Consumer Rights: MoneySavingExpert.com discussion

gs08

Colliefrog wrote: »

First of all, have you tried resetting it? Press and hold the menu and middle button until the apple sign appears. This resets the iPod and usually sorts any small problems (works for me all the time).

If you do have to take it back to Argos then it depends on how long you've had it as to what they will do for you.

If you purchased it less than 30 days ago, then a straight replacement or refund (onto your card) will be given.

If you purchased it more than 30 days ago (even if it wasn't used until christmas day) they will send it away for repair. We usually quote up to 21 days for repairs, but I find that iPods are returned fairly promtly. They usually come back having had the software reinstalled and if they can't fix it they will send a replacement. Just bear in mind that any music/videos/photos etc stored on the iPod may be wiped during the repair and you will have to sync it again when you get it back.

I had the same type of problem before with my ipod. I resolved it by dropping it on the floor! It started working again. I have to say that ipods don't seem very reliable.

TiVoMD

Art wrote: »

It sounds as if you have a case under the 'not fit for purpose' clause as you say. Contact Amazon and point the problem out to them.

Regards,
Art.

I contacted them via e-mail to explain my issues/s in detail. And I have been advised to return the item for a refund.

Many thanks,

Matt

j-lo1972uk

Hi I've searched for this and can't find anything related to it so apologies if this is a duplicate. I ordered some suitcases from Debenhams direct in their pre-Xmas sale on the 16th Dec. I got an email from them on the 18th saying they were being despatched and that they would be delivered within 5 days- with it being Xmas etc, I allowed plenty of leeway for this. However, by the 4th Jan they still hadn't turned up so emailed Debenhams customer service. I got an automated reply the same day saying they would get back to me within 5 days-still no reply!!! I have this evening rung the Tripp Customer Services (the make of the cases, from the website) who state that the order was cancelled on the 18th by the customer!! and that allegedly Debenhams have tried to contact me about this (not too difficult as they have my landline, mobile and email address!!!). Suffice to say, the Tripp customer service are chasing this up but my question is, the cases are now out of stock, but, if they have already taken the money and have failed to contact me about this, can I force them to offer me a suitable alternative at the same price?? I notice that there is a VERY lengthy thread on here about the extremely poor customer service on Debenhams direct website- surely they should be held accountable for this too?? Can I complain to trading standards about this??

And on another slightly related topic- I bought a suitacse in September, which was completely destroyed on its one and only use- I don't have the receipt but have my bank statement as proof of purchase-can I return it for a refund with a bank statement??

Many many thanks....

greyskymorning

Hi there, urgent help needed on this one.

I bought a bed from Bedstorm.co.uk back in July. It's their kingsize memory foam tranquility one - a divan and memory foam mattress set, basically. These mattresses are no-turn mattresses, so obviously I've not moved it since their guys came in and made up the bed and put the mattress on.

Today I went to put a valance on the bed and when I lifted it I discovered that there was damp on the divan base and the rearside of my mattress! My boyfriend has asthma and so any spores coming from damp can do serious damage to his health, so clearly this concerns me and we will not be sleeping on that bed now.

There's no other damp in my house anywhere, I have the windows open to air the room most days and I don't have a problem with condensation. I'm assuming the damp must have been there from when the bed was delivered, maybe in storage or transit. Am I covered by the sale of goods act here? The bed's not useable in its current state, so does that make it "not fit for purpose"? I only ask because I've called the guys up asking for a refund (obviously I don't just want another replacement if this is going to happen again - can't take the risk) and I want all my ducks in a row.

Thanks

Art_2

greyskymorning wrote: »

Hi there, urgent help needed on this one.

I bought a bed from Bedstorm.co.uk back in July. It's their kingsize memory foam tranquility one - a divan and memory foam mattress set, basically. These mattresses are no-turn mattresses, so obviously I've not moved it since their guys came in and made up the bed and put the mattress on.

Today I went to put a valance on the bed and when I lifted it I discovered that there was damp on the divan base and the rearside of my mattress! My boyfriend has asthma and so any spores coming from damp can do serious damage to his health, so clearly this concerns me and we will not be sleeping on that bed now.

There's no other damp in my house anywhere, I have the windows open to air the room most days and I don't have a problem with condensation. I'm assuming the damp must have been there from when the bed was delivered, maybe in storage or transit. Am I covered by the sale of goods act here? The bed's not useable in its current state, so does that make it "not fit for purpose"? I only ask because I've called the guys up asking for a refund (obviously I don't just want another replacement if this is going to happen again - can't take the risk) and I want all my ducks in a row.

Thanks

Sounds like you are right. The mattress is not fit for purpose but be warned that they are likely to try and say it is down to you.

Write to the company, recorded delivery, rejecting the mattress and ask for a replacement.

Regards,
Arthur.

Art_2

j-lo1972uk wrote: »

Hi I've searched for this and can't find anything related to it so apologies if this is a duplicate. I ordered some suitcases from Debenhams direct in their pre-Xmas sale on the 16th Dec. I got an email from them on the 18th saying they were being despatched and that they would be delivered within 5 days- with it being Xmas etc, I allowed plenty of leeway for this. However, by the 4th Jan they still hadn't turned up so emailed Debenhams customer service. I got an automated reply the same day saying they would get back to me within 5 days-still no reply!!! I have this evening rung the Tripp Customer Services (the make of the cases, from the website) who state that the order was cancelled on the 18th by the customer!! and that allegedly Debenhams have tried to contact me about this (not too difficult as they have my landline, mobile and email address!!!). Suffice to say, the Tripp customer service are chasing this up but my question is, the cases are now out of stock, but, if they have already taken the money and have failed to contact me about this, can I force them to offer me a suitable alternative at the same price?? I notice that there is a VERY lengthy thread on here about the extremely poor customer service on Debenhams direct website- surely they should be held accountable for this too?? Can I complain to trading standards about this??

And on another slightly related topic- I bought a suitacse in September, which was completely destroyed on its one and only use- I don't have the receipt but have my bank statement as proof of purchase-can I return it for a refund with a bank statement??

Many many thanks....

Check their T&Cs but I think you will find that no contract exists until they actually dispatch the goods. You could try writing to them suggesting they offer a suitable replacement.

On your second point any proof of purchase is acceptable so a bank statement is fine so long as the item can be identified from it.

Regards,
Art.

payless

OK - have I been been fair?

Purchased expensive laundry item from larger retailer (£1100) about 18 months ago, died after 3 months, so replaced by retailer ( took 1 month)

Replacment faulty after another 13months , I followed thro' with retailer for a repair- taken 2 months of calls to get an engineer to come out and fix the part that they thought was wrong ( cost covered by manufacturer- as retailer passed on the info ) it powered up, so he left , but on first cycle the same error code comes up and machine stops.

Taken another week of chasing... retailer says their responsibility is only to assist me with dealing with manufacturer ( who have now finally offered another service call)- and will not consider a refund / replacement at their end.

I have pointed out to retailer that its them that I have contract with,but their interperation of SOGA seems to differ!

Consumer Direct suggests allowing another repair is in order , but my feeling is after already 2 months this time without the machine, then a replacment or refund ( I suggested 80%) would be fairer.... Any thoughts ?

Art_2

payless wrote: »

OK - have been been fair

Puchased laundry item from larger retailer (£1100) about 18 months ago, died after 3 months, so replaced by retailer ( took 1 month)


Replacment faulty after another 13months , I fiollowed thro with retailer for a repair taken 2 months of calls to get an engineer to come out and fix the part they thought was wrong ( covered by manufacturer- as retailer passed on the info ) it powered up, so he left , but on first cycle the same error code comes up and machine stops.

Taken another week of chasing... retailer says their responsibility is only to assist me with dealing with manufacturer ( who have now finally offered another service call)- and will not even consider a refund.

I have pointed out to retailer that its them that I have contract with,but their interperation of SOGA seems to differ!

Consumer Direct suggests allowing another repair is in order , but my feeling is after already 2 months this time without the machine, themn a replacment or refund ( I suggested 80%) would be fairer.... Any thoughts ?

You've been very patient with this problem. I would write to the retailer and tell him you want a replacement or refund within the next 14 days or you will go to the Small Claims Court. On what you have said you will win your case.

Regards,
Art.

Dannii1809

I bought a hamper online for my sister for christmas, but when the item arrived it was not luxury as stated, soem items were different to those advertised (there was no disclaimer saying that itmes will be replaced for something different if not available) and there were even some items missing.

I contacted the company the following day to let them know i would be returning the item for a full refund. They stated that it would take 7-14 days for the refund, which i did not find acceptable as the item cost me £60 and i needed the money to purchase another present for my sister.

I have received a refund for the item and postage outbound, but not the return postage (distance selling act). The cost for the postage to return the item was £20.70. It states on their website " We recommend using a reliable insured courier, or registered post, to return the item". I sent the item first class special delivery, so the item would be received quickly and in the same condition that i received it.

After numerous calls and emails i dont seem to be taken seriously and am constantly told someone will get back to me. i am reaching the end of my tether! i have full proof of postage for the company on request and they never offered me a courier service to collect the item.

What else can i now do?

krishna

Bought a fridge freezer from Appliance World. Paid for it on 16 December using an Egg Money Card. They said it would not arrive until new year. They expected delivery from the manufacturer (i.e. not a stock item) first week of Jan and would then arrange delivery to us, early Jan. Last communication I had was on 2 Jan, when I rang and was told they expected to receive the item from the manufacturer on 5 Jan. Since then there has been silence. I have tried emailing and calling but there is no response to emails or messages and nobody answers the phone - I've tried the accounts line, customer service and sales lines and all the same.

I'm left wondering if the company is in trouble, or just incompetent. Checking the consumer rights article it says that goods should arrive within 30 days. That will be tomorrow. So I am wondering if I can cancel the order and make a claim against them.

Does and Egg Money card count as a credit card? How do I go about this?

Thanks