Consumer Rights: MoneySavingExpert.com discussion

dizzydusty

Art wrote: »

Write, recorded delivery, to the retailer and tell him the carpet is not of merchantable quality and under the Sale of Goods Act you are rejecting it. State that if the carpet isn't replaced or your money refunded within 10 days you will go to the Small Claims Court. If you paid by credit card then your card company is also responsible so copy them in on the letter.

In the first 6 months it is not for you to prove a fault but for the retailer to prove there isn't one.

Regards,
Art.

Hi,

Wrote a letter as suggested rejecting the carpet - Sales woman phoned and tried to fob me off as the shop manger was in India for a fortnight and no one but her could over rule her original decison on the problem with the carpet. Told her it was now a point of law and that as I can show further fault with the carpet someone else would need to take action.

She eventually phoned me back after a couple of days saying it had been escalated to the Regional Manager. As I work full time I would have to take a day off for him to come and visit so I arranged a visit for this Saturday (nearly 2 weeks after sending the letter).

It turns out, that its a Carpet Right inspector visiting tomorrow. Has anyone got any advice on what I can expect (I have no idea if he will lift any area of the carpet to see the damage or what it is he will actually do). I fully expect him to bang on about the 2 original areas that they are citing localised damage, however if he lifts the carpet I fully intend to take photos, and will most definately be taking notes. He can't physically test any of the carpet down as its water caused delamination that is the problem - unless I provide him with the only spare bit of carpet I have in the loft.

Should Carpet Right be doing this as I have already rejected the carpet as unsuitable due to an inherent fault, not matching the claims on the advertising or the description and quoted the Sales of Goods act and the sales and supply of Goods to consumers regulations 2002.

Thanks

Dizzy

Art_2

let the inspector view the carpet and as you say, note his comments. If the matter remains unsettled then simply write to them telling them you will be going to the Small Claims Court. Send a copy of your letter addressed to Lord Harris, the chairman, at the head office.

Regards,
Art.

Chimpofdoom

Hi,

New to forums here, so hoping you guys can help me .

I bought a 42" LCD TV from Currys on Boxing day 2009, followed by a blu-ray player in January, as I had been given blu-rays for my birthday.

The first disc I tried (star trek) was damaged and was producing errors on the screen, I naturally assumed it was due to the damaged disc and ignored it.

However recently, I purchased more blu-rays and noticed more errors (motion blur/artefacts) and after some investigating have found out, I'm not the only one suffering from this issue with this particular TV.

So yesterday, I phoned currys helpline who told me that an engineer would have to take it away for "up to 28 days", which I said was unacceptable as it was my only TV, and the "tech guy" said I could ask the shop, which I did.

So I went to the shop, told them about the problems, they fobbed me off with the usual "it's past 28 days, there's nothing we can do, you need to phone the tech guys to do a diagnostic".

So grudingly, I went ahead, phoned the tech guys.. the so called diagnostic is a factory reset. The guy on the phone said, if it didn't work, it would be a faulty set and an engineer would need to be sent out (I haven't called back yet).

Now where do I stand, the TV is barely even 2 months old yet, it's got a fault that appears to of been there since manufacture, and isn't fit for it's purpose (viewing blu-ray movies).

Any help appreciated guys

Art_2

Chimpofdoom wrote: »

Hi,

New to forums here, so hoping you guys can help me .

I bought a 42" LCD TV from Currys on Boxing day 2009, followed by a blu-ray player in January, as I had been given blu-rays for my birthday.

The first disc I tried (star trek) was damaged and was producing errors on the screen, I naturally assumed it was due to the damaged disc and ignored it.

However recently, I purchased more blu-rays and noticed more errors (motion blur/artefacts) and after some investigating have found out, I'm not the only one suffering from this issue with this particular TV.

So yesterday, I phoned currys helpline who told me that an engineer would have to take it away for "up to 28 days", which I said was unacceptable as it was my only TV, and the "tech guy" said I could ask the shop, which I did.

So I went to the shop, told them about the problems, they fobbed me off with the usual "it's past 28 days, there's nothing we can do, you need to phone the tech guys to do a diagnostic".

So grudingly, I went ahead, phoned the tech guys.. the so called diagnostic is a factory reset. The guy on the phone said, if it didn't work, it would be a faulty set and an engineer would need to be sent out (I haven't called back yet).

Now where do I stand, the TV is barely even 2 months old yet, it's got a fault that appears to of been there since manufacture, and isn't fit for it's purpose (viewing blu-ray movies).

Any help appreciated guys

Firstly, are you sure it is the TV and not the player that is faulty? If it is the TV write a recorded delivery letter to Currys with a copy to their head office. Tell them that under the Sale of Good Act you are rejecting the TV as not being of merchantable quality and not fit for purpose. Tell them you want a refund/replacement within 10 days or you will go to the Small Claims Court.

If you paid by credit card copy your card company in on your correspondence as they are equally liable.

Regards,
Art.

Equaliser123

Art wrote: »

Tell them that under the Sale of Good Act you are rejecting the TV as not being of merchantable quality and not fit for purpose. .

No - tell them that is is not of "satisfactory quality".

Chimpofdoom

Art wrote: »

Firstly, are you sure it is the TV and not the player that is faulty? If it is the TV write a recorded delivery letter to Currys with a copy to their head office. Tell them that under the Sale of Good Act you are rejecting the TV as not being of merchantable quality and not fit for purpose. Tell them you want a refund/replacement within 10 days or you will go to the Small Claims Court.

If you paid by credit card copy your card company in on your correspondence as they are equally liable.

Regards,
Art.

Thanks for the fast reply

Yeah 100% sure it's the TV.

I've noticed it happening with Freeview as well, just not as much. It seems to happen when the TV is trying to show something against a difficult back drop, there's also a 54 page thread on another forum of people complaining about motion blur/artefacts with this particular series of TV, so not isolated to the 42".

oph-imm

Doesn't HCC have some ongoing work? Whats happening with that?Anyone worked for TNT?? Everyone wont be paid and there will be a new setup forgetting all those owed money!

Art_2

Maybe you've posted in the wrong thread??

toynlet

toynlet wrote: »

Hello
Spoke to the Habitat shop I bought the sofa from, they asked me to take pictures and email them to their shop email address with a description of the problem.

So at the moment, I shall just wait and see what they say!
Steve

Spoke to Habitat today after a bit of chasing, they said they will replace all the covers! They will take a while as they are being especially made but what a result!

DLE

Hi,
I bought a satnav a week ago from Halfords to use for work as I'm a courier driver. I have used it a couple of times and do not find the satnav to be efficent enough for my job. A few times it has tried to take me the wrong way and down roads that are not for public vehicles - this is not ideal when I have deadlines to meet. I have rang Halfords as I wanted to exchange for another make and they say that Satnav's cannot be returned and there is nothing they can do for me. I am now stuck with a satnav that is not good enough for my job and I just wondered if I was in my right to take it back and exchange it?
(Not sure how to use the forum's so I hope it's in the right place)

Thanks