Tax Credits help line - Alternative number is ...

crumbling

i need to tell them about a change in my circumstances and i've been ringing at various times for this last week to no avail.

i really don't want to get accused of not telling them something when i'm trying to!

any ideas please?

Vader123

crumbling wrote: »

i need to tell them about a change in my circumstances and i've been ringing at various times for this last week to no avail.

i really don't want to get accused of not telling them something when i'm trying to!

any ideas please?

Send a recorded deliery letter and keep the receipts?

Vader

DX2

0845 300 3600

debtmess

i have spent weeks trying to get ahold of child benefit with no luck, i wasn't going to apply for school meals for my boys after hearing positive things i have now found i need a award letter

i think its the time of year tbh

Person_one

I just rang 01355 359007 and got through in about 2 minutes

4boys4years

I keep reading posts about people not getting through and don't understand it, we've been ringing several times a week for the last 7 weeks and always got through. We've had the extremely annoying message that cuts you off but tried another number that got us through instead. Are you trying alternative numbers? Are you holding the line or assuming you're going to get cut off and not letting it get that far iykwim?

One day we rang (and spoke to) them about 8 times as we needed a crisis loan and they kept sending us back and to to tax credits for an emergency payment but they wouldn't give us one.

4boys4years

debtmess wrote: »

i have spent weeks trying to get ahold of child benefit with no luck, i wasn't going to apply for school meals for my boys after hearing positive things i have now found i need a award letter

i think its the time of year tbh

I had my school meals sorted through the local Direct Link, i think we may only have these in Halton though. It's basically an office that sorts out housing benefit, council tax, etc. We only needed to tell them whether we received housing benefit to get it and they never asked for any proof. Might be worth trying your local council instead?

crumbling

I have been ringing the 0845 number it tells you to ring on the website but when I get home I'll gladly try any alternative numbers forum members pass on to me, thank you.

crumbling

4boys4years wrote: »

I keep reading posts about people not getting through and don't understand it, we've been ringing several times a week for the last 7 weeks and always got through. We've had the extremely annoying message that cuts you off but tried another number that got us through instead. Are you trying alternative numbers? Are you holding the line or assuming you're going to get cut off and not letting it get that far iykwim?

One day we rang (and spoke to) them about 8 times as we needed a crisis loan and they kept sending us back and to to tax credits for an emergency payment but they wouldn't give us one.

Yes, I've been holding on until it cuts me off! A couple of times I've got as far as selecting the different options and being told I will be put through but then I've had the we are very busy, please try later message.

DonnySaver

The other numbers mentioned on here are generally for overseas claimants only. I know. I rang it last week. It got answered straight away but I then got a severe ticking off for ringing it. The lady did take my details though, albeit very resentfully. Wasn't a happy experience..