Consumer Rights: MoneySavingExpert.com discussion

zarne

HI i bought a tv From a know highstreet brand and have been paying insurance on it ever since. the tv has been into repare and they say they cannot fix it and they will replace it. this morning a letter from them arrived to say we could have a tv up to the value of £349 or a choice of tv they have chosen. we originally paid £499 for the tv. we have asked for a full refund but they say there policy is to replace to the spec of what the original tv was even though the cost has gone down. i have all reciepts. is this right do you know?
please advise thanks

custardy

how long have you had it?

Art_2

zarne wrote: »

HI i bought a tv From a know highstreet brand and have been paying insurance on it ever since. the tv has been into repare and they say they cannot fix it and they will replace it. this morning a letter from them arrived to say we could have a tv up to the value of £349 or a choice of tv they have chosen. we originally paid £499 for the tv. we have asked for a full refund but they say there policy is to replace to the spec of what the original tv was even though the cost has gone down. i have all reciepts. is this right do you know?
please advise thanks

This depends what is stated in your warranty. What does it say? Under certain circumstances they may be entitled to deduct an amount for usage. Let us know once you have checked.

Regards,
Art.

zarne

we had it 3 yrs. we were under the impression that they would refund. but having trawled through all the paper work it does say replace. but there is no mention of if the new tv would be cheaper, i think maybe will have to just put up and shut up at the end of the day.

Art_2

zarne wrote: »

we had it 3 yrs. we were under the impression that they would refund. but having trawled through all the paper work it does say replace. but there is no mention of if the new tv would be cheaper, i think maybe will have to just put up and shut up at the end of the day.

As you have had the TV for 3 years I think the retailer has been fair with their offer.

Regards,
Art.

mjs82

Hello, first post, hope this makes sense:
My partner got a free laptop from phones 4 u with orange broadband. When she started using it, she had microsoft office, which she had specifically asked for in the shop, with a product key on a sticker on the laptop. She had this laptop replaced as it kept on shorting out, but the new laptop product key failed to activate any office programs. Since returned to phones 4 u and was first told to phone compaq, who said to phone microsoft, who said to phone compaq, who sent her back to the shop. She went back to the shop yesterday, and saw a staff member who did not understand what the problem was, and was quite rude, followed by another who said that she would not have to pay anything. They then put her on the phone to somebody else who said that she would have to buy a product key from microsoft at her expense, as office was not included in the package in the first place, even though it was with the first laptop, and she had confirmed that it was when first signing up for the contract. Am I missing something here, or are phones 4 u entirely in the wrong?

Wisper2010

Hi all
I ordered a sofa from a high street store, it was delivered 3 days ago. After delivery we noticed there is rip in the fabric. We have contacted the store who are sending an independant company to inspect the damage to see if it can be repaired.
If it can be repaired do I have to accept this? Or can I demand a replacement.
If it is repaired are we entitled to a somemoney back?

Just want to be sure of my rights!
Many thanks

Art_2

Wisper2010 wrote: »

Hi all
I ordered a sofa from a high street store, it was delivered 3 days ago. After delivery we noticed there is rip in the fabric. We have contacted the store who are sending an independant company to inspect the damage to see if it can be repaired.
If it can be repaired do I have to accept this? Or can I demand a replacement.
If it is repaired are we entitled to a somemoney back?

Just want to be sure of my rights!
Many thanks

You can reject the goods as not being of merchantable quality and demand a refund or replacement. Put this in writing and send your letter by recorded delivery. If the shop is part of a chain then send a copy letter to the head office. Also if you paid by credit card send them a copy as they are also responsible for the problem.

Regards,
Art.

Nathanggood

Hi,

I ordered a modular sofa from Dwell in November of last year and when it eventually arrived in January one of the three pieces had a stain on it from its wet packaging. I notified Dwell immediately that there was a problem and initially they said they would supply a replacement in March when stocks were available.
In February they called to say the they were sending out a professional cleaner to fix the problem. He has been and the stain is no better, I have informed Dwell but had no response regarding their next action.
I have had nothing but problems with their service since the initial order and have never had a response from anyone in authority so I am not opomistic about the outcome.
As I reported the fault immediately should I be able to expect a refund, even though I no longer have the packaging? Also am I within my rights to request all three pieces are taken as they were a modular sofa but individually priced?
Any advice would be appreciated.
Thanks

Art_2

Nathanggood wrote: »

Hi,

I ordered a modular sofa from Dwell in November of last year and when it eventually arrived in January one of the three pieces had a stain on it from its wet packaging. I notified Dwell immediately that there was a problem and initially they said they would supply a replacement in March when stocks were available.
In February they called to say the they were sending out a professional cleaner to fix the problem. He has been and the stain is no better, I have informed Dwell but had no response regarding their next action.
I have had nothing but problems with their service since the initial order and have never had a response from anyone in authority so I am not opomistic about the outcome.
As I reported the fault immediately should I be able to expect a refund, even though I no longer have the packaging? Also am I within my rights to request all three pieces are taken as they were a modular sofa but individually priced?
Any advice would be appreciated.
Thanks

Write to them, recorded delivery, pointing out the mark is still there and you are rejecting the goods as 'not of merchantable quality' and you want a replacement or refund. tell them if they do not sort this out to your satisfaction within 7 days you will go to the Small Claims Court without further notice. as you bought all pieces as a single unit you can reject them all.

If you paid by credit card send a copy of your letter to your card company as they are equally liable.

Regards,
Art.