Cheapest Home Phones Article Discussion

Former_MSE_Becca

Verbal_diarrhea wrote: »

Does this mean they offset the 'cheap' upfront deal by selling your details to cold callers ?

Hi Verbal Diarrhea, thanks for your question about the Primus Ts&Cs. I have contacted Primus about this, and have been told:

"We don't share data with third parties or issue to those that don't follow our guidelines on data, in line with the DPA. We have amended the Ts&Cs to clear up any confusion."

I hope this helps,
MSE Becca

wakeupalarm

What is the minimum contract length with Primus, I'm sure I read somewhere it was 18 months?

Former_MSE_Becca

wakeupalarm wrote: »

What is the minimum contract length with Primus, I'm sure I read somewhere it was 18 months?

Hi wakeupalarm, thanks for your question about Primus contract lengths. If you sign up via Primus directly it's an 18-month contract, however if you go via Homephonechoices or one of the MSE exclusive deals, contracts are 12 months.

Hope this helps,
MSE Becca

wakeupalarm

Thank you for the reply Becca. I'm tied in to my current provider until the end of the first week of August. Is the £6.29 offer finishing before that date? Also how long does it take to transfer? Can I sign up on say 30 July and the transfer take place on 6 August?

macavity

i've tried to sign up with primus - over two months ago they set up the direct debit but they havent switched me over, i cant get hold of them via telephone, email or even their web contact form. i give up.

Phones4Chris

wakeupalarm wrote: »

Thank you for the reply Becca. I'm tied in to my current provider until the end of the first week of August. Is the £6.29 offer finishing before that date? Also how long does it take to transfer? Can I sign up on say 30 July and the transfer take place on 6 August?

Phone transfers normally take longer than 7 days, it's usually around 14.

mhoc

Just wondered if anyone had any success recently with

Sky Upfront Line Rental

I rang sky and the lady had not heard of it or the annual discounted rate so I gave her the details about the MSE article and she is ringing me back.

Sky are about to put their prices up again in September so I am looking at ways to cut my bill.

Former_MSE_Becca

mhoc wrote: »

Just wondered if anyone had any success recently with

Sky Upfront Line Rental

I rang sky and the lady had not heard of it or the annual discounted rate so I gave her the details about the MSE article and she is ringing me back.

Sky are about to put their prices up again in September so I am looking at ways to cut my bill.

Hi mhoc, thanks for your post about Sky Upfront Line Rental. I have this response from Sky:

“Yes, Sky’s upfront line rental option is still available, this can be purchased over the phone through the customer service team on 08442 411653 or online from the end of this week.”

I hope this helps
MSE Becca

momist

I switched line rental and phone to Primus over a year ago, and then 10 months ago took broadband from them as well, to try and keep down the bills. Predictably, the phone service was OK and I never had a problem, so never encountered their terrible customer service. The web site is a bit clunky and difficult to navigate, but the online billing works, and I always managed to print out my call record.
The broadband proved to be somewhat slower than my previous supplier (supposedly the same LLU ADSL2 service) and suffers many more interruptions and slowdowns - which I put down to greater contention ratios.
Then in May I over-ran my data allowance (nearly double!) and this cost me the proverbial arm and leg. My bill that month was over £60. :eek: This is not cheap broadband. I was 10 months into my 18 month contract, and phoned to complain and negotiate an upgrade. I have had to take a NEW 18 month contract to ensure no more big bills.
What has upset me, however, is the very poor service both on the phone and by email. The phone contact always takes over half an hour on muzak, and this is not an isolated case as I've now phoned them about 6 times. Email is worse. One of their phone jockeys told me that emails currently take 15 days to be viewed. I had requested the upgrade by telephone, and was requested to confirm by email which I did. After 10 days I was enquiring if I had yet started my new contract to find that there was no record of the request. Having lost all faith in them I then asked to cancel the upgrade request and was assured that they would. A week later I found that they had finally read the email and upgraded me. Another call resulted in "no record" of my request to cancel it, and no way out of the new contract.
They may be good value, if it works for you, but I DO NOT RECOMMEND THEM.

Aaron

What's the best short-length contract deal now? I'm sure the article used to cover that, but it doesn't any more.