Consumer Rights: MoneySavingExpert.com discussion

Art_2

December wrote: »

Quick question, on a Section 75 claim - can you claim for the interest paid on the purchase? I'm not too clued up on credit cards as I'm helping my dear old mum claim, but there is 2 interest payments on her card following the initial payment. I would think this is quite unfair that they should stand should we get our claim answered successfully.

Initially speak to your bank and ask them if they will freeze the interest charges.

Regards,
Art.

loverly9

Art wrote: »

The store is right to refuse a refund. As you have cut out the labels they are unable to re-sell the garment.

Regards,
Art.

So, if you bought an mp3 player that was packaged in sealed packaging, but when you cut it open, it turned out the volume was stuck at maximum. You couldn't get a refund because they couldn't sell it with damaged packaging?

or perhaps you'd taken the safety bolts out of a washing machine and chucked them away, and it stopped working on the second wash -but when you went into the shop they said they couldn't resell it without the safety bolts so you couldn't get a refund?

the sale of goods act isn't worth much if manufacturers can make products which require alteration before first use and then use this as an excuse not to give refunds when the product doesn't do what it's supposed to.

Damage

Art wrote: »

Tell Curry's you are rejecting the kettle as it has an inherent fault and produce the evidence you have from the internet. If they refuse you can go to the Small Claims Court. Send a copy of your complaint to their head office for the attention of their CEO.

Regards,
Art.

Thanks very much for your reply, Art. I'll tackle them about it tomorrow.

Art_2

loverly9 wrote: »

So, if you bought an mp3 player that was packaged in sealed packaging, but when you cut it open, it turned out the volume was stuck at maximum. You couldn't get a refund because they couldn't sell it with damaged packaging?

or perhaps you'd taken the safety bolts out of a washing machine and chucked them away, and it stopped working on the second wash -but when you went into the shop they said they couldn't resell it without the safety bolts so you couldn't get a refund?

the sale of goods act isn't worth much if manufacturers can make products which require alteration before first use and then use this as an excuse not to give refunds when the product doesn't do what it's supposed to.

Cutting the labels out of a dress defaces the product. Your 2 examples do not affect the product, only the packaging.

Regards,
Art.

shaggy

Art wrote: »

Their head office is in Cheshunt Herts and the CEO is Sir Terry Leahy.

Regards,
Art.

quick update. Posted letter on 7th Jan. Got reply yesterday (10th) with £15 voucher.. All it took was a simple letter to Sir Terry and the reply (signed by him) was very apologetic and straight to the point . RESULT :beer:

catsanddogs_3

MSE_Andrea wrote: »

Please click reply to discuss the Consumer Rights Article

Just checking my rights.

I bought an ipod nano for my daugther for xmas this has now frozen and refuses bluntly to work. After searching and sifting through the apple website and realising the trawl to get any help, including the need to fly to my local apple store in the US!! I came to the conclusion that argos are deemed responsible under the consumer credit act to replace my faulty goods, and as a double bonus I purchased the item with a credit card so am I correct in thinking I have all the rights under the sun and should receive a replacment from argos with a little help of my above knowledge pushed in the right direction if they attempt to disagree?

TiVoMD

Hi All,

On the 18th December I purchased All Star Cheerleader on Wii for my girlfriend for Christmas.

She started playing this game on the 27th and told me that it doesn't work properly as since she is 27 years old and has longer arms than found on a 6 year old, it is impossible complete moves to the full extent due to the length of the wire between the wiimote and the nuchuck. As a result the game is an absolute waste of time.

1. Since neither the game or the Amazon description doesn't describe this limiting factor of age or body size, could i claim that the item is not fit for purpose?
2. In addition, it is advertised as 'compatible with Wii Balance Board' however during each and every practice or routine, if you try to use the balance board it resets and needs to be recalibrated. The balance board doesn't do this with WiiFit!

Do I have a case for the game not being fit for purpose?

Many thanks for your input,

Matt

Art_2

TiVoMD wrote: »

Hi All,

On the 18th December I purchased All Star Cheerleader on Wii for my girlfriend for Christmas.

She started playing this game on the 27th and told me that it doesn't work properly as since she is 27 years old and has longer arms than found on a 6 year old, it is impossible complete moves to the full extent due to the length of the wire between the wiimote and the nuchuck. As a result the game is an absolute waste of time.

1. Since neither the game or the Amazon description doesn't describe this limiting factor of age or body size, could i claim that the item is not fit for purpose?
2. In addition, it is advertised as 'compatible with Wii Balance Board' however during each and every practice or routine, if you try to use the balance board it resets and needs to be recalibrated. The balance board doesn't do this with WiiFit!

Do I have a case for the game not being fit for purpose?

Many thanks for your input,

Matt

It sounds as if you have a case under the 'not fit for purpose' clause as you say. Contact Amazon and point the problem out to them.

Regards,
Art.

Colliefrog

I bought an ipod nano for my daugther for xmas this has now frozen and refuses bluntly to work. After searching and sifting through the apple website and realising the trawl to get any help, including the need to fly to my local apple store in the US!! I came to the conclusion that argos are deemed responsible under the consumer credit act to replace my faulty goods, and as a double bonus I purchased the item with a credit card so am I correct in thinking I have all the rights under the sun and should receive a replacment from argos with a little help of my above knowledge pushed in the right direction if they attempt to disagree?

First of all, have you tried resetting it? Press and hold the menu and middle button until the apple sign appears. This resets the iPod and usually sorts any small problems (works for me all the time).

If you do have to take it back to Argos then it depends on how long you've had it as to what they will do for you.

If you purchased it less than 30 days ago, then a straight replacement or refund (onto your card) will be given.

If you purchased it more than 30 days ago (even if it wasn't used until christmas day) they will send it away for repair. We usually quote up to 21 days for repairs, but I find that iPods are returned fairly promtly. They usually come back having had the software reinstalled and if they can't fix it they will send a replacement. Just bear in mind that any music/videos/photos etc stored on the iPod may be wiped during the repair and you will have to sync it again when you get it back.

derrick

catsanddogs wrote: »

Just checking my rights.

I bought an ipod nano for my daugther for xmas this has now frozen and refuses bluntly to work. After searching and sifting through the apple website and realising the trawl to get any help, including the need to fly to my local apple store in the US!! I came to the conclusion that argos are deemed responsible under the consumer credit act to replace my faulty goods, and as a double bonus I purchased the item with a credit card so am I correct in thinking I have all the rights under the sun and should receive a replacment from argos with a little help of my above knowledge pushed in the right direction if they attempt to disagree?

You are correct but are messing up the regs.

You are covered for the faulty goods under Sale of Goods Act, (SoGA), Q 6, and you can use Consumer Credit Act, Section 75 to make the CC company "equally and severally liable" as the supplier of the credit if the item is more than £100, and less than £30,000.