Cheapest Home Phones Article Discussion

Heinz

You're obviously on Sky LLU and so you'll probably have to return to BT (12 month contract) before you can more to any other provider.

chrismbt

so, further to my experience with Primus Telecom.

I spent 6 hours on hold trying to get through to confirm my activation appointment. Iemailed them to say I couldn't get through, and got none other than an automatic reply. I informed this site admin about my problems and I informed Ofcom about the poor customer service.

I was worried that I would never get through, and therefore never get a line installed. There are time limits about cancelling a contract like this, so to stop being tied into a 12 month contract with no phone I emailed them to say I wanted to cancel.

I subsequently read on here, and got an email from MSE that the customer service issues were temporary, and I was then able to get through to Customer Services after 10 minutes on hold and was assured that things were getting better so I agreed to go ahead with the contract and not cancel it. She said she would arrange an installation date of 5, 6 or 7 Feb and let me know.

A few days later I got a reply to my cancellation email asking for account numbers to identify me, and I replied that I no longer wanted to cancel, that I had spoken to customer services and the matter was resolved.

I didn't receive a call back with a date, and today is 5th, so I called them today, and they have cancelled my contract because it took them so long to read my email they only read it after I spoke to Customer services and it appears their accounts and Customer Services people don't talk to each other.

analyst_2

Pah! Consider yourself lucky you got any response.

I've been 'cut off' for 3 weeks now.
Had no response to almost daily e-mails.
I'm not prepared to wait on hold for 6 hours in the faint hope of someone picking up my phone call (from a telephone which can't connect to any number anyway, although I must admit, one number I haven't tried is 999.

Interestingly, you'll notice the more responsible telecoms, (ya gotta laugh eh?) like BT and Voda . . . (pause to laugh again) . . . put a representative here in this forum to pick up on their, otherwise ignored, misdemeanours.

If Primus did that, at least it would be a gesture.
Talking of gestures, there's one I'd like to make to them . . .

theloft

chrismbt wrote: »

so, further to my experience with Primus Telecom.

Can I offer my congratulations on your lucky escape !!
I know we are all about money saving but there is a limit. You only have to read all the tales of woe about Primus to realise it is worth paying a few extra quid for decent service. I changed to o2 about 4 years ago and have no complaints whatsoever! They always come up with a deal each year and I pay BT in advance for line rental. Give them a call (freephone UK call centres 0800 2300202) to see what's on offer and then check with cashback sites. They give unlimited BB and I get excellent speed as well.

vadek

I don't understand the current MSE TalkTalk offer. I'm really keen to take it up, but the instructions from MSE say to sign up for an annual line rental first and THEN click the link to get the Essentials package. Surely I'll have had to select a package in step 1 when I paid for annual line rental.

Not long left to go for this, so if anyone can help me with this I'd be very grateful.

Ivy_Bank

vadek wrote: »

I don't understand the current MSE TalkTalk offer. I'm really keen to take it up, but the instructions from MSE say to sign up for an annual line rental first and THEN click the link to get the Essentials package. Surely I'll have had to select a package in step 1 when I paid for annual line rental.

Not long left to go for this, so if anyone can help me with this I'd be very grateful.

I just did it. There was an option there to pay the year line rental upfront, then you had to put your bank details in for the direct debit, then.... before it was all finalised... there was another option to pay the upfront year rental by credit card (which cheered me up). Seemed pretty straightforward. Said everything will happen in about 15 days time.

vadek

Ivy_Bank wrote: »

I just did it. There was an option there to pay the year line rental upfront, then you had to put your bank details in for the direct debit, then.... before it was all finalised... there was another option to pay the upfront year rental by credit card (which cheered me up). Seemed pretty straightforward. Said everything will happen in about 15 days time.

I did, too. With an hour to spare before the Love2Shop offer expired. I'm really not sure about TalkTalk and I've been very happy with O2 broadband and el cheapo Primus, but I decided - marginally - that it's time for a change. This offer seems too good to be true, though, and you know what Martin says about such things. Mind you, it is an officially blagged MSE offer.

Primus_Saver_representative

Dear analyst

My name is Elliott Fischer and I am a representative of New Call Telecom, the provider of the Primus Saver packages.

I am very sorry to read about the issues that you are experiencing and would very much like to help resolve this matter.

My email address can be found via my profile and i can assure you that any queries or issues that you raise to me will be dealt with swiftly.

I hope to hear from you soon.

Elliott

leavingalegacy

Hello All,
Like most families, in my house, we are constantly looking for ways to make savings and this is just a site to do it, amazingly, it's free! Just request the link via private mail.

Best regards,
:money:

Doc_N

Primus_Saver_representative wrote: »

Dear analyst

My name is Elliott Fischer and I am a representative of New Call Telecom, the provider of the Primus Saver packages.

Elliott

Far too late, I'm afraid. I don't think anybody who's remotely aware of what's been going on will touch Primus with any length of bargepole.