Bank Charges Financial Hardship Disussion

natweststaffmember

sahj wrote: »

When you apply under the financial hardship rules is there a time limit for when a decision must be made by the bank?

Basically my Father requested his charges back under financial hardship back in the second week of March, received the I and E form and returned it- all done by the end of the month. Now they seem to keep fobbing him off with things such as they are awaiting the paperwork from their branch in Scotland etc.

8 weeks before you can go to the Financial Ombudsman Service.

terrimurray

i applied through hardship to get my bank charges back(almost 3k) but the alliance&leicester firstly never replied. secondly when i phoned them they told me they had a back log of 6 to 7 weeks and that i was lucky as i have an income coming in!! what should i do next ??

Sarah71

Hi I started the claim process a couple of years ago, since then my situation has changed dramatically, 1 wage coming in (mine) 3 adults to feed - 2 sons, 1 just leaving University and looking for work and another recently made redundant and looking for work. I am on a DMP through the CCCS who are forwarding me a letter of hadrship to send to the bank - LLoyds TSB - unfortuantely! :mad:

My question is if I am refunded the charges claimed can I request it is sent to me in the forma ofa cheque or will they automatically pay into my old account that I no longer use? I am paying off an overdraft debt with Lloyds TSB and would rather the money come to me than go into the bank never to be seen again!

natweststaffmember

Sarah71 wrote: »

Hi I started the claim process a couple of years ago, since then my situation has changed dramatically, 1 wage coming in (mine) 3 adults to feed - 2 sons, 1 just leaving University and looking for work and another recently made redundant and looking for work. I am on a DMP through the CCCS who are forwarding me a letter of hadrship to send to the bank - LLoyds TSB - unfortuantely! :mad:

My question is if I am refunded the charges claimed can I request it is sent to me in the forma ofa cheque or will they automatically pay into my old account that I no longer use? I am paying off an overdraft debt with Lloyds TSB and would rather the money come to me than go into the bank never to be seen again!

It should go towards repaying priority debt arrears firstly. Are they part of the DMP?

Sarah71

natweststaffmember wrote: »

It should go towards repaying priority debt arrears firstly. Are they part of the DMP?

The Overdraft charges are part of the DMP but I have higher priority debts such as Council tax arrears which is why I questioned, if I receive the charges back can I request it be sent in the form of a cheque or will they pay it into the account?

natweststaffmember

Sarah71 wrote: »

The Overdraft charges are part of the DMP but I have higher priority debts such as Council tax arrears which is why I questioned, if I receive the charges back can I request it be sent in the form of a cheque or will they pay it into the account?

I am going to try to answer this in the next couple of days. Please send me a Private Message at the weekend(as a reminder really). I will have some info, I hope. Apologies but when things are going on away from the forum with regards to research, I generally prefer to keep my cards close to my chest for now.

sahj

sahj wrote: »

When you apply under the financial hardship rules is there a time limit for when a decision must be made by the bank?

Basically my Father requested his charges back under financial hardship back in the second week of March, received the I and E form and returned it- all done by the end of the month. Now they seem to keep fobbing him off with things such as they are awaiting the paperwork from their branch in Scotland etc.

Well, would you believe it, my Father had a phone call today basically saying he should expect an offer letter sometime next week!
Though going by some of the posts on here Ive told him not to get his hopes up just yet!
I will update this when I find out his offer- just helps to see how much people are being offered in comparison to their claim and also from which Bank.

natweststaffmember

sahj wrote: »

Well, would you believe it, my Father had a phone call today basically saying he should expect an offer letter sometime next week!
Though going by some of the posts on here Ive told him not to get his hopes up just yet!
I will update this when I find out his offer- just helps to see how much people are being offered in comparison to their claim and also from which Bank.

Remember that any offer is not in full and final settlement of his claim. I think you need to tell him to check how much the offer is against his priority debts owed(mortgage/rent, council tax, utilities).
And keep us update as I know you will.

sheppylove_2

hi

i need some help please??
i wrote to lloyds on the 5th may 09 asking for list of charges stating 40 days to reply! it is 43 days since i sent it, how long should i wait before i complain to the relevent commisioner???

thanks in advance!

tigga_1961

hi ive just got letter from nat west to say that my fh case has been accepted and an offer will follow, dont know how much for initial claim was for £430, they said they will let me know if i accept when it will be paid into my account, the account hasnt been used for over a year and i cant check online statements either does anyone know waht will happen in this case will they re-open the account??