Bank Charges Financial Hardship Disussion

cookie24me

I lost my job in August and am currently claiming JSA. I have tried reclaiming from Nationwide Building Society and after I called them today they told me that they will not consider any hardship but will put my claim on hold until the test case is completed. I have also tried contacting HSBC with regards to a loan that I have (also claiming hardship) but they keep denying that they have received my letters of which I have sent 3. They are demanding the money be paid back (£5000) by 15th of December or they will take me to court. Any advice would be helpful.

Thanks

nova

cookie24me wrote: »

I lost my job in August and am currently claiming JSA. I have tried reclaiming from Nationwide Building Society and after I called them today they told me that they will not consider any hardship but will put my claim on hold until the test case is completed. I have also tried contacting HSBC with regards to a loan that I have (also claiming hardship) but they keep denying that they have received my letters of which I have sent 3. They are demanding the money be paid back (£5000) by 15th of December or they will take me to court. Any advice would be helpful.

Thanks

As regards NW, write to them again stating financial hardship, enclose any evidence of this i.e.red letters, mortgage arrears, basically anything that will back up your case and send it to them. As for HSBC write to them again about your loan asking them to accept a reduced payment until you get back on your feet, look on national debtline website for template letters for this, its very good, keep copies of everything and sent everything recorded delivery or as before they'll say they didnt recieve anything from you.
Hope this helps and good luck, if you need anything else just ask X

davidhenson1

does anyone know what the most current timescale is for a claim for financial hardship? i have a claim which has been ongoing for 3 weeks and was told it should be done within 4 weeks. now been told they are allowed 6-8 weeks as set out in the guidelines of the FSA? is this correct or Abbey messing me about?

any help appreciated guys!!!

sniffy152

cowbopper wrote: »

Hey all

Have just recieved a letter from HBOS today saying i qualify under the financial hardship rules, and they are refunding me £1040 within 14 days. This is but £10 shy of what i asked for and includes interest!!

Hi can anyone help? Just recieved a letter from HBOS also to say they will give me my bank charges back in full £2500, but once they clear my arrears on outstanding loans? (my loans have thousands oustanding) can they do this with money I am owed?? thanks

fedupwiththeworry

Quick question pls.

I've rec'd a response back from the bank who want me to fill in income/expenditure with proof etc which I've done and they've enclosed a nice large stamped addressed envelope. Should I use this or get it sent recorded ?

sniffy152

fedupwiththeworry wrote: »

Quick question pls.

I've rec'd a response back from the bank who want me to fill in income/expenditure with proof etc which I've done and they've enclosed a nice large stamped addressed envelope. Should I use this or get it sent recorded ?

Hi you should get it recorded, as I sent my 1st letter away (not recorded) and heard nothing back then sent a 2nd recorded and I heard back within a week! Plus they offered me all my money back too

fedupwiththeworry

Hi Thx for the advice, can you get a stamped addressed envelope upgraded to recorded ?

It's just that I haven't got a large envelope here at home and the one the bank sent is just the right size.

LazyT

Hi Guys

I was just wondering if anyone has had any experience of LloydsTSB in this area; when i put my initial claim in for charges I stated that I felt my situation was one of financial harship.

They were pretty prompt in writing back on the 7th of November and saying that my case would be kept on file until conclusion of the pending test case, but that they would also be passing a copy of my letter on to their Consumer Support unit which deals with these cases.

I have since heard nothing despite the letter stating they would contact me within a week if they had not already done so.

What do i do now!?

Am feeling a sense of renewed optimism tonight as the Mrs received a £2.5k offer from HBOS in the same cirumstances when we got in!

Many Thanks

Terry

turbostar_2

LazyT wrote: »

Hi Guys

I was just wondering if anyone has had any experience of LloydsTSB in this area; when i put my initial claim in for charges I stated that I felt my situation was one of financial harship.

They were pretty prompt in writing back on the 7th of November and saying that my case would be kept on file until conclusion of the pending test case, but that they would also be passing a copy of my letter on to their Consumer Support unit which deals with these cases.

I have since heard nothing despite the letter stating they would contact me within a week if they had not already done so.

What do i do now!?

Am feeling a sense of renewed optimism tonight as the Mrs received a £2.5k offer from HBOS in the same cirumstances when we got in!

Many Thanks

Terry

I too wrote to Lloyds TSB during November. I've had over £2.2k in charges (and counting) in the past 18 months and these charges have repeatedly taken me over my agreed overdraft limit. I earn a decent wage. By decent I mean that I earn enough to live on, but over the last few months Lloyds TSB charges have been approx £300/£400 a month and as a consequence I'm defaulting on mortgage, credit card payments etc and struggling to afford the very basics. I explained all this in my letter to Lloyds TSB and asked my case be looked at under the financial hardship waiver.

Lloyds TSB wrote back to say that my details had been passed onto the Customer Support Unit and that I would be contacted within 7 days. The next I heard from Lloyds TSB was a letter 10 days later to say they had "carried out an assessment on my account" and had attempted to contact me by phone to discuss. They actually made no attempt to contact me by phone as claimed.

I then called up the Customer Support Unit with details of my income and expenditure ready, as the letter suggested to prepare. I was on hold for 20+ minutes before getting to speak with an advisor. Again I tried to explain my financial circumstances, but the advisor wasn't listening. She was only interested in finding out if could afford to pay £65 a month to clear the arrears. I should probably have just said no. Then I was told what Lloyds TSB were going to do to "help me" and this is the gist. 1: Freeze all future charges (good). 2: Increase my overdraft to cover all outstanding charges (more debt). 3: Place me on a repayment plan (£65 a month) to clear the outstanding charges (they are seriously missing the point here). 4: Assuming I keep paying the £65 each month, I will have paid all the outstanding charges by May 2009, but will still be left with a £3,500 overdraft, which Lloyds TSB are then going to simulataneously reduce to a zero overdraft facility (boy, that's taught me to mess).

My attempts to explain that I can not afford to pay these charges (past and present) fell on deaf ears. No assessment. No discussion. Where am I suppose to find £3,500 in May when my overdraft facility is taken from me.

This week I sent in my complaint to FOS but don't hold out much hope for getting this resolved anytime soon. Still, won't be giving up until i get every last penny back.

Good luck Terry

:j

Becki-Boo_2

davidhenson1 wrote: »

does anyone know what the most current timescale is for a claim for financial hardship? i have a claim which has been ongoing for 3 weeks and was told it should be done within 4 weeks. now been told they are allowed 6-8 weeks as set out in the guidelines of the FSA? is this correct or Abbey messing me about?

any help appreciated guys!!!

I applied for financial hardship mid October and have received an offer letter yesterday from Natwest

I also applied mid October to Barclays and despite returning requested financial statement forms and evidence of hardship I have yet to hear anything further from Barclays - I guess they all work to their own timescales