t mobile sent me an offensive message

punkstoner

JAYMARSH2005 wrote: »

Contact them and threaten them with newspapers and media coverage, dont delete the message and if you can take a picture of it. Get what you can out of them, The person who sent it will be found out as it will be all logged in there system

The photo is a good idea given previous experiences with tmobile.

3 months ago, i noticed my contract had expired, so i phoned to cancel. He put me on hold for 10 mins or so, came back on and told me to refresh my webpage....bang my contract was extended till december .

punkstoner

pretzels wrote: »

omg, thats bad, hope you get them sacked

yeah, thats what i thought.

its a couple of days since it happened, and im stunned.

been with them 3 years +,

average spent appprox 65-70 a month.

JAYMARSH2005

punkstoner wrote: »

The photo is a good idea given previous experiences with tmobile.

3 months ago, i noticed my contract had expired, so i phoned to cancel. He put me on hold for 10 mins or so, came back on and told me to refresh my webpage....bang my contract was extended till december .

T-Mobile is a huge company and any bad press they get has got to hurt them, If any employee of mine sent a customer something like that they would be sacked on the spot and would pay out compensation to the customer. The company will not be aware of what has happened but contact them straight away and tell them what has happened, they cant sweep it under the carpet if you take a picture of it, and do tell them you are going to take it further, newspapers etc,

shellsuit

What was the conversation in the first call when they rang you??

Surely you asked why they are asking for a payment which isn't due yet?

punkstoner

shellsuit wrote: »

What was the conversation in the first call when they rang you??

Surely you asked why they are asking for a payment which isn't due yet?

they do it every month. the calls start always on the date the bill is generated until the payment is made, from 100's of different extensions, so the calls are pretty difficult to block.

they say im called automatically ?

punkstoner

because its a sexual swear word, would ofcom or the police be interested?

surely in our much over legislated society there is a law about that stuff

Sol00

I very much doubt your contract would be ended because of this, it's more likely you'll be offered an apology and possibly a credit to your account, the guy who did this would more than likely get the boot.

I don't understand why they're hassling you for money BEFORE it's due though. You should complain about this harrassment as well.

Tozer

punkstoner wrote: »

because its a sexual swear word, would ofcom or the police be interested?

surely in our much over legislated society there is a law about that stuff

Not really. It is an individual from T Mobile. It wasn't an official communication from them

punkstoner

Tozer wrote: »

Not really. It is an individual from T Mobile. It wasn't an official communication from them

it was as far as im concerned. it was a network message from tmobile, not the individual.

damn rude and offensive too. ill post the letter shortly.

JAYMARSH2005

Think Tozer is being a bit negative here, must of had a bad day yeah