Freebie Successes by Letter / Email - What have you recieved? (merged)

kellyloul

kellyloul wrote: »

So far this year:
Compliments:
Andrex - vouchers on way
Tetley Tea - got a £2 voucher
Pampers - Emailed to say baby just about to come out of new baby nappies and not sure which is best to progress onto and could they send me some samples of their next stages. - Just had a response very quick! They are sending vouchers to buy a pack!!

Complaints:
Morrisons - £10 voucher - Bought some chicken it was off, complained via the contact us section but had to provde barcode.

Mullerlight - Yogurts still in date but had mould around the rim £8 in vouchers

Asda - Refund problem, had a steriliser as a gift but was the wrong make needed didn't have receipt as was gifted from work and when I returned they only refunded at the baby event price which was no longer on, complained and got the difference back that was currently listed at instore via giftcard.

Center Parcs - Paid for a specific location to be close to the Lakeside Inn only to arrive and it be closed for renovation work, this was not mentioned when we booked or when we arrived only on the letter we got after settling into our lodge, got a refund of £25 the amount we paid for the specific location.

Just had a response from the following:
Letraset Promarkers - Tuturioal Attachments,
Options - Polite email saying thanks
SMA - Sending me a hooded bath towel for the kind feedback given

hunnybabyuk

Hey,

I made a genuine complaint, about 2 months ago, to an Argos store manager at one of my local stores after the disgusting service I had received from their store staff and the delivery (or lack of delivery should I say) of my item. I bought a desk to be delivered but the shop store were shocking, when I went in to complain that it was not delivered, the manager (who was actually off duty) was fantastic refunded my delivery (£5.95 I think) and promised it would be delivered FREE but it wasnt delivered for a 2nd time, so when I went in to complain again, she apologised and investigated it, looked like the courier had lost it so she put one of their store stock in a taxi whenever it was convenient to me, so although it was a carry on I got my delivery charge back, I did write to customer services a full 2 page letter about it all but only got a letter of acknowledgement & apoligy back but I didn't really want anything just wanted them to see how great the store manager was and vent my anger too LOL.

This reminds me about 10 years ago I had a genuine reason to complain to a bus operator whose bus didn't show up (it was an hourly express bus at the time) so me & my friend had to wait an hour for the next one, when that turned up the driver was rude, didn't have any information on why the last bus didn't show up and due to it being a popular route, it was full after the 2 stops before mine so we couldn't get on, then when the 3rd bus came (this being 2 hours since we got to the bus stop & not been able to get 2 buses) we got on and again no comment as to why the earlier one didn't run. I wrote off to the operator who swiftly got back to me explaining what had happened, apoligised and gave me not one but 3 blank travelcards to use whenever I wanted to.

I also complained to Transpennine Express (train operator) a few months back, I had paid for first class carriage on a train from the airport to Middlesbrough as I was extremely tired from my flight and the advance fare was awesome deal (£9 I think) however due to the previous train being cancelled and this being rush hour, the train was packed & the conductor de-classified the first class cabin meaning it too was packed to the brim with passengers, although I only paid about a tenner, I still expected peace & quiet, which wasn't the case, so they got back to me & refunded my entire journey in the form of a railway voucher which is great as I used it to book a train to Manchester last month as a love going there

Don't really send emails or letters expecting freebies, if I have a genuine comment or complaint then I send it but I never really have a major reason to complain (and I shop/travel etc a LOT lol)

xxLeighxx

spm73

Hi

I thought I would have a go at giving out a few compliments to various companies to see if I would be lucky enough to get anything:

Walkers Crisps - a nice email response thanking me for compliment
Nivea - Email response thanking me
Colgate - a letter arrived today with a £2 voucher

well, 1 out of the 3 isnt too bad, better than I was expecting

kellyloul

kellyloul wrote: »

So far this year:
Compliments:
Andrex - received £5 in vouchers!!
Tetley Tea - got a £2 voucher
Pampers - Got £10 of vouchers!!!
Sma - received a SMA Hooded towel for my baby

Complaints:
Morrisons - £10 voucher - Bought some chicken it was off, complained via the contact us section but had to provde barcode.

Mullerlight - Yogurts still in date but had mould around the rim £8 in vouchers

GeorgeBee

Just done a few of these again as been a bit complacent lately. Anyway, I don't like revealing too soon after I receive samples where they came from as don't want the company's to be inundated and link it to me. Anyway, I had a run of complimenting, complaining and querying last year and here is my list. All are genuine complaints, compliments and queries, I don't like making things up! And I never ask for samples either.

The following I got no freebies from


Paw Ridge - compliment via email - just a thank you.
Rude Health - compliment via email - just a thank you.
James Wellbeloved - query via email - just an answer.
Garnier - query via email - just an answer.
Muller - compliment via email - no response.
Toberlerone - compliment via email - just a thank you.
Butterkist - compliment via email - just a thank you.
Birdseye - compliment via letter - just a thank you.
Maybelline - compliment via email - just a thank you.
John Frieda - compliment via email - just a thank you.
Jergens - compliment via email - just a thank you.
Elegant Touch - compliment via email - just a thank you.
Tresemme - compliment via email - just a thank you.
Quorn - query via email - just a thank you (yes, for a question lol).
Starbucks - compliment via email - just a thank you.
Galaxy - compliment via email - just a thank you.
Cadburys - compliment via email - just a thank you.
Scholl - compliment via email - just a thank you.
Elemis - query via email - just an answer.
Benefit - query via email - just an answer.
Clinique - query via email - told to visit a counter in store.
Dentyl Ph - compliment via email - just a thank you.
Chanel - query via email - no reply.
Horlicks - compliment via email - just a thank you.
Nescafe - compliment via email - just a thank you.
Kenco - compliment via email - just a thank you.
FairTrade - compliment via email - just a thank you.
Percol - compliment via email - just a thank you.
Next - complaint via email as a belt which came with a pair of trousers always came undone for no reason - not even a reply!
Dr Oekter – compliment via email – no reply.
Debenhams – compliant via letter as a top I bought fell apart after one use – told to return in store with receipt which I no longer had (and told them so).
MOP hair – query via email – no reply.
TIGI – query via email – answered.
Tresemme – query via email – answered.
Aveda – query via email – answered.
Kerastase – query via email – no reply.
Redken – query via email – answered.
Wella – query via email – answered.
Phillip Kingsley – query via email – answered.
Schwarzkopf – query via email – answered.
The Saucy Fish Co – compliment via email – just a thank you.

The following I did get freebies from

Princes - complained via email as the ring pulls kept snapping off their tin cans, they recognised the problem and were currently redesigning tins - £4 in vouchers.
McCain - compliment via letter - £2 in vouchers
Weetabix - compliment via letter - £2 in vouchers
Clearasil - query via email - £3 cheque so I could try their products.
Durex - compliment via email - full sized product.
Biosen - compliment via email - 3x full sized products.
Options - query via email - 8x sachets of hot chocolate.
Twinnings - query via email - 7x teabags.
Rowntrees - compliant via email as my pack of fruit gums had no green one's in and they're my favoruite - £2 cheque.
Molton Brown - query via email - 3x samples.
Nivea - query via email - 15x samples.
Florette – compliant via letter as I found a beetle in my salad, wrote to tell them I hadn’t eaten him and set him free instead - £5 voucher.
L'Oreal – query via email – told to phone up, which I did and they sent me a full sized product.
Alterna – query via email – answer and lots of samples.

superflygal

The following I did get freebies from

Durex - compliment via email - full sized product.


I'd love to know what you said in your compliment!:rotfl::rotfl:



By the way, I complained to Garnier, as their hair dye (as promoted by Davina McCall) didn't cover my greys at all. No reply. Rubbish service! I've never bought a Garnier product since!:mad:

SFG x

warlycarly

I received 2 packs of o2 sim cards, and a free sachet of stain remover in my Ariel washing powder (which was on offer aswell). I have complained to muller and complimented rustlers, so watch this space...

Notagoodmoneysaver

Sample Requests
Options: A hot chocolate sachet
Cafe Direct: Tea bags and a full size tub of hot chocolate!
Horlicks: Couple of hot chocolate sachets and a full size tub of the malt stuff

Compaint
River Island: £5 voucher
(took a lot of chasing up and about a 5 month wait though!)

glamourousaly90

wow thats very generous of cafedirect!

I have tried Clearasil but had no response from them whatsoever
I have just sent an enquiry to Durex so i will see what they say...

Might try a few more,dont seem to have much luck on the comping front...lol

KK9000

Hi, Long time no speak.

Came across this http://www.connectotel.com/marcus/ceoemail.html and i was wondering do people contact CEO's of companies to get the good products etc?

I contacted a company CEO from the list a while ago about our service of a product, had a call back in 24 hours.

I was wondering when making a complaint or even a complement how far would you go in the food chain?