Consumer Rights: MoneySavingExpert.com discussion

Art_2

julliff wrote:

Can someone give me some advice, please?

About a month ago I was approached in the high Street by a Salesperson.
This person proceeded to sell me a hairdressing package, telling me lots of stuff about how it worked, that there were 3 salons involved etc. I asked questions, and finally agreed to sign up (£50).

When I rang the salons in question, the information this salesperson had given me was not true. In other word, I was misled.

I wrote to the prootional company by recorded delivery, asking for a refund (this was within 7 days).

Now they are saying that the package was non- refundable, and that there is no "cooling- off" period, as it was sold in the town centre.

Is this true?

Thanks in advance

The 'cooling off' period depends on the circumstances. If you approached the rep then there is no 'cooling off' period. If, on the other hand, you were appraoched by the rep then a 'cooling off' period should apply.

In your circumstances I would talk to my local Trading Standards Department and ask them for their view. They may have had similar complaints and know the legal position.

Regards,
Art.

cotsvale

Hi Art and any others who might help. I have a problem with Tesco. I am so cross that I want to write to the MD or at least the head of their customer services...anyone have a name and address for that...Please.Thank you.

Art_2

cotsvale wrote:

Hi Art and any others who might help. I have a problem with Tesco. I am so cross that I want to write to the MD or at least the head of their customer services...anyone have a name and address for that...Please.Thank you.

The MD of Tesco is Sir Terry Leahy and the head office address is:

TescoPLC
New Tesco House
Delamare Rd.
Cheshunt
Herts EN8 9SL

Hope this helps.

Regards,
Art.

Azrael_2

Hi All,

This is my first post on this site and hoping someone maybee able to help here, I went with my father to buy a new suite from ScS Preston branch yesterday afternoon on 0% finance option.

the problem comes when we got home, it turns out the furniture is slightly too large to fit in the room space (thought it would be okay at the shop), I called them first thing this morning to cancel the order and was told in no circumstances would they cancel it only alter the order to some smaller furniture, which my father didnt really want. I asked again about cancelling the contract and in not so many words was basically told tough luck youve signed for it now so its yours.

I know its my own fault for not fully reading the contract before my father signed it but at no time at all in the salesmans blurb did he mention the no cancellation clause, never even gave us the contract to read only to sign.

So do I or my father have any rights at all in this matter ?, Trading standards told us were stuffed.

Any help would be greatly appreciated.

Art_2

Azrael wrote:

Hi All,

This is my first post on this site and hoping someone maybee able to help here, I went with my father to buy a new suite from ScS Preston branch yesterday afternoon on 0% finance option.

the problem comes when we got home, it turns out the furniture is slightly too large to fit in the room space (thought it would be okay at the shop), I called them first thing this morning to cancel the order and was told in no circumstances would they cancel it only alter the order to some smaller furniture, which my father didnt really want. I asked again about cancelling the contract and in not so many words was basically told tough luck youve signed for it now so its yours.

I know its my own fault for not fully reading the contract before my father signed it but at no time at all in the salesmans blurb did he mention the no cancellation clause, never even gave us the contract to read only to sign.

So do I or my father have any rights at all in this matter ?, Trading standards told us were stuffed.

Any help would be greatly appreciated.

Did you pay a deposit? If so how and are you able to stop it? This will give you some time to sort things out.

Next, find the head office of the company and write to them explaining your problem and asking them to help. Send your letter recorded delivery with a copy to the store.

I assume you are happy to have a different model so state this in the letter.

It is essential that you deal with this as a matter of urgency.

Regards,
Art.

Azrael_2

Art wrote:

Did you pay a deposit? If so how and are you able to stop it? This will give you some time to sort things out.

Next, find the head office of the company and write to them explaining your problem and asking them to help. Send your letter recorded delivery with a copy to the store.

I assume you are happy to have a different model so state this in the letter.

It is essential that you deal with this as a matter of urgency.

Regards,
Art.

Hi Art,

Thank you for the reply to this, we did not pay any deposit, it was all put on finance at 0% for the entire term. I will try and find the head office and write to them although I did call them and they directed me to the store for any problems before delivery.

I would be happy with a different model if it fullfilled requirements but the one we chose was the only one with good head and neck support (My father had a total laryngectomee 6 years ago and the high support helps).

I have a local solicitor calling me in the morning as you say this needs to be dealt with quickly so tried calling lots of places today but not seeming to get anywhere fast :-(

Dave

Art_2

Azrael wrote:

Hi Art,

Thank you for the reply to this, we did not pay any deposit, it was all put on finance at 0% for the entire term. I will try and find the head office and write to them although I did call them and they directed me to the store for any problems before delivery.

I would be happy with a different model if it fullfilled requirements but the one we chose was the only one with good head and neck support (My father had a total laryngectomee 6 years ago and the high support helps).

I have a local solicitor calling me in the morning as you say this needs to be dealt with quickly so tried calling lots of places today but not seeming to get anywhere fast :-(

Dave

Hi Dave,
In addition to contacting the head office also inform the finance company that you do not wish to proceed with the order. The store is just being bloody minded. They haven't ordered the goods for you at this point so they could be helpful if they wished.

Regards,
Art.

Azrael_2

Art wrote:

Hi Dave,
In addition to contacting the head office also inform the finance company that you do not wish to proceed with the order. The store is just being bloody minded. They haven't ordered the goods for you at this point so they could be helpful if they wished.

Regards,
Art.

Hi Art,

Thank you again for your help, The letters have gone off to head office and the store manager at the preston branch all via recorded delivery and we are seeing a solicitor on Tuesday afternoon, gave him the background on the phone and he sounds pretty positive about the situation.. Will post an update soon

Kind Regards

Dave

catrina_3

Hi,

I shopped on the White Compnay website the other day for some bedding, and when adding certain items to my basket, the price at checkout for two of the items was £0.00. Having entered my credit card details and authorised the transaction for this amount, the goods arrived as promised.

However, today, around 3 days after receiving the goods, I have had a letter saying there was a website technical error and asking me to call them so that I can authorise them to take over £100 from my credit card to cover the correct full retail price.

My question to all experienced shoppers is this: Are they legally allowed to request me to do this? Surely it is their error that their website advertised the incorrect price? Does the Sale of Goods Act say anything about this?



Any help very much appreciated.

Catrina.

Art_2

catrina wrote:

Hi,

I shopped on the White Compnay website the other day for some bedding, and when adding certain items to my basket, the price at checkout for two of the items was £0.00. Having entered my credit card details and authorised the transaction for this amount, the goods arrived as promised.

However, today, around 3 days after receiving the goods, I have had a letter saying there was a website technical error and asking me to call them so that I can authorise them to take over £100 from my credit card to cover the correct full retail price.

My question to all experienced shoppers is this: Are they legally allowed to request me to do this? Surely it is their error that their website advertised the incorrect price? Does the Sale of Goods Act say anything about this?



Any help very much appreciated.

Catrina.

What price was on the description page for the goods you bought? If this was showing the correct price you technically were aware of the cost, and presumably willing to pay it.

I would suggest phoning them, explain that the goods were shown as free at checkout and see if you can negotiate on the amount they are asking for.

One thing to point out, they have your card details and could obtain this money simply by doing a phone authorisation with your card company so beware.

On the other hand you have the goods and thisgives you some leverage.

Regards,
Art.