room.
I spent 6 days in bed, ill throughout the whole holiday. Only there for 1 week. Joined by my boyfriend who was experiencing the same symptoms as myself.
We arranged a meeting with the hotel manager & explained how ill we became & he refunded the medical costs.
I called the my travel resort representative & explained how seriously ill we had became & asked to meet with him. I had to wait till the day we went home & was just told to fill in a complaint form. No compassion was offered or asked how we were.
I kept a diary of all events & people we spoke to concerning complaint and every event that took place. E mailed who I could as soon as I got home as I feel we contracted salmonella,
This was all back in December & now it march I have only just received a standard letter from my travel stating that due to no stool samples being sent to a pathology laboratory for analysis in Egypt .There nothing they can do. So it more than likely could have been caused by ‘sheer excitement’!!! It near on impossible to find any direct email to complain to so here one. She in the my travel legal dep. So keep it at hand you will need it. I found the whole my travel team so unhelpful and just want to fob you off & ignore you. There no customer service & they just want to you’re your money they make you feel like your nothing. Do not book with them!!! I used to use them a lot but have totally lost faith in the company now it so insulting.

At the end of the holiday I found out that another 4 couples had come down ill & spent holiday stuck in there room . All with symptoms the same as mine & my boyfriend, but they just thought it Egypt that what happens. This is not a matter to be left if you ill complain! Do not leave it.

So if you have already booked with my travel here a little check list
Take plenty of medication, if you are ill document everything, complain to the manager, complain to the my travel holiday rep fill in the complaint form .e mail complaints & comments off when you get home. Don’t just be ignored by the company if you research on the internet you will find that you have so many rights & intituled to claim ur money back by law, as long as you have completed all areas asked e.g. the correct procedures.
I feel that I did, but the only loop whole now is that I didn’t give a stool sample, but was not asked for 1 or advised to have 1. So now I will carry on with claim & take it to trading standards & even small claims court. The hotel dishes up nasty school food that makes u ill. My travel has no customer care a shady company & thinks there customers are stupid stay away from both!!!!!

THE WHOLE CUSTOMER SERVICE OFFERED BY MY TAVEL IS SHOCKING THEY JUST HAVE NO CARE AND DONT WANT TO KNOW AND DONT CARE. CAN THEY DO THIS ??? ANC ANY ONE PLEASE HELP

May I suggest you read what you have posted to this group. It is difficult to follow due to grammatical and spelling errors but I think I have got the gist of your problem.

As you've not had any success with My-Travel I would suggest you contact ABTA (Association of British Travel Agents) and ask them if they can help you. Failing this go straight to the Small Claims Court.

Regards,
Art.

BoingBoing_2

Are mobile phones purchased over the phone exempt from the distance selling cooling off period?

My friend purchased a new mobile over the phone from 3 on Sunday for her granddaughter. Phone arrived yesterday but my friend didn't realise that texts and wap access where not included in the monthly plan. Her granddaughter has run up an extra £5 in charges in 1 day!

As she now believes she was mis sold this contract, does she have any rights under distance selling? And if so, what are her options?

Many thanks

Art_2

BoingBoing wrote:

Are mobile phones purchased over the phone exempt from the distance selling cooling off period?

My friend purchased a new mobile over the phone from 3 on Sunday for her granddaughter. Phone arrived yesterday but my friend didn't realise that texts and wap access where not included in the monthly plan. Her granddaughter has run up an extra £5 in charges in 1 day!

As she now believes she was mis sold this contract, does she have any rights under distance selling? And if so, what are her options?

Many thanks

Your friend wasn't mis-sold, she didn't read the details of the contract.

All is not lost. She has 7 days to return the phone for a refund. Tell her to phone 3 and ask for return instructions.

Regards,
Art.