Consumer Rights: MoneySavingExpert.com discussion

Art_2

shaggy wrote: »

an update to this problem: I thought I'd call Dell today before firing off an email and letter. After a lot of department hopping was called back by a manager in the customer services team . I mentioned the Sale of Goods Act and the offer immediately changed from £250 (ish) to repair the laptop, to pay us for £99 (1 year) or £109 (2 year) warranty and we'll fix it under warranty. I said to him keep a note on my file as I need to think about it.

I still expect the repair to be free, but i didnt really have enough knowledge of the Sales of Goods Act to argue with him. The manager was based in India but seemed to know about the Act, enough to render me speechless anywy .

So, what should I do, should I take Dell's offer, or argue to get the laptop repaired for free? As I said I dont really have enough legal knowledge for any further arguments, so any pointers would be gratefully received

If you carry on with your claim you may have to prove the fault is down to Dell and this will involve a technical report which you would have to pay for. You could get the cost back if you win a claim. If you pay for the extended warranty not only will you get the current problem sorted out but also anything else that goes wrong in the next year.

Regards,
Art.

Esqui

Although you shouldn't have to pay for an extended warranty just to get a problem sorted out outside the manufacturer's standard warranty.





Why's everyone looking at me like that?

shaggy

i think I'll take Art's advice and just pay for 2 years extended support.

Thanks for your help all of you who replied to my query. Once again this thread comes to the rescue :money:

abbiedabbie

Any help, just bought a leather sofa, delivered last Friday and it has 5 marks on it when it was delivered, I do think it was from the transport and I wasn't there to accept delivery but my mum was and noted on delivery note it was damaged, where do I stand? They said they will send someone out to look at it next Thursday but I have no time for waiting in etc. It was around £3000 should I get it replaced as goods were faulty?

Art_2

abbiedabbie wrote: »

Any help, just bought a leather sofa, delivered last Friday and it has 5 marks on it when it was delivered, I do think it was from the transport and I wasn't there to accept delivery but my mum was and noted on delivery note it was damaged, where do I stand? They said they will send someone out to look at it next Thursday but I have no time for waiting in etc. It was around £3000 should I get it replaced as goods were faulty?

Write to the company, recorded delivery, telling them the sofa is not of merchantable quality and if it is not replaced within 10 days you will go to the Small Claims Court. If it is part of a chain copy head office in your correspondence.

Regards,
Art.

Tozer

Art wrote: »

Write to the company, recorded delivery, telling them the sofa is not of merchantable quality and if it is not replaced within 10 days you will go to the Small Claims Court. If it is part of a chain copy head office in your correspondence.

Regards,
Art.

Just to clarify Art's comments, you need to say that the sofa is not of "satisfactory quality" which includes the requirement to be free from minor and cosmetic defects.

MrsRatcliffe2b

Hello,
Please could someone help? I bought an LG LCD TV from Empire Direct on 28/12/08 with a 3 year extended warranty, as Empire has now gone bust what can I do? My TV started with an intermittent fault in March where it loses sound and picture, but is now happening nearly daily. Do I have a claim under the sale of goods act? What should I do? Its only 19 months old and paid over £700!!!
Thanks
Jay

Art_2

MrsRatcliffe2b wrote: »

Hello,
Please could someone help? I bought an LG LCD TV from Empire Direct on 28/12/08 with a 3 year extended warranty, as Empire has now gone bust what can I do? My TV started with an intermittent fault in March where it loses sound and picture, but is now happening nearly daily. Do I have a claim under the sale of goods act? What should I do? Its only 19 months old and paid over £700!!!
Thanks
Jay

Have a look here.
http://www.empiredirect.co.uk/administration/

Regards,
Art.

MrsRatcliffe2b

Thanks Art but I'm afraid the helpline is an automated message which states that the company is in administration and they can no longer uphold their edexcel extended warranty. I am wondering if I could maybe make a claim from the manufacturer LG Electronics? What do you think?
Thanks
Jay

Art_2

MrsRatcliffe2b wrote: »

Thanks Art but I'm afraid the helpline is an automated message which states that the company is in administration and they can no longer uphold their edexcel extended warranty. I am wondering if I could maybe make a claim from the manufacturer LG Electronics? What do you think?
Thanks
Jay

It's worth a try but they could say 'no'.

Is the warranty company a separate company or was it part of Empire?

regards,
Art.