Consumer Rights: MoneySavingExpert.com discussion

cotsvale

Hello
Can someone tell me my position over the following please. I'll probably give too much info but that is the whole picture.
8 weeks ago I ordered 2 sofas and a lamp. The lamps were £199 each or 2 for £300 but as we were buying 2 sofas (£2000) I managed to get them to sell me 1 lamp for £150.00 I paid for this at the time on my credit card but got the sofas on free credit over 5 years rather than the 3 years they were advertising. Yesterday I chased them over delivery as they had told me 6-8 weeks and I had not heard from them. I then received a phone call saying that they could no longer supply the lamp new but that I could have one off the shop floor. I asked for a bit of discount because the lamp would not be new and they said NO because I had had discount already. Frankly I don't want one that's been on display for ages so can I cancel the order and get my money back (it's taken them 2 months to tell me) or as I do like the lamp can I insist on a discount (it would have be a big one though). Also is there anything I can do about the late delivery of the sofas? They said 6-8 weeks it's going to be more like 10-11, when I bought them I told them I needed them by 1st July and they said that shouldn't be a problem but as of yesterday the material hadn't even been cut yet.
Thanks for any help you can give me.

cotsvale

Sorry got another one...which might help someone else.
Less than 3 months ago we bought an Epson printer from PC World. We don't use it much but the 2nd time we did it had stopped working. So we took it back. They told us that Epson would charge us £10 to send it off for repair. I was speechless - as it's still under guarantee, can they do that ? Is it legal?We were expecting a new replacement or a free repair.
Thank you again

Art_2

cotsvale wrote:

Sorry got another one...which might help someone else.
Less than 3 months ago we bought an Epson printer from PC World. We don't use it much but the 2nd time we did it had stopped working. So we took it back. They told us that Epson would charge us £10 to send it off for repair. I was speechless - as it's still under guarantee, can they do that ? Is it legal?We were expecting a new replacement or a free repair.
Thank you again

Your story is one reason I don't like PC World. You have a right to a replacement or repair. Go back to the store and demand a replacement. The responsibility is PC World's and not Epsons. Tell them the goods are not of merchantable quality and you demand a replacement/repair/refund under the Sale of Goods Act.

If they will not play ball, ask for their head office address.
Write to their chief executive, John Clare, copy the store where you bought your printer. Outline your problem to John Clare and tell him what you want them to do for you, replacement/repair/refund. Remind him of his responsibilities under the Sale of Goods Act. Tell him that if the matter isn't resolved within 10 days you will take them to the Small Claims Court. Send the letter recorded delivery. That should do the trick.

The parent company of PC World is now DSG Group where John Clare is the chief exec.

I haven't forgotten your other query. (sofas and lamps). This will take a little longer to deal with but I will get back to you later today.

Regards,
Art.

choccyface2006

Hi,

I bought an mp3 player from Argos today and extended cover, its not covered by their normal 16 day return policy but its not working, if I get another and that doesn't work, can I have my money back for the player & extra cover or will I have to keep getting replacements? Its playing up so bad I'm not really sure a replacement is a good enough option.

Thanks

Art_2

choccyface2006 wrote:

Hi,

I bought an mp3 player from Argos today and extended cover, its not covered by their normal 16 day return policy but its not working, if I get another and that doesn't work, can I have my money back for the player & extra cover or will I have to keep getting replacements? Its playing up so bad I'm not really sure a replacement is a good enough option.

Thanks

I wonder why MP3 players are not covered by their 16 day retuern policy.

Basically, you can demand your money back. Take it back tomorrow without delay so they can have no excuse for giving you a refund.

Regards,
Art.

Art_2

cotsvale wrote:

Hello
Can someone tell me my position over the following please. I'll probably give too much info but that is the whole picture.
8 weeks ago I ordered 2 sofas and a lamp. The lamps were £199 each or 2 for £300 but as we were buying 2 sofas (£2000) I managed to get them to sell me 1 lamp for £150.00 I paid for this at the time on my credit card but got the sofas on free credit over 5 years rather than the 3 years they were advertising. Yesterday I chased them over delivery as they had told me 6-8 weeks and I had not heard from them. I then received a phone call saying that they could no longer supply the lamp new but that I could have one off the shop floor. I asked for a bit of discount because the lamp would not be new and they said NO because I had had discount already. Frankly I don't want one that's been on display for ages so can I cancel the order and get my money back (it's taken them 2 months to tell me) or as I do like the lamp can I insist on a discount (it would have be a big one though). Also is there anything I can do about the late delivery of the sofas? They said 6-8 weeks it's going to be more like 10-11, when I bought them I told them I needed them by 1st July and they said that shouldn't be a problem but as of yesterday the material hadn't even been cut yet.
Thanks for any help you can give me.

Firstly, the lamp. Why can't they now supply a new one? Is it because they have given you too much discount on it or is it now discontinued? If they can't get you a new lamp you are entitled to a full refund.

You can't force them to give you any extra discount for the floor model if they refuse to do so. You must decide if you want to buy it at the price they eventually offer. It's worth having a look at it to see what condition it's in.

With the sofas you should have written 'Time is of the essence' into your order with them and stated the maximum time that you were prepared to wait. It's worth telling them they have failed to fulfil their contract and ask for compensation. If you decide to wait for the new delivery date they are giving you, write to them and tell them that the new date will form part of your revised contract with them and you will sue for compensation if they let you down again.

Is the retailer a national company? If so, it's worth writing to the MD. Put your story to him, tell him you are very dissatisfied and ask for compensation for the problems you have had.

Should you decide to cancel your lamp or sofa orders you are entitled to a full refund on both.

Regards,
Art.

chodu666

hi all

i bought a plasma tv off the currys website on 5th june for £1364.34. it was delivered to me on 11th june.
on the 8th of june i noticed that dixons had dropped their price for the same tv to £1288.24 .
i emailed currys to enquire about a price match and got this reply............

Dear Sir/Madam,
Thankyou for your email,I have requested this be looked into for you.
Kind Regards
Paul
DSG WebSales

chased it up again and got this reply on the 16th of june..............

Thank you for your email with regards to the above.
I have checked this for you and at present is being dealt with by our head
office.
Please accept my sincere apologies for the delay.
They should be in contact with you as soon as they have an answer which
should now be within the next 2 working days.
Kind regards
Jay D
Currys Direct

it is now the 26th june. i have emailed twice since their last reply but am getting no replys at all anymore.
anyone know where i stand on this...... its been over 14 days since i ordered the tv and also over 14 days since i took delivery.
should i press on for price match as currys and dixons are the same company....or should i give up?
any advice much appreciated

Art_2

chodu666 wrote:

hi all

i bought a plasma tv off the currys website on 5th june for £1364.34. it was delivered to me on 11th june.
on the 8th of june i noticed that dixons had dropped their price for the same tv to £1288.24 .
i emailed currys to enquire about a price match and got this reply............

Dear Sir/Madam,
Thankyou for your email,I have requested this be looked into for you.
Kind Regards
Paul
DSG WebSales

chased it up again and got this reply on the 16th of june..............

Thank you for your email with regards to the above.
I have checked this for you and at present is being dealt with by our head
office.
Please accept my sincere apologies for the delay.
They should be in contact with you as soon as they have an answer which
should now be within the next 2 working days.
Kind regards
Jay D
Currys Direct

it is now the 26th june. i have emailed twice since their last reply but am getting no replys at all anymore.
anyone know where i stand on this...... its been over 14 days since i ordered the tv and also over 14 days since i took delivery.
should i press on for price match as currys and dixons are the same company....or should i give up?
any advice much appreciated

Write to John Clare MD of DSG group. Send your letter recorded delivery. Tell him how disappointed you are at the lack of response and ask him to deal with your complaint. In the letter state that you feel you are entitled to the difference in price and look forward to receiving a cheque from him.

Regards,
Art.

chodu666

Art wrote:

Write to John Clare MD of DSG group. Send your letter recorded delivery. Tell him how disappointed you are at the lack of response and ask him to deal with your complaint. In the letter state that you feel you are entitled to the difference in price and look forward to receiving a cheque from him.

Regards,
Art.

do you know the address i should write to?
many thanks for your help

Art_2

chodu666 wrote:

do you know the address i should write to?
many thanks for your help[/quote


The address for John Clare is:

DSG group,
Maylands Ave.,
Hemel Hempstead,
Herts HP2 1TG

Regards,
Art.