Bank Charges Financial Hardship Disussion

natweststaffmember

urgenthelp wrote: »

Priority debts would be in the region of £3500

I would negotiate on the basis that while £2000 will clear x debt and y debt, it still leave z debt and therefore you would still need a further £1500 to be up to date on the priority debts. Might be worth asking them who they think is more worthy of getting the £2000 cos you believe all are equally worth catching up on.

nco41

:T Hey please dont say sorry.
You have been a great help to me and im sure others on here. Reading success stories gives others the motivation to keep on going.
wishing you all the best for the furure.
Nco :A

TheLloydsHater

Hi all,

Having read most of the posts on here it seems that Lloyd's are the only one's playing real hardball. I have submitted my claim and have had the usual reply (Standard letter) saying I am not in hardship and they will only look at claims after the Test case on 22nd June. Funny this as
I am on long term sick with a heart condition and my income has dropped from £2200 a month plus £112 Tax credits to £93.00 a week plus £112 Tax credits. Lloyd's called me and I went trough an income and outgoings and we discussed the latest charges. I was just over £2.00 overdrawn for 5 days and they charged me £39.00. I explained that I could get money cheaper from a door stop lender and that to my calculation's it was about 1500% APR. The lady on the phone contracted a stammer and agreed to wave the charge:T. then agreed that I was in hardship due to not fault of my own. Well the battle goes on!!!! To all people claiming charges good luck and keep fighting it is worth it in the end. A big THANK YOU to Martin:money:I would never have started this.. Thanks Mate

silvervixen

TheLloydsHater wrote: »

Hi all,

Having read most of the posts on here it seems that Lloyd's are the only one's playing real hardball. I have submitted my claim and have had the usual reply (Standard letter) saying I am not in hardship and they will only look at claims after the Test case on 22nd June. Funny this as
I am on long term sick with a heart condition and my income has dropped from £2200 a month plus £112 Tax credits to £93.00 a week plus £112 Tax credits. Lloyd's called me and I went trough an income and outgoings and we discussed the latest charges. I was just over £2.00 overdrawn for 5 days and they charged me £39.00. I explained that I could get money cheaper from a door stop lender and that to my calculation's it was about 1500% APR. The lady on the phone contracted a stammer and agreed to wave the charge:T. then agreed that I was in hardship due to not fault of my own. Well the battle goes on!!!! To all people claiming charges good luck and keep fighting it is worth it in the end. A big THANK YOU to Martin:money:I would never have started this.. Thanks Mate

Just thought would let you know I have succesfully recieved the last 2 months charges from Aliance and leciester! And for those people whos benefit goes into your account, there is a little know act, which I was told about today at the local job centre plus office! Its called the Social Security administration act 1992 (chapter 5)! It basically means in simple terms if you have £90 benefit going into your accout no matter what the status is, the bank are not allowed to take their charges! So I called the A&L and within mins some of the charges were credited back to my account! They are also reviewing the other charges I am in the process of claiming back! I will be contacting the Clydesdale too........ as they also have been extracting their charges over the last few years. Just something to bare in mind for those people struggling on benefits and being robbed blind and put further into debt by greedy banks. So get to the Job Cetre Plus Office and ask for a copy of SOCIAL SECURITY ADMINSTRATION ACT 1992 (.5) 1992 CHAPTER 5

natweststaffmember

silvervixen wrote: »

Just thought would let you know I have succesfully recieved the last 2 months charges from Aliance and leciester! And for those people whos benefit goes into your account, there is a little know act, which I was told about today at the local job centre plus office! Its called the Social Security administration act 1992 (chapter 5)! It basically means in simple terms if you have £90 benefit going into your accout no matter what the status is, the bank are not allowed to take their charges! So I called the A&L and within mins some of the charges were credited back to my account! They are also reviewing the other charges I am in the process of claiming back! I will be contacting the Clydesdale too........ as they also have been extracting their charges over the last few years. Just something to bare in mind for those people struggling on benefits and being robbed blind and put further into debt by greedy banks. So get to the Job Cetre Plus Office and ask for a copy of SOCIAL SECURITY ADMINSTRATION ACT 1992 (.5) 1992 CHAPTER 5

SSAA 1992 with regards to charges are about assignment of debt.

http://www.opsi.gov.uk/Acts/acts1992/ukpga_19920005_en_20#pt15-pb6-l1g187

Section 187. Bank charges are not charges as assigned in the Social Security Administration Act. Once the benefit hits the account it is treated as income. Bank charges are unfortunately not assignments for debt.

freakprod_2

Hi, I just wondered if you could tell me what and I&E form is....sorry if this is a stupid question.

I have just been charged an emense amount and been sent a defult notice by Natwest because of a failed DD, before they even notifyed me of the DD!! I wrote to them claiming that they hadn't acted fairly and that I was now met the fsa's definition of financial hardship (recently unemployed and pregnant) - they wrote back answering none of my queries, saying that their charges are fair and that I should contact the citerzens advice beaurea!!

What am I doing wrong?! They have threatened to close my account within 28 days of the original letter (2/5) but no mention to this at all in their reply.....Im stuck and paniced!! Help x x

Sol00 wrote: »

I just had my claim for hardship refused by HBOS.

As I'm now unemployed, I have requested they send another I&E form to complete. Will keep posted.

natweststaffmember

freakprod wrote: »

Hi, I just wondered if you could tell me what and I&E form is....sorry if this is a stupid question.

I have just been charged an emense amount and been sent a defult notice by Natwest because of a failed DD, before they even notifyed me of the DD!! I wrote to them claiming that they hadn't acted fairly and that I was now met the fsa's definition of financial hardship (recently unemployed and pregnant) - they wrote back answering none of my queries, saying that their charges are fair and that I should contact the citerzens advice beaurea!!

What am I doing wrong?! They have threatened to close my account within 28 days of the original letter (2/5) but no mention to this at all in their reply.....Im stuck and paniced!! Help x x

Have you started the process of reclaiming ALL your bank charges? What stage are you at?

Delboy24

Hi, I just wondered if you could tell me what and I&E form is

Income and expenditure - you are normally asked to fill one in to prove your outgoings are more than your income to cover them.

squink

missymish wrote: »

Hi,

I have been trying to claim my bank charges for a good few years but with all the cases being put on hold etc nothing has gone through. Since December I have been trying to get my money back because of financial hardship. Nationwide have refunded a few of my charges mainly because charges were taken out the same day my housing benefit payments have been paid in. So far it has been £240 given back. They have recently wrote to me saying that they are going to give me back a further £180 of charges due to hardship, but what they have done is took £150 of charges but then refunded but effectively this means I got nothing. The total amount I am trying to claim is in the region of £2000. At one point they tried to say they wouldnt give me any charges back due to hardship as the charges were taken in previous years and they couldnt proove my hardship at those times, so I sent them in letters from baliffs and letters from a County Court about an eviction process I was going through with my local authority, still they wouldnt pay. I am in the red by about £450 each month and they have agreed I am in financial hardship they say they will pay a measley £180 but then take that off me in further charges. I really dont know what to do now, do I take it to the Ombudsman, has anyone got any advice?

Thanks

see previous replies I've posted (follow bank's complaints procedures, do all recorded letters, phone FOS for guidance, take to them if exhausted bank procedures, etc). Also recommend if things are spiralling, to contact reputable debt advice agency eg. CCCS; you can go on debt management plan, the principle of which is for you to manage first, pay debts off second (ie they're NOT the priority so long as you pay something regularly).
Also recommend open new bank account (Alliance and Leicester still doing £100 giveway - must be doing good trade), transfer all in/outs and close old account. Then your interest will be frozen (and further charges stop of course) as is passed onto a debt collector; however if you have a complaint in the pipeline the bank can't demand you settle your account - good one!
Hope helps

squink

natweststaffmember wrote: »

SSAA 1992 with regards to charges are about assignment of debt.

http://www.opsi.gov.uk/Acts/acts1992/ukpga_19920005_en_20#pt15-pb6-l1g187

Section 187. Bank charges are not charges as assigned in the Social Security Administration Act. Once the benefit hits the account it is treated as income. Bank charges are unfortunately not assignments for debt.

would I be right in thinking, if an account was closed and monies owed passed to a debt collecting agency, this then would be a debt therefore that would then apply?