Three Itemised Billing Charges (merged threads)

Chuffy

She was pretty much 12 months into her 18 month contract.

jasonwatkins

rev_henry wrote: »

They're letting people who signed up before then cancel with very little hassle.

That must be the reason people are getting their PAC codes without a peep.

DiscoDav

i'm devastated about this, i thought i had finally found a way to get away from three...

DiscoDav

if there is no way for me to cancel without paying a charge, does anyone know of a way that i can lower the charge that i have to pay at all?

jasonwatkins

DiscoDav wrote: »

i'm devastated about this, i thought i had finally found a way to get away from three...

As I've said, it's worth trying to blag it.

The way I see it, if you send a letter to the executive office in glasgow it can go one of two ways.

1) They'll try and get you to stay with some kind of retention deal, and if you say no, they'll allow you out of your contract.

2) They'll claim that you were never sent a letter because your priceplan isn't changing, so the loophole is effectively shut.

If they claim reason 2, i'd still try your luck because it's been widely admitted by three that they've sent letters to everyone, and that the change has been rolled out to all priceplans.

You could try arguing that as three have admitted to doing this, the burden of proof shouldn't be on you and you should still be entitled to cancel.

If that fails, ask them for a dispute code and tell them you're taking it further to OFCOM and OTELO.

That in itself might convince them to let you cancel.

At the end of the day you've got nothing to lose if you haven't got a letter.

sadiedoll

I've just had an email from them asking me to 'clarify' what was in the letter they sent to me! - its taken them 2 weeks to even acknowledge my email (they have ignored my registered letters). They just seem to be trying to stall now - phone call to OFCOM tomorrow morning methinks.

loup67

Just had a call from 3 exec office telling me there is no way I can cancel my contract.I upgraded in Nov 07 on Talk & Text 600 and am still currently being billed per second,I emailed them with the template letter including relevant clauses and she said I "agreed"to the terms when I upgraded!Surely they have to point these out or else they are void?Spent half an hour arguing the point but they won't budge!
I said I would be contacting otelo and she gave me their phone number!
Looks like they may have won this somehow,or are they just hoping we won't carry it through?
Anyone know if they can change t&c's without pointing them out to the customer either verbally or in writing?She told me it was up to the customer to check the website,Ican't believe that that is true?!

jadeyandcoke

still no letter! i might ring them again, but i dunno really...

jasonwatkins

loup67 wrote: »

She told me it was up to the customer to check the website

I was told this by the supervisor at the indian call centre.

I can't see how their claim that, by upgrading you are accepting the new terms and conditions, can stand up.

I would have thought that they would have had to have made a reasonable effort to inform everyone of the change to the T's & C's when they made them. NOT 10 months later !

I wouldn't accept defeat - follow it through with OFCOM and OTELO.

In my humble opinion, their claim that by upgrading, you accept the terms and conditions is probably true if they haven't been changed.

If they have been changed, which they have, then three should have told their customers at the time of the change - not TEN MONTHS later.

kelltic

Got the call from the Exec Office as well, again stating that I cannot cancel without penalty. I asked then for a Deadlock Reference Number. She refused to give me one, stating the Ombudsman was aware of the situation and would not action a complaint!

Back to OFCOM then, surely they have to issue me with a DRN and accept my complaint???