Rejected for a phone4u/O2 contract!?!

hotkee

Sorry £1.99 for a phone which is relatively new (LG KC550, not the best but 5 megapixel camera) on a deal offering 600 m inutes with 500 texts on O2 was cheap.

And it was too good to be true - as soon as I had placed this order I showed it to a friend of mine who looked at it and we BOTH said the same thing - "bet they dont send it".

KettleFish_2

hotkee wrote: »

Sorry £1.99 for a phone which is relatively new (LG KC550, not the best but 5 megapixel camera) on a deal offering 600 m inutes with 500 texts on O2 was cheap.

And it was too good to be true - as soon as I had placed this order I showed it to a friend of mine who looked at it and we BOTH said the same thing - "bet they dont send it".

As long as P4U didn't go into administration and provided you follow the infamous "ground rules", you almost certainly would have received your cash back.

In the future, I'd also recommend you go through Quidco.

lynzpower

out of interest, was this going via quidco?

My OH had a simlar problem, they declined him online due to credit. Funny that as all debts have been settled and he has a mobile phone contract at the mo, and when we checked his credit score it was about as good as it could be.

Amazingly they gave him the deal over the phone tho :rolleyes: we suspected that it was auto so 6that the quidco payment would be refused, although there is a possiblity that we are cynics

RICARDOMINSKI

I ordered the SE 902 from Phones4u, half price line rental plus quidco , which took it down to £12.50 per month for 12 months, on Tuesday. Suprise ,suprise, email back on Thursday saying sorry I'd failed the credit check or didn't have enough credit history etc etc. I have a mortgage, credit card , mobile contract and clean credit history - these 'sorry emails' only seem to happen when too many people take up a really cheap offer. Have now ordered Samsung G600, 11 months @ £1.99 in my wife's name - am not holding my breath! :rotfl:

hotkee

Just to make it clear - my issue is not cashback related - having placed an order, they decided not process the order on the basis of some bad credit - which turns out to be for a lot of the people who placed the order for this deal - and apparently there was "an error" at the o2 end while processing the order. In short they didnt want to go throguh with the order.

I have never had bad credit - once Argos turned me down, ordered to my credit report from Experian - absoutely nothing on it.

Even the email they sent to me saying bad credit looked as they had been forwarding it as it started with

> .....text
> .... text

johnllew

hotkee wrote: »

The reason I knew they would not honour it was that this particular deal was far too cheap - £1.99 a month after redemption on a 12 month contract with O2.

All my contracts with P4u (5 so far) have been cheaper than that (totally free after redemption) and all have been honoured, so your argument doesn't hold water.

KettleFish_2

johnllew wrote: »

All my contracts with P4u (5 so far) have been cheaper than that (totally free after redemption) and all have been honoured, so your argument doesn't hold water.

His argument holds plenty of water. The fact that the deals were not honoured (guised as "credit check failures") and that they were removed from the website within 24 hours suggests P4U clocked on to how much they were actually set to lose, offering these brand new phones as opposed to the crummy "J700" plastered all over M2YD.

hotkee

I decided for the fun of it to complain to o2 directly - even pointed them to this web site to say others had been affected - I dont think they even read my message properly.

Instead they (o2) tell me they use Equifax plc for credit check etc.

So that got me thinking - why then did the email from phones4u mention Experian and not Equifax

> > Dear Sir/Madam,
> >
> > Thank you once again for placing your order with Phones 4u. We regret to inform you that your contract order has unfortunately been unsuccessful. This could be for a variety of reasons such as:
> >
> > 1) You are under the age of 18 (the legal age for taking out a contract phone)
> > 2) You have not been a UK resident for 3 years
> > 3) You do not have sufficient credit history
> > 4) There is an issue as to your credit rating
> >
> > Unfortunately, for reasons of confidentiality we are unable to confirm the exact reasons for your order being unsuccessful.
> >
> > If you believe it maybe an issue with your credit rating which is invalid we would recommend that you request your credit file from Experian or a similar organisation (www.experian.co.uk/creditreport/).
> >
> > Phones 4u offer a wide range of the latest mobile phones across the UK> '> s leading networks (3, Orange, O2, Vodafone, T Mobile & Virgin Mobile), in addition to a huge range of Pay Monthly and SIM Free products.
> >
> > Thank you once again for using Phones 4u and we look forward to your future orders.
> >
> > Kind Regards
> >
> > Phones 4u Web Team

johnllew

KettleFish wrote: »

the crummy "J700" plastered all over M2YD.

Actually the J700 is a really nice phone; does everything it should and the battery lasts for ages. My daughter is really impressed with her pink version.

hotkee

Not sure why we are even mentioning j700 in this thread - but for the sake of it - the j700 currently on offer on phones4u for 11 months free (40 a month) means £40 for 12 months. Oh j700 - ok if you want "a phone" with 1.3mega pixel camera which is 3 years old and does nothing else but make calls.

The actual deal which started this thread was £1.99 per month over 12 months (total less than £24) - a deal which phones4u did not honour due to their so called credit failures (which they admitted on phone to me was an error or so they blamed on o2 end).