Consumer Rights: MoneySavingExpert.com discussion

Pat_t_2

[FONT=&quot]This was reported in the Mail this week
[/FONT]
[FONT=&quot]EU law that gives consumers a two-year guarantee on goods is a well kept secret among retailers [/FONT][FONT=&quot][/FONT]
[FONT=&quot]EU law creates a minimum period of two years i[/FONT][FONT=&quot]n which a faulty product can be returned, and in England and Wales the figure is six years[/FONT]
[FONT=&quot]Shoppers with faulty goods are being routinely denied repairs or replacements because they are not told about their rights under a guarantee scheme. [/FONT]
[FONT=&quot]EU law creates a minimum period of two years in which a faulty product can be returned, and in England and Wales the figure is six years. [/FONT]
[FONT=&quot]But many High Street stores are denying customers these rights, either because the staff don't know the law or because they think they can get away with it. [/FONT]
[FONT=&quot]Generally, retailers hide behind the offer of a standard one-year guarantee and refuse to do anything when this lapses. Consumer experts say this means they are failing to abide by the law. [/FONT]
[FONT=&quot]Most shoppers are in the dark about their rights and often simply throw out a faulty product. [/FONT]

Tozer

Pat_t wrote: »

[FONT=&quot]This was reported in the Mail this week[/FONT]

[FONT=&quot]EU law that gives consumers a two-year guarantee on goods is a well kept secret among retailers [/FONT]
[FONT=&quot]EU law creates a minimum period of two years i[/FONT][FONT=&quot]n which a faulty product can be returned, and in England and Wales the figure is six years[/FONT]
[FONT=&quot]Shoppers with faulty goods are being routinely denied repairs or replacements because they are not told about their rights under a guarantee scheme. [/FONT]
[FONT=&quot]EU law creates a minimum period of two years in which a faulty product can be returned, and in England and Wales the figure is six years. [/FONT]
[FONT=&quot]But many High Street stores are denying customers these rights, either because the staff don't know the law or because they think they can get away with it. [/FONT]
[FONT=&quot]Generally, retailers hide behind the offer of a standard one-year guarantee and refuse to do anything when this lapses. Consumer experts say this means they are failing to abide by the law. [/FONT]
[FONT=&quot]Most shoppers are in the dark about their rights and often simply throw out a faulty product. [/FONT]

Crikey this keeps popping up. There is nothing new in this 10 year old EU Directive.

English law complies as the Sale of Goods Act does not specify a period for conformity with contract.

derrick

dobspoon wrote: »

Hi
Infuriating time just spent in HMV. My wife bought an iTrip for the car and it didn't work. I took it back on my way home from work, refusing the kind offer of exchange or gift voucher as I wanted to buy one which did work from another shop (this was the only sort they sold).
The shop manager refused to give me a refund on the grounds that I did not have the card used for purchase on me. I asked for cash and was denied this. I asked whether this was policy or law and she stated it was the latter. I strongly suspect that this is not the case.
Can anyone answer this definitively for me - does the method of payment matter or am I entitled to a refund on my wife's purchase (I can see how there could be a problem in that I didn't make the purchase - but this wasn't the point being made) regardless of my not being in possession of the card it was bought with?
Best wishes
Chris

They have to refund it back in the manner it was paid for, in this case back onto the card used to pay for it, from "Wheres my refund"; -
"If you pay for something on a credit card and ask for a refund, the shop will refund the credit back onto the card."


Although I have had,( small), refunds when paying by card back in cash, not to sure if it is law, but that is the usual way of doing it, e.g with a CC the store will pay a fee fro the transaction, when they refund back onto the card, the fee is deleted.

eco6sps

Hi , i need help desperately.

I have been on a night out and paid for an amount of drinks in a bar on my VISA debit card, and lawfully given authority through my pin. However, i have subsequently left the establishment and a considerable (£950) amount has been put onto my card .......using my PIN without my knowledge or authority. Somehow they must have generated my card details.

At present the Bank are saying because i have had previous usage and a PIN has been used , then there is no case for a fraudulent case but i was at home by the time the majority of transactions have taken place.

i am now substantially overdrawn and need help urgently
PLEASE PLEASE CAN ANYONE OFFERING HELP OR GUIDANCE.

Art_2

eco6sps wrote: »

Hi , i need help desperately.

I have been on a night out and paid for an amount of drinks in a bar on my VISA debit card, and lawfully given authority through my pin. However, i have subsequently left the establishment and a considerable (£950) amount has been put onto my card .......using my PIN without my knowledge or authority. Somehow they must have generated my card details.

At present the Bank are saying because i have had previous usage and a PIN has been used , then there is no case for a fraudulent case but i was at home by the time the majority of transactions have taken place.

i am now substantially overdrawn and need help urgently
PLEASE PLEASE CAN ANYONE OFFERING HELP OR GUIDANCE.

Contact the Police immediately. Also speak to the manager at the bar and tell him what happened and that you have involved the Police. Maybe there have been other cases.

Regards,
Art.

dobspoon_2

for the response Derrick
Chris

kurjam

Sandrine wrote: »

Hi all, (me again...)
Well to cut a long story short, I have a 9 months old SERVIS washer dryer which went wrong in January. It was repaired and worked fine until last week. I emailed Littlewoods (the retailer I bought if from) to ask them for a replacement of the same specs or a full refund and quoted the Sales of Goods Act 2002 to them stating the unit was of unsatisfactory quality, unreliable and not fit for purpose. I have also printed the email and sent it to their Head office via recorded delivery. They replied quoting the Sales of Goods Act back to me stating they were entitled to offer a repair and unless the unit cannot be repaired they were not willing to offer any replacement or refund.
I contacted "Consumer Direct" for advice and they said I should contact Littlewoods again and tell them I am accepting a final repair but if the machine fails once more I will be demanding a replacement or a full refund. They told me to quote the Sales of Goods Act 1979.
Another bit of information the agent from consumer direct told me which I find useful is that the contract with the retailer lasts 6 years (I guess it applies in my case because the good I purchased is a washine machine and maybe 6 years is a reasonable length of time for this type of good?)
I was also advised to print this email and send it to Littlewoods via recorded delivery, in case this dispute ends up in the small claims court.
Also, when I bought the machine, Littlewoods charged my about £25 for "Extra Care Advantage" which I didn't opt in for.
I have spoken to them and emailed them on 4 occasions now without success. I have since read they do this all the time but I guess it would cost me more than £25 to recover this money at the small claims court. I may wait and see if the washing machine goes wrong again and claim the whole lot back...

how did you get on with littlewoods, as i have just sent them a letter today quoting the sales of goods act, as my machine as been fixed 3 times in 8 weeks and still does not work

kurjam

i brought a washing machine from littlewoods, 9 months after buying it it has packed up this was april 3rd......
i have had a repair man visit 5 times, on 2 occasions he put a new circuit board in. he came last monday and said it was unrepairable and would send littlewoods a report, today i find out they have infact ordered another new curcuit board :mad:

i have written a letter to head office quoting the sales of goods act, the machine is by servis so no help from them .....
i have asked nicely for a replacement / refund and i get no where !!!
i have had to buy another washing machine, i think nearly waiting 2 months i have been patient enough..
i got the letter from consumer direct webpage (there advice)...
what now i have to give them 14 days to reply, letter will be there tomorrow sent special delivery..
should i consider a small claims court and if so what do i claim the original cost of the machine, price of my new machine etc etc ??

thank you for any help in advance

Art_2

kurjam wrote: »

i brought a washing machine from littlewoods, 9 months after buying it it has packed up this was april 3rd......
i have had a repair man visit 5 times, on 2 occasions he put a new circuit board in. he came last monday and said it was unrepairable and would send littlewoods a report, today i find out they have infact ordered another new curcuit board :mad:

i have written a letter to head office quoting the sales of goods act, the machine is by servis so no help from them .....
i have asked nicely for a replacement / refund and i get no where !!!
i have had to buy another washing machine, i think nearly waiting 2 months i have been patient enough..
i got the letter from consumer direct webpage (there advice)...
what now i have to give them 14 days to reply, letter will be there tomorrow sent special delivery..
should i consider a small claims court and if so what do i claim the original cost of the machine, price of my new machine etc etc ??

thank you for any help in advance

You should take them to the SCC. Claim for the full value of the original machine plus any out of pocket expenses you have incurred such as postage, phone calls, use of laundrettes etc.

regards,
Art.

eggface_2

Does anyone know if a UK hotel can take a booking one month in advance and then refuse to give a refund 4 days later? I could understand if it was a last minute cancellation but it annoys me that they have taken my money, but will also resell the room.
I booked the room on the internet through hotels.com and it cost over 100 pounds. I checked my travel insurance and this isnt covered. If I had ordered an actual item on the internet then it seems I would have more rights.

Would appreciate some advice