Cheapest Home Phones Article Discussion

you_llneverwalkalone

Much appreciate everyone,s views which provider is preferably cheapest & has the best customer services?

I,m currently with BT for my line rental and i,m just looking to save a few £,s.

I know primus are the cheapest but i,m reading about too many horror stories about them so i,m not keen to move to them.

T1Cybernetic

What ever happened to (In contact /In contact plus) from BT, That was very cheap line rental with some special requirements if I remember correctly?

"EDIT" Never mind I did some googling and came up with this, It might help some of you.

#1 http://www.bt.com/includingyou/other-products-services-bt-basic.html
#2 http://www.bt.com/includingyou/redesign2012/assets/downloads/BTBasic.pdf

Someone beat me to it

Doc_N wrote: »

Hasn't the Light User Scheme gone, and been replaced by BT Basic (http://www.bt.com/basic), which is limited to certain claimants only?:

You can usually get BT Basic if you're claiming one of these benefits:

• Income Support
• Income-based Jobseeker's Allowance
• Employment Support Allowance (Income related) or
• Pensions Credit (Guaranteed Credit)

Ypaymore

T1Cybernetic wrote: »

What ever happened to (In contact /In contact plus) from BT, That was very cheap line rental with some special requirements if I remember correctly?[URL="http://"][/URL]

See Cheap Social Tariffs here: http://www.moneysavingexpert.com/phones/home-phone-calls

analyst_2

you_llneverwalkalone wrote: »

I know primus are the cheapest but i,m reading about too many horror stories about them so i,m not keen to move to them.

Quite right too.
I am a long serving customer, and now a long suffering customer.

Primustel originally were a fantastic company. Great prices, great service, well done you Aussies and thanks for that.

Sadly taken over by New Call Telecom Ltd, but still trading on the Primus name, and since then just been driven into the dirt.

It is impossible, and I mean impossible, to get a phone call through to them. I let it ring out for well over an hour one day - nothing!
I have to say, with the old Primus I can't remember even getting 3 rings before pick-up.

Now I find myself with a new problem, but that's a matter for another thread.
I do think it is time Martin considered de-listing this bunch as a favoured telephone service provider. They really are not worthy any more.

chrismbt

I wish I'd read this before I signed up on the MSE recommendation with "61% Great" customer service.

I called their geographic customer services number from my mobile and gave up after 15 minutes as I don't want to use up all my "free" minutes.

Now calling their 0800 number from a landline, been in the queue for 27 minutes already.

Didn't expect this from Martin Lewis recommended "61% Great" customer service company.

Nice to know my call is important to them, or so the recording keeps telling me.

Apparently if I don't call to confirm my line installation appointment they will cancel it!

chrismbt

66 minutes on hold, I just want to cancel the whole thing now but they've already taken payment from my card. How long is the cooling off period!

chrismbt

Gave up after 1hour and 15 minites, trying again through my WeQ4U android app, which is supposed to queue for you and call you back when/if they answer.

[Deleted User]

They have no customer service.

If something goes wrong, forget it. They just don't answer the phone EVER. They are simply not interested once they've got your money.

Its a con pure and simple. Do not sign up because even when your phone and/or broadband stops working they will keep trying to take the money. They know its hassle to get out of the contract once you've started but thats they're entire business plan - sign people up then dont worry if you dont provide a service.

I've phoned them, emailed them, faxed them - no response ever.

Heinz

I'm still on a legacy Primus CPS tariff and have had no cause to phone them recently.

However, I did need to claim a £20 'recommend a friend' cashback last year and that was dealt with very efficiently by email (I tried to claim too early and they replied to that effect within a couple of days advising me when to email again. I did and the credit appeared on my account).

chrismbt

On my third call yesterday they cut me off after 90 minutes on hold, which would have cost me £27.27 if I had called from my mobile.

I am trying again today, outside their "busy period". Currently on hold for 20m