Consumer Rights: MoneySavingExpert.com discussion

Art_2

sresra wrote: »

Hello
I am looking for some advice. I bought a Russell Hobbs steam generator, about £70, iron in July 2007 from Tesco on the advice of a friend. It stopped generating steam this week, kind of defeats the purpose!
I checked the manual and emailed Russell Hobbs and followed their instructions but no luck!
I phoned Tesco electrical help desk who said to try in store, it was down to the managers discretion, somehting that was flatly denied by the manager of Tesco in Glasgow.
Although it is outwith the warranty, I do not feel that it was fit for the purpose sold breakind down after such a short period of time. Manager of Tesco said I could phone Trading Standards but sadly he could not provide a refund or replacement.
Any thoughts or advice?

Contact Consumer Direct and seek their advice before you do anything else. Have a look at:
http://www.consumerdirect.gov.uk/contact

Regards,
Art.

tartangal

I hope someone can help.I purchased an HD box from sky in September. The picture on certain channels pixellated at times but i did not report it. In February, I got a phone call from sky asking if my box was working well. I mentioned the problem and was told that it sounded like part of a faulty batch and that they would recall it.The box was replaced in March by a reconditioned box. Since then I am now waiting for my third engineers visit to repair the same recurring fault. I asked for a new ,rather than reconditioned, box since I felt that i was entitled to a new replacement when my box was recalled. I am told that because more than 90 days had elapsed before my box was recalled, I was not entitled to a new box and if my box needs replaced it will be with another reconditioned box. Do I have the right to demand a new one? please help!

Art_2

tartangal wrote: »

I hope someone can help.I purchased an HD box from sky in September. The picture on certain channels pixellated at times but i did not report it. In February, I got a phone call from sky asking if my box was working well. I mentioned the problem and was told that it sounded like part of a faulty batch and that they would recall it.The box was replaced in March by a reconditioned box. Since then I am now waiting for my third engineers visit to repair the same recurring fault. I asked for a new ,rather than reconditioned, box since I felt that i was entitled to a new replacement when my box was recalled. I am told that because more than 90 days had elapsed before my box was recalled, I was not entitled to a new box and if my box needs replaced it will be with another reconditioned box. Do I have the right to demand a new one? please help!

No you don't. You should have complained as soon as the problem occurred.

Regards,
Art.

tartangal

Thanks Art,
I had hoped to argue that since it was recalled as part of the pace recall that sky were doing, that i could have argued that it was faulty from delivery. thanks anyway.

Squeeze

Hi, just a quick question. I bought a clothes airer from Homebase (using my credit card) a couple of weeks ago and it has snapped across the two bottom legs already after normal use. I cannot find the receipt anywhere! Can I still take it back and claim a refund without the receipt?

4743hudsonj

Squeeze wrote: »

Hi, just a quick question. I bought a clothes airer from Homebase (using my credit card) a couple of weeks ago and it has snapped across the two bottom legs already after normal use. I cannot find the receipt anywhere! Can I still take it back and claim a refund without the receipt?

yes, you need to take proof of purchase so your credit statement will suffice

Squeeze

4743hudsonj wrote: »

yes, you need to take proof of purchase so your credit statement will suffice

Thanks! I'll take it back today.

Tra77

Hi all,

Can anyone help/advise?

I purchased a tft monitor (11/04/06 - as it was on offer) for my partner as birthday gift which I saved and gave to him on his actual birthday (16.06.06). It was therefore not opened/used until this exact date.
2 weeks ago the monitor packed in unexpectedly - black blank screen when he switched it on). I contacted the manufacturer to which they state
'Unfortunately, although I understand that it was a gift to you, the warranty begins from the original purchase date, which as you state below is April 2006.

As your unit is now out of warranty, we are unable to arrange for your unit to be repaired for you.

Please contact our out of warranty repair centre, RepairTech, on 0844 482 1155 for a quote on how much the repair would cost'

Is that it, do I just accept this as bad luck? Is there really nothing more I can do/say??

ElastiMum

Hi

I bought my son a PS3 for Christmas 2007 (purchased Nov 2007) from Game. A couple of weeks ago the PS3 packed in - I subsequently called Sony who informed me that it had overheated and because it was no longer within the warranty (i.e. 1 yr) it would cost me £145 to get a re-conditioned model as a replacement with a 3 mth warranty. I also contacted Game - and likewise they said because it was out of warranty it was no longer their responsiblity and I should contact the manufacturer.
This does not seem reasonable for an item which cost over £400 to buy originally. Unfortunately I cannot find the receipt, though I did buy it using a credit card - so does this offer me any protection??
Any advice greatly received - as my son is 'depressed' without it!!!
thanks

Art_2

ElastiMum wrote: »

Hi

I bought my son a PS3 for Christmas 2007 (purchased Nov 2007) from Game. A couple of weeks ago the PS3 packed in - I subsequently called Sony who informed me that it had overheated and because it was no longer within the warranty (i.e. 1 yr) it would cost me £145 to get a re-conditioned model as a replacement with a 3 mth warranty. I also contacted Game - and likewise they said because it was out of warranty it was no longer their responsiblity and I should contact the manufacturer.
This does not seem reasonable for an item which cost over £400 to buy originally. Unfortunately I cannot find the receipt, though I did buy it using a credit card - so does this offer me any protection??
Any advice greatly received - as my son is 'depressed' without it!!!
thanks

Yes, your credit card does offer you protection. They are equally responsible to sort out any problems.

Write to Game and your CC company. Explain that a product of this type should last longer than it has and you expect them to sort out the problem. Point out that if the unit has overheated it has an inherent fault and they are liable under the Sale of Goods Act.

regards,
Art.